[Remote] Lead Solution Architect (Transportation and Logistics) at ServiceNow

Nashville, Tennessee, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, Logistics, TechnologyIndustries

Requirements

8+ years of experience in enterprise solution architecture, technical consulting, or pre/post-sales engineering roles
Proven track record of designing and implementing complex enterprise-grade solutions, preferably in cloud, SaaS, or AI-driven platforms
Experience engaging with executive-level stakeholders, including C-suite, on technology strategy and transformation initiatives
Industry-specific experience in verticals such as TMT, Banking, Retail, Transportation, Energy, and/or Health Insurance
Certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert, etc.)
Familiarity with enterprise AI platforms or low-code/no-code solutions

Responsibilities

Act as a trusted advisor to executive stakeholders, building confidence and aligning technical vision with business objectives
Leverage deep industry knowledge to tailor innovative technical strategies and solution recommendations that address client-specific challenges
Bridge pre-sales and post-sales activities by tailoring architectures, leading proof of concepts (POCs), demos, and defining architectural roadmaps that ensure successful solution adoption and value realization
Deploy extensive platform and cross-workflow expertise to drive company-wide digital transformations
Help customers harness AI and platform capabilities to achieve measurable business outcomes
Translate complex business goals into actionable, scalable technical architectures with clearly defined ROI
Lead high-level discussions with C-level executives to align architectural decisions with broader transformation strategies
Collaborate with AI Solution Architects to support design, architecture, and POC development focused on enhancing the Account Executive (AE) experience, including skills and workflow optimization

Skills

Key technologies and capabilities for this role

Solution ArchitectureServiceNow PlatformAIProof of ConceptsArchitectural RoadmapsDigital TransformationPre-salesPost-salesC-level Engagement

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote.

What experience is required for this Lead Solution Architect role?

Candidates need 8+ years of experience in enterprise solution architecture, technical consulting, or pre/post-sales engineering roles, a proven track record of designing and implementing complex enterprise-grade solutions (preferably in cloud, SaaS, or AI-driven platforms), and experience engaging with executive-level stakeholders including C-suite on technology strategy.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes this Lead Solution Architect role different from a traditional Solution Consultant?

Unlike traditional Solution Consultants who focus primarily on pre-sales demos and solution validation, the Lead Solution Architect owns the long-term architecture and adoption strategy, ensuring end-to-end solution ownership and sustained client success.

Does this role require industry-specific experience?

Yes, industry-specific experience in verticals such as Transportation and Logistics is relevant, as indicated by the job title and focus on tailoring solutions to client-specific challenges.

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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