\u003Cu>\u003Cb>Job Title\u003C/b>\u003C/u>\u003C/h3>Associate Software Engineer\u003Ch3>\u003Cbr />\u003Cu>\u003Cb>Location\u003C/b>\u003C/u>\u003C/h3>Asda House\u003Ch3>\u003Cbr />\u003Cu>\u003Cb>Employment Type\u003C/b>\u003C/u>\u003C/h3>Full time\u003Ch3>\u003Cbr />\u003Cu>\u003Cb>Contract Type\u003C/b>\u003C/u>\u003C/h3>Permanent\u003Ch3>\u003Cbr />\u003Cu>\u003Cb>Hours Per Week\u003C/b>\u003C/u>\u003C/h3>37.5\u003Ch3>\u003Cbr />\u003Cu>\u003Cb>Salary\u003C/b>\u003C/u>\u003C/h3>\u003Cp style=\"text-align:left\">Competitive salary plus benefits.\u003C/p>\u003Ch3>\u003Cbr />\u003Cu>\u003Cb>Category\u003C/b>\u003C/u>\u003C/h3>Infrastructure\u003Ch3>\u003Cbr />\u003Cu>\u003Cb>Closing Date\u003C/b>\u003C/u>\u003C/h3>22 June 2025\u003Cp style=\"text-align:inherit\">\u003Cbr /> \u003C/p>\u003Cdiv>\u003Cdiv>\u003Cp>\u003Cb>\u003Cspan>Engineering\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Excellence – \u003C/span>\u003Cspan>Associate \u003C/span>\u003Cspan>Software \u003C/span>\u003Cspan>Engineer\u003C/span>\u003Cspan> (\u003C/span>\u003Cspan>Jira/Confluence\u003C/span>\u003Cspan>)\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003Cdiv>\u003Cp>\u003Cb>\u003Cspan>“Everything about Asda”\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan>We are a values-led organisation. As such we encourage everyone to be open and honest. We work creatively and collaboratively, valuing everyone’s input.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan>Our collaborative culture, the size of our business and our belief in the empowerment of the individual means opportunities at Asda are abundant.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan>We conduct £300m worth of transactions every week. Our website handles over 2 million transactions a month. We have more than 145,000 dedicated Asda colleagues ensuring that our customers are at the heart of everything we do.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003C/p>\u003Cp>\u003Cb>\u003Cspan>“Everything you’ll love”\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cb>\u003Cspan>Starting 25 days annual leave per year plus 8 bank holidays\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> – Making sure you take time for yourself and switch off\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cb>\u003Cspan>4 weekly pay\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> – which means you get an extra payday a year\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cb>\u003Cspan>Digital GP and Wellbeing sessions\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> – Asda genuinely cares so we create a culture where our people can perform at their best, the physical health and mental wellbeing of all our people is \u003C/span>\u003Cspan>very important\u003C/span>\u003Cspan> to us\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cb>\u003Cspan>Discount off your shopping at Asda and George\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> - with extra discounts running throughout the year – really makes a difference, saving the colleagues an average of £700 a year\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cb>\u003Cspan>Career development and apprenticeship and graduate schemes\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> - we want our colleagues to excel and grow with our business. (Link to \u003C/span>\u003Cspan>grad\u003C/span>\u003Cspan> scheme on Asda page)\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cb>\u003Cspan>Free city centre parking\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> – you can also use it outside working hours\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan>Plus, much more!\u003C/span>\u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003C/div>\u003C/div>\u003Cdiv>\u003Cp>\u003Cb>What You'll Love\u003C/b>\u003C/p>\u003Cp>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan>We’re\u003C/span>\u003Cspan> looking \u003C/span>\u003Cspan>for\u003C/span>\u003Cspan> an\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Associate \u003C/span>\u003Cspan>Software \u003C/span>\u003Cspan>Enginee\u003C/span>\u003Cspan>r \u003C/span>\u003Cspan>with \u003C/span>\u003Cspan>strong analytical skills \u003C/span>\u003Cspan>and \u003C/span>\u003Cspan>a\u003C/span>\u003Cspan> keen desire to learn \u003C/span>\u003Cspan>wh\u003C/span>\u003Cspan>ile\u003C/span>\u003Cspan> develop\u003C/span>\u003Cspan>ing\u003C/span>\u003Cspan>,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>implement\u003C/span>\u003Cspan>ing\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> supporting \u003C/span>\u003Cspan>Jira & Confluence\u003C/span>\u003Cspan>, software solutions\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and software renewals \u003C/span>\u003Cspan>as\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>part of \u003C/span>\u003Cspan>our Engineering Excellence team\u003C/span>\u003Cspan>.