Parcel Solutions Manager at Ada

Manchester, England, United Kingdom

Ada Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Logistics, Parcel ServicesIndustries

Requirements

  • Ability to identify and develop new business opportunities
  • Skills in fostering strong relationships with potential clients
  • Capability to analyse market trends and industry developments
  • Experience in negotiating deals
  • Proficiency in collaborating with cross-functional teams
  • Competence in leading new development projects
  • Availability for hybrid working with a minimum of 3 days per week in the office (potential for more based on business needs)

Responsibilities

  • Developing and implementing new business strategies to drive parcel growth
  • Creating new business relationships by identifying potential business, clients, and services
  • Analysing industry trends and market developments to inform business strategy
  • Negotiating deals and collaborating with cross-functional teams to ensure successful integration and alignment with company goals
  • Developing account plans to grow volumes and achieve targets
  • Monitoring volumes and performance metrics in line with contractual requirements and maintaining standards, aligning with Service and Operational teams to improve customer experience
  • Planning new volume efficiently in line with client and business activity
  • Leading new development projects

Skills

Business Development
Business Strategy
Market Analysis
Negotiation
Account Management
Project Management
Cross-Functional Collaboration
Performance Metrics
Volume Planning

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters
2016Year Founded
$185.3MTotal Funding
SERIES_CCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.
Rapid AI advancements require continuous updates, straining Ada's resources.
Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.
The company offers a subscription-based model ensuring steady revenue and client engagement.
Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.
Partnerships with platforms like Zendesk enhance Ada's integration capabilities.
Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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