[Remote] Relationship Manager at Mercury

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, SaaSIndustries

Requirements

2–4 years in fintech, customer success, early-stage banking, or startup-facing account management
Experience working with founders or early-stage teams; comfort with ambiguity and speed
Strong communication skills and responsiveness across Slack, email, and in-person events
Ability to manage large books of accounts with automation and playbooks
A customer-first, process-driven mindset, with an eagerness to grow into deeper RM responsibilities

Responsibilities

Serve as the first relationship contact for early-stage startups, ensuring an excellent onboarding and adoption experience
Help founders adopt Mercury’s core suite
Execute playbooks that ensure consistent engagement across a large portfolio of startups
Surface scaling opportunities to senior RMs and partner with them on strategic accounts
Collaborate with internal teams (Sales, Partnerships, Product) to provide feedback and improve founder experience

Skills

Key technologies and capabilities for this role

FintechCustomer SuccessAccount ManagementOnboardingSlackEmailAutomationPlaybooks

Questions & Answers

Common questions about this position

What is the salary range for this Relationship Manager role?

For US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area, the target base salary range is $119,400 - $134,300. For US employees outside those areas, it is $107,500 - $120,900. Offers also include equity and benefits, based on experience, expertise, location, and internal pay equity.

Is this Relationship Manager position remote or office-based?

This information is not specified in the job description.

What experience and skills are required for the Relationship Manager role?

Candidates need 2–4 years in fintech, customer success, early-stage banking, or startup-facing account management, experience with founders or early-stage teams, strong communication skills, ability to manage large books of accounts with automation and playbooks, and a customer-first, process-driven mindset.

What is the work environment like at Mercury for this role?

The role involves a fast-paced, founder-facing environment, handling a high-volume book of early-stage startups, collaborating with internal teams, and working with senior leaders on scaling opportunities.

What makes a strong candidate for the Relationship Manager position?

Strong candidates have 2–4 years of relevant experience in fintech or customer success, comfort working with founders in ambiguous, fast-paced settings, excellent communication skills, and a process-driven approach to managing accounts with eagerness to take on more responsibilities.

Mercury

Banking services for startups and founders

About Mercury

Mercury provides banking services specifically designed for startups, regardless of their size or stage of development. Their offerings include free checking and savings accounts, debit and credit cards, and options for domestic and international wire transfers, as well as treasury and venture debt services. The platform is user-friendly, allowing founders to manage their finances with ease. What sets Mercury apart from traditional banks is its focus on the startup community, offering programs that connect founders with valuable resources and advice to help them succeed. The goal of Mercury is to empower startups by providing them with the financial tools and support they need to grow and thrive.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$146.8MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health, dental, & vision

Custom equipment setup

401(K) matching

12+ weeks paid parental leave

Book budget

Wellness benefits

Grocery budget

Paid lunch

Personalized callsign

Unlimited vacation policy (with mandatory minimum)

Risks

Mercury's decision to stop serving certain countries may lead to customer loss.

Integration challenges from the Teal acquisition could disrupt services.

Expansion into consumer banking might divert focus from core startup services.

Differentiation

Mercury offers both business and personal banking services, unlike many fintech competitors.

The company provides integrated financial management tools, enhancing startup operational efficiency.

Mercury's Raise program connects startups with investors, mentors, and other founders.

Upsides

Mercury secured a $100 million credit warehouse to expand its credit card business.

The acquisition of Teal enhances Mercury's financial management offerings for startups.

Mercury Personal expands market reach by attracting tech-savvy individuals.

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