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cb>\u003Cspan>Our Mission:\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> \u003C/span>\u003C/span>\u003Ci>\u003Cspan>Increase efficiency and agility across engineering teams enabling them to mobilise quickly and deliver quality, secure, right first-time features for our customers at reduced costs.\u003C/span>\u003C/i>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Ci>\u003Cspan>Enable operations teams to pro-actively \u003C/span>\u003Cspan>monitor\u003C/span>\u003Cspan> and quickly report across critical systems.\u003C/span>\u003C/i>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan>A\u003C/span>\u003Cspan>n Associate\u003C/span>\u003Cspan> Software\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>E\u003C/span>\u003Cspan>ngineer \u003C/span>\u003Cspan>reports into the Engineering Manager \u003C/span>\u003Cspan>and contributes\u003C/span>\u003Cspan> to the \u003C/span>\u003Cspan>delivery of our mission \u003C/span>\u003Cspan>through\u003C/span>\u003Cspan> a combination of design, \u003C/span>\u003Cspan>build\u003C/span>\u003Cspan> &\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>implement\u003C/span>\u003Cspan>ation\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>activity\u003C/span>\u003Cspan> together with \u003C/span>\u003Cspan>working \u003C/span>\u003Cspan>alongside\u003C/span>\u003Cspan> multiple engineering teams \u003C/span>\u003Cspan>across\u003C/span>\u003Cspan> the department\u003C/span>\u003Cspan>, supporting them\u003C/span>\u003Cspan> to\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>adopt\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>new\u003C/span>\u003Cspan> ways of working\u003C/span>\u003Cspan>.\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>The role wil\u003C/span>\u003Cspan>l involve strong collaboration with others\u003C/span>\u003Cspan> -\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>be it\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>learning from examples of existing great engineering work\u003C/span>\u003Cspan>,\u003C/span>\u003Cspan> co\u003C/span>\u003Cspan>llaborating \u003C/span>\u003Cspan>with others to \u003C/span>\u003Cspan>create it\u003C/span>\u003Cspan> or\u003C/span>\u003Cspan> mentoring engineers to use it.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan>This role will initially focus \u003C/span>\u003Cspan>almost exclusively\u003C/span>\u003Cspan> on \u003C/span>\u003Cspan>Jira, Confluence, Jira Service Management\u003C/span>\u003Cspan> ways of working, development, \u003C/span>\u003Cspan>configuration\u003C/span>\u003Cspan> and support, and over time evolve to include \u003C/span>\u003Cspan>the \u003C/span>\u003Cspan>wider goals of the team.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cb>Your Role\u003C/b>\u003C/p>\u003Cp>Jira, Confluence, Jira Service Management \u003C/p>\u003Cul>\u003Cli>Administer technical solutions, projects & spaces created by Jira, Confluence and their associated plugins \u003C/li>\u003Cli>Support upgrades to the Atlassian toolset \u003C/li>\u003Cli>Support User access / JML processes \u003C/li>\u003Cli>Contribute to the development of key system-wide customisations \u003C/li>\u003Cli>Train and guide various levels of users within the business \u003C/li>\u003Cli>Provide technical support to end users to help address system queries & issues \u003C/li>\u003Cli>Maintain documentation to aid in queries\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>General\u003C/p>\u003Cul>\u003Cli>Contribute to Licence management of Atlassian and other software \u003C/li>\u003Cli>Work under guidance of Software Engineers to understand problems, analyse requirements & deliver solutions that enhance engineering productivity \u003C/li>\u003Cli>Write code for low latency, highly available and scalable solutions \u003C/li>\u003Cli>Contribute to delivering initiatives to improve system observability, incident response processes and operational efficiency \u003C/li>\u003Cli>Continually update technical knowledge and skills using internal training as well taking time to self-develop utilising external sources \u003C/li>\u003Cli>Champion a culture of continuous learning, experimentation and innovation within the department \u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cb>What You’ll Need\u003C/b>\u003C/p>\u003Cp>\u003C/p>\u003Cul>\u003Cli>Hands-on experience in Jira / Confluence Administration (Project setup including Customisation) \u003C/li>\u003Cli>Familiarity with Jira scripting languages (JQL, Groovy) and Jira APIs \u003C/li>\u003Cli>You will be familiar with at least one of the technologies used in Asda’s wider technology landscape React native/JS, JAVA, C#, .NET, Azure SQL \u003C/li>\u003Cli>Have experience / knowledge within a modern software engineering role including use of automation and the CICD toolchain \u003C/li>\u003Cli>Have experience working to an Agile methodology (e.g. XP, Kanban, Scrum, SAFe) \u003C/li>\u003Cli>\u003Cb>Knowledge of monitoring and alerting tools: \u003C/b>Knowledge of tools like New Relic or Azure Monitor and Azure App Insights \u003C/li>\u003Cli>\u003Cb>Cloud platform knowledge:\u003C/b> Experience with container, serverless and other cloud technologies \u003C/li>\u003Cli>\u003Cb>Infrastructure as Code (IaC):\u003C/b> Knowledge of tools such as Terraform or CloudFormation for managing and provisioning infrastructure \u003C/li>\u003Cli>Pro-active, enthusiastic, conscientious, detail-oriented and able to work well under general guidance \u003C/li>\u003Cli>Highly resilient, employing a relentless can-do attitude in the face of adversity \u003C/li>\u003Cli>Strong analytical, problem solving, and troubleshooting skills \u003C/li>\u003Cli>Able to discuss technical information with both technical and non-technical colleagues \u003C/li>\u003Cli>Able to identify and manage risks through to resolution \u003C/li>\u003Cli>Excellent communication and collaboration skills \u003C/li>\u003Cli>Atlassian Certifications would be an advantage \u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cul>\u003Cli>Access to professional development resources and training is provided \u003C/li>\u003Cli>We have active colleague teams, such as our Women in Digital & Tech team, that support women and other underrepresented groups in tech. We’re committed to building a diverse and inclusive team and encourage applications from all backgrounds. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>If flexible working is important to you, then look no further! At Asda, we are proud of our culture and our commitment to flexible working. This role is Leeds based in Asda House with the flexibility to work from home several days a week depending on workload. \u003C/li>\u003C/ul>\u003C/div>\u003C/div>\u003Cdiv>\u003Cdiv>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan>If you have any questions, then please email \u003C/span>\u003C/span>\u003Ca href=\"mailto:edward.simpson@asda.uk\" target=\"_blank\">\u003Cu>\u003Cspan>\u003Cspan>edward.simpson@asda.uk\u003C/span>\u003C/span>\u003C/u>\u003C/a>\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003C/div>\u003C/div>\u003Cp style=\"text-align:left\">\u003Cb>Everything you'll love\u003C/b>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices.Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.\u003C/p>\u003Cp style=\"text-align:left\">You will also get an excellent benefits package including:\u003C/p>\u003Cul>\u003Cli>Discretionary company bonus\u003C/li>\u003Cli>Company pension up to 7% matched\u003C/li>\u003Cli>15% colleague discount in store and online\u003C/li>\u003Cli>Free access to wellbeing services such as Wagestream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.\u003C/li>\u003Cli>Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated\u003C/li>\u003Cli>Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.\u003C/li>\u003C/ul>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves\u003C/p>","https://asda.wd103.myworkdayjobs.com/asdajobs/job/Asda-House/Associate-Software-Engineer_R-061571",{"id":125,"name":126,"urlSafeSlug":126,"logo":127},[311],{"city":312,"region":313,"country":314},"Manchester","England","United Kingdom","2025-06-09T00:00:00Z",28,"The Associate Software Engineer should possess strong analytical skills and a keen desire to learn, along with experience developing, implementing, and supporting Jira and Confluence software solutions. Experience with software renewals is also required.","This role involves administering technical solutions and projects within Jira, Confluence, and Jira Service Management, supporting upgrades to the Atlassian toolset, providing user access and JML processes, contributing to the development of customisations, training and guiding users, providing technical support, maintaining documentation, contributing to license management, working under guidance to understand problems and deliver solutions, writing code for scalable solutions, and contributing to initiatives to improve system observability and operational efficiency.",{"employment":320,"compensation":322,"experience":324,"visaSponsorship":327,"location":328,"skills":329,"industries":335},{"type":321},{"id":166,"name":167,"description":18},{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":323},"Competitive salary plus benefits",{"experienceLevels":325},[326],{"id":270,"name":271,"description":18},{"type":37},{"type":11},[330,331,332,333,334],"Jira","Confluence","Software Development","Analytical Skills","Support and Implementation",[336,338,340],{"id":190,"name":337},"Retail",{"id":190,"name":339},"E-commerce",{"id":190,"name":341},"Information Technology",{"id":343,"title":344,"alternativeTitles":345,"slug":361,"jobPostId":343,"description":362,"isReformated":14,"applyUrl":363,"company":126,"companyOption":364,"locations":365,"listingDate":367,"listingSite":159,"isRemote":14,"requirements":368,"responsibilities":369,"status":162,"expiryDate":18,"isGoogleIndexed":50,"summary":370},"93ecb4bf-ad0a-4751-b856-5ab35431ef65","Technical Support Advisor",[346,347,348,349,350,351,352,353,354,355,356,357,358,359,360],"API Support Specialist","Web Application Support Engineer","Jira Zendesk Salesforce Support Analyst","Technical Support Engineer - APIs","Product Support Specialist - Web Applications","Client Support Advisor - Technical","Application Support Analyst","Technical Escalation Specialist","Customer Support Engineer - SaaS","Platform Support Specialist","Postman CURL Support Technician","Backlog Management Support Advisor","SLA Driven Technical Support","Software Support Specialist","Technical Account Advisor","technical-support-advisor-93ecb4bf-ad0a-4751-b856-5ab35431ef65","# Technical Support Specialist\n\n**Salary:** 35,000-50,000 GBP (Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.)\n\n**Employment Type:** Full-time\n\n**Location Type:** Remote (UK or timezones that can support EMEA timezone (GMT +2 or +1))\n\n---\n\n## About Us\n\nAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.\n\nAda is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.\n\nEstablished in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\n\nAt Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\n\nLearn more at www.ada.cx.\n\n---\n\n## About You\n\nYou have a proven track record of resolving issues that are hard to replicate and may be dependent on products or infrastructure beyond Ada’s own product/platform.\n\n### Technical Competencies:\n\n* Experience using Postman or CURL\n* Experience supporting web applications in our current technology stack (Jira, Zendesk, Salesforce)\n* Working knowledge of Application Programming Interfaces (APIs)\n* Excellent backlog management skills, ensuring service requests are kept up to date and nothing “dies on the vine”.\n* Analytical and methodical approach to problem-solving and troubleshooting technical issues.\n* Ability to manage competing priorities transparently.\n* Ability to explain complex concepts effectively to different audiences, and adjust communication style accordingly.\n\n---\n\n## Responsibilities\n\n* Triage, troubleshoot, localize and escalate complex client support issues to the Technical Support Engineering teams within agreed-upon SLAs.\n* Deliver exceptional customer service experience and technical support to our clients.\n* Support our non-engineering teams in using, debugging, and understanding our platform.\n* Maintain and improve internal product documentation for the client support team.\n* Become an Ada product expert and utilize knowledge to derive structured feature requirements and bug reports from even the most abstract information from our stakeholders.\n\n---\n\n## Benefits & Perks\n\nAt Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance.\n\n### Benefits:\n\n* **Unlimited Vacation:** Recharge when you need to.\n* **Comprehensive Benefits:** Extended health coverage, dental, vision, travel, and life insurance.\n* **Wellness Account:** Empowering you to invest in your overall well-being and lifestyle.\n* **Employee & Family Assistance Plan:** Resources to support you and your loved ones.\n\n### Perks:\n\n* **Flexible Work Schedule:** Balance your work and personal life.\n* **Remote-First, In-Person Friendly:** Options to work from home or at our local hub.\n* **Learning & Development Budget:** Invest in your long-term growth.","https://job-boards.greenhouse.io/ada18/jobs/4772608007",{"id":125,"name":126,"urlSafeSlug":126,"logo":127},[366],{"city":18,"region":18,"country":314},"2025-06-25T08:02:23.986Z","Candidates should have experience using Postman or CURL, experience supporting web applications in Jira, Zendesk, and Salesforce, and a working knowledge of Application Programming Interfaces (APIs). They should possess excellent backlog management skills, an analytical and methodical approach to problem-solving, and the ability to manage competing priorities transparently.","The Technical Support Advisor will triage, troubleshoot, localize, and escalate complex client support issues to the Technical Support Engineering teams within agreed-upon SLAs, deliver exceptional customer service experience and technical support, support non-engineering teams in using and understanding the platform, maintain and improve internal product documentation, and become an Ada product expert to derive structured feature requirements and bug reports.",{"employment":371,"compensation":373,"experience":374,"visaSponsorship":379,"location":380,"skills":381,"industries":389},{"type":372},{"id":166,"name":167,"description":18},{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":18},{"experienceLevels":375},[376],{"id":377,"name":378,"description":18},"6d29fb0e-c389-4488-940b-7ca93a9f10bb","Junior (1 to 2 years)",{"type":37},{"type":11},[382,383,384,330,385,386,387,388],"Postman","CURL","Web Applications Support","Zendesk","Salesforce","APIs","Backlog Management",[390,391],{"id":190,"name":282},{"id":190,"name":284},{"id":393,"title":394,"alternativeTitles":395,"slug":406,"jobPostId":393,"description":407,"isReformated":14,"applyUrl":408,"company":126,"companyOption":409,"locations":410,"listingDate":412,"listingSite":159,"isRemote":14,"requirements":413,"responsibilities":414,"status":162,"expiryDate":18,"isGoogleIndexed":50,"summary":415},"9a9a09a8-34cc-47e3-835c-8df00c7b3762","Senior Product Marketing Manager",[396,397,398,399,400,401,402,403,404,405],"Senior Product Marketing Manager AI","Senior AI Product Marketing Lead","Enterprise AI SaaS Product Marketer","Senior Contact Center AI Marketing Manager","CX AI Product Marketing Senior Specialist","Senior Product Marketing Manager CCaaS","AI Customer Service Solutions Marketing Manager","Senior B2B SaaS Product Marketing Manager AI","Head of Product Marketing AI Solutions","Senior Marketing Manager AI Customer Experience","senior-product-marketing-manager-9a9a09a8-34cc-47e3-835c-8df00c7b3762","# Senior Product Marketing Manager\n\n## Position Overview\n\nAs a Senior Product Marketing Manager at Ada, you’ll play a pivotal role in shaping how our AI-powered customer service solutions are positioned and adopted across enterprise organizations. You’ll drive go-to-market success by developing differentiated messaging, launching new capabilities, and enabling our customer-facing teams. With a strong understanding of the AI technology landscape, CCaaS (Contact Center as a Service), and CX, you’ll help ensure Ada’s offerings are aligned with the evolving needs of modern customer service organizations.\n\n## About You\n\n* **Experience:** 7+ years of B2B SaaS product marketing experience within the enterprise segment, ideally in domains such as AI applications, CCaaS, CX, or contact center technology.\n* **Cross-functional Collaboration:** Proven track record working across cross-functional workstreams including product management, marketing, customer success, and revenue teams.\n* **Product Launch Expertise:** Experience bringing technical or AI-driven products to market and enabling internal teams with clear, compelling messaging and tools.\n* **Mindset:** Strong customer-centric, data-driven mindset with exceptional verbal and written communication skills.\n* **Communication Skills:** A compelling storyteller with a strategic, analytical approach and the ability to confidently present at conferences, webinars, and customer meetings.\n* **Organization:** Highly organized with the ability to prioritize multiple concurrent projects, all while maintaining a high bar for quality and execution.\n\n## Responsibilities\n\n* **Product Positioning and Messaging:** Craft compelling, differentiated messaging and positioning that resonates across verticals and personas. Ground your narratives in market research, competitive analysis, and customer insights, and ensure they are consistently reflected in sales tools, campaigns, and web content.\n* **Successful Launches:** Lead cross-functional go-to-market efforts for product launches, driving launch execution and post-launch adoption metrics. Partner closely with product, sales, brand, and marketing teams to define and deliver campaigns that accelerate product adoption.\n* **Resonant Storytelling:** Ensure every campaign, launch, and GTM initiative reflects a deep understanding of the customer service audience, continuously informed by market research, win/loss analysis, and customer interviews.\n* **Sales Enablement:** Empower sales and CX teams with tailored collateral (e.g., battlecards, customer case studies, data sheets, pitch decks, and competitive briefs), equipping them to confidently position Ada’s AI capabilities against traditional and emerging players.\n* **Customer Advocacy:** Cultivate relationships with customers.\n\n## About Us\n\nAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.\n\nAda is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.\n\nEstablished in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\n\nAt Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\n\nLearn more at www.ada.cx.\n\n---\n\n**Salary:** [Not Specified]\n**Location Type:** [Not Specified]\n**Employment Type:** [Not Specified]","https://job-boards.greenhouse.io/ada18/jobs/4776711007",{"id":125,"name":126,"urlSafeSlug":126,"logo":127},[411],{"city":18,"region":18,"country":24},"2025-07-01T08:02:39.23Z","The ideal candidate should possess 7+ years of B2B SaaS product marketing experience within the enterprise segment, particularly in AI applications, CCaaS, CX, or contact center technology, with a proven track record of working across cross-functional teams including product management, marketing, customer success, and revenue. Strong customer-centric and data-driven skills, along with exceptional verbal and written communication abilities, are also required.","As a Senior Product Marketing Manager, you will be responsible for crafting compelling, differentiated messaging and positioning for Ada’s AI-powered customer service solutions, driving go-to-market success through launch execution and post-launch adoption metrics, and empowering sales and CX teams with tailored collateral to confidently position Ada’s AI capabilities. You will also be expected to lead cross-functional efforts, conduct market research, analyze competitive landscapes, and cultivate customer relationships, all while ensuring alignment with the evolving needs of modern customer service organizations.",{"employment":416,"compensation":418,"experience":419,"visaSponsorship":422,"location":423,"skills":424,"industries":432},{"type":417},{"id":166,"name":167,"description":18},{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":18},{"experienceLevels":420},[421],{"id":173,"name":174,"description":18},{"type":37},{"type":11},[425,282,426,427,428,429,430,431],"AI technology","Go-to-Market Strategy","Messaging Development","Product Launch","Customer Enablement","CCaaS","CX",[433,434,435],{"id":190,"name":282},{"id":190,"name":284},{"id":190,"name":436},"Software & SaaS",{"id":438,"title":439,"alternativeTitles":440,"slug":456,"jobPostId":438,"description":457,"isReformated":14,"applyUrl":458,"company":126,"companyOption":459,"locations":460,"listingDate":462,"listingSite":159,"isRemote":14,"requirements":463,"responsibilities":464,"status":162,"expiryDate":18,"isGoogleIndexed":50,"summary":465},"974a0c24-8717-4c42-9fbb-502e70291a7d","Technical Product Marketing Manager",[441,442,443,444,445,446,447,448,449,450,451,452,453,454,455],"SaaS Product Marketing Manager","B2B Technical Marketing Manager","AI Product Marketing Specialist","Customer Service Tech Marketing Lead","Developer Advocate","Product Evangelist","Sales Engineer","Competitive Intelligence Manager","Technical Messaging Specialist","Value Proposition Developer","Product Demo Specialist","Go-to-Market Strategist","SaaS Competitive Analyst","Technical Content Marketer","B2B SaaS Product Evangelist","technical-product-marketing-manager-974a0c24-8717-4c42-9fbb-502e70291a7d","# Technical Product Marketing Manager\n\n## About Us\n\nAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.\n\nAda is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.\n\nEstablished in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\n\nAt Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\n\nLearn more at www.ada.cx.\n\n## Position Overview\n\nWe’re looking for a strategic and analytical Technical Product Marketing Manager to join Ada’s growing marketing team. In this role, you’ll be the go-to expert on both our technical value proposition and competitive landscape. You’ll shape how we position our platform for technical buyers and decision-makers, while also driving Ada’s competitive intelligence function to help us maintain our position as the leading AI customer service platform.\n\nThis is a high-impact role at the intersection of product, sales, and marketing—ideal for someone who can speak the language of developers and decision-makers, while turning competitive signals into actionable go-to-market (GTM) strategies.\n\n## About You\n\n* **Experience:** 5+ years of experience in product marketing, competitive intelligence, technical marketing, developer advocate, product evangelist, or sales engineering within a B2B SaaS environment.\n* **Technical Acumen:** Strong technical acumen; comfortable interpreting technical documentation, demo products, and extract technical differentiators to identify opportunities for Ada.\n* **Competitive Intelligence:** Demonstrated success in building and scaling competitive intelligence programs and resources that influence enterprise GTM strategies.\n* **Analytical Skills:** Strong analytical and research skills with the ability to synthesize complex information into clear, concise insights.\n* **Soft Skills:** Collaborative, curious, and self-driven—able to manage competing priorities in a fast-paced environment.\n* **Industry Knowledge:** Knowledge of AI and customer service technologies is a strong plus.\n\n## Responsibilities & Outcomes\n\n* **Go-to-Market & Positioning:** Lead technical positioning and messaging for Ada’s platform emphasizing product differentiators to technical audiences and executive buyers. Translate product features into compelling, customer-centric value propositions.\n* **Demonstrate Product Value:** Create compelling demos that highlight product capabilities and use cases for various industry verticals.\n* **Lead Competitive Intelligence:** Develop and manage a robust competitive intelligence program, including tracking industry trends, monitoring competitor activities, and analyzing market dynamics. Deliver quarterly competitive landscape reports with actionable insights.\n* **Build & Maintain Battlecards:** Create and continuously update competitive battlecards, positioning guides, and objection-handling resources, ensuring 80%+ adoption rate among sales teams and regular updates every quarter.\n* **Strategic Insights:** Deliver actionable insights and recommendations based on competitive analysis to inform go-to-market strategies, product roadmaps, and sales enablement.\n\n## Salary\n\n* *Information not provided.*\n\n## Location Type\n\n* *Information not provided.*\n\n## Employment Type\n\n* *Information not provided.*","https://job-boards.greenhouse.io/ada18/jobs/4777131007",{"id":125,"name":126,"urlSafeSlug":126,"logo":127},[461],{"city":18,"region":18,"country":24},"2025-07-01T08:02:39.98Z","Candidates should have 5+ years of experience in product marketing, competitive intelligence, technical marketing, developer advocate, product evangelist, or sales engineering within a B2B SaaS environment, along with strong technical acumen to interpret technical documentation and demonstrate success in building and scaling competitive intelligence programs. A strong analytical and research skillset is also required, as is knowledge of AI and customer service technologies as a plus.","The Technical Product Marketing Manager will lead technical positioning and messaging for Ada’s platform emphasizing product differentiators to technical audiences and executive buyers, translate product features into compelling value propositions, create compelling demos highlighting product capabilities, develop and manage a robust competitive intelligence program, deliver quarterly competitive landscape reports, and build and maintain battlecards, positioning guides, and objection-handling resources for sales teams, along with delivering actionable insights and recommendations based on competitive analysis to inform go-to-market strategies and product roadmaps.",{"employment":466,"compensation":468,"experience":469,"visaSponsorship":472,"location":473,"skills":474,"industries":480},{"type":467},{"id":166,"name":167,"description":18},{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":18},{"experienceLevels":470},[471],{"id":377,"name":378,"description":18},{"type":37},{"type":11},[475,476,477,478,479,333],"Technical Product Marketing","Competitive Intelligence","Product Positioning","Market Analysis","Strategic Planning",[481],{"id":190,"name":233},{"id":483,"title":484,"alternativeTitles":485,"slug":496,"jobPostId":483,"description":497,"isReformated":14,"applyUrl":498,"company":126,"companyOption":499,"locations":500,"listingDate":502,"listingSite":159,"isRemote":14,"requirements":503,"responsibilities":504,"status":162,"expiryDate":18,"isGoogleIndexed":50,"summary":505},"d979cdb0-3de0-464f-b70e-0ba1e27b5ab8","Principal Product Manager, Extensibility",[486,487,488,489,490,491,492,493,494,495],"Senior Product Manager, API Strategy","Lead Product Manager, Developer Platform","Product Lead, Integration Ecosystem","Principal PM, SDK and API Development","Head of Product, Extensibility Solutions","Senior Product Manager, Platform APIs","Product Manager, Developer Experience (DX)","Lead Product Manager, Partner Integrations","Principal Product Manager, API & SDK","Product Manager, Greenfield Platform","principal-product-manager-extensibility-d979cdb0-3de0-464f-b70e-0ba1e27b5ab8","# Senior Product Manager, Extensibility\n\n## Position Overview\n\nAda is seeking a driven Senior Product Manager to lead the evolution of our extensibility platform. This is a highly visible, high-impact role where you will shape the strategy and roadmap for APIs, webhooks, and SDKs. You will accelerate developer productivity, collaborate across teams and with external partners, and drive the adoption of our Integration Framework.\n\n## About Ada\n\nAda is an AI customer service company dedicated to making customer service extraordinary. We empower enterprise companies to deliver exceptional customer experiences through our AI agent management technology. Ada's platform automates 83% of customer conversations, freeing up human resources and allowing customers to focus on what matters most.\n\nFounded in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands such as Square, YETI, Canva, and Monday.com. We have secured over $250M in funding from top-tier investors and are pioneers in AI for customer service. At Ada, we believe in personal growth as a reflection of company growth, and our values are centered on progress and continuous improvement.\n\nLearn more at www.ada.cx.\n\n## Who we are looking for\n\nWe are looking for a Senior Product Manager who thrives in complex, fast-moving environments. You are a problem-solver who embraces challenges, acts decisively, and relentlessly pursues results. You are naturally curious, digging deep to understand the root cause of issues. Your decisions are informed by data, intuition, and customer insights, ensuring that all products are intentional, high-quality, and well-integrated. You prioritize high-impact initiatives and architect strategies for future growth.\n\n## Responsibilities\n\n* **Lead Extensibility Platform Evolution:** Define the strategy and roadmap for APIs, webhooks, and SDKs to enable tailored integrations.\n* **Accelerate Developer Productivity:** Enhance documentation and tooling, providing clear specifications and examples for developers and AI coding agents.\n* **Collaborate and Innovate:** Work with internal teams and external partners to identify new extensibility needs, validate integration patterns, and deliver product improvements for diverse enterprise environments.\n* **Expand Integration Pathways:** Open new integration avenues into and out of Ada, focusing on high-value use cases and platform flexibility.\n* **Streamline Integration Adoption:** Grow and simplify the adoption of the Integration Framework for internal teams and third-party developers.\n* **Drive Ecosystem Growth:** Monitor API usage and ecosystem expansion, improve performance, and partner with go-to-market teams to deliver extensibility-driven value.\n\n## Requirements\n\n* **Product Leadership:** Minimum of 5 years of experience in product development (engineering, design, or product management).\n* **Product Management Experience:** At least 2 years in a product management role, with a track record of driving products from concept to launch.\n* **Greenfield Experience:** Proven ability to thrive in ambiguous environments, utilizing creativity, experimentation, and rapid iteration.\n\n## Application Instructions\n\n* [Details to be provided by the hiring team]\n\n## Company Information\n\n* **Company:** Ada\n* **Industry:** AI Customer Service\n* **Location Type:** [Information not provided]\n* **Employment Type:** [Information not provided]\n* **Salary:** [Information not provided]","https://job-boards.greenhouse.io/ada18/jobs/4779558007",{"id":125,"name":126,"urlSafeSlug":126,"logo":127},[501],{"city":18,"region":18,"country":24},"2025-07-03T09:01:29.483Z","Candidates should have at least 5 years of experience in product development, including 2+ years in a product management role, driving products from concept to launch. A builder's mindset in a greenfield space is essential, along with the ability to thrive in ambiguity and use creativity, experimentation, and rapid iteration.","The Principal Product Manager will lead the evolution of Ada’s extensibility platform, defining the strategy and roadmap for APIs, webhooks, and SDKs. Responsibilities include accelerating developer productivity with best-in-class documentation and tooling, collaborating across teams to identify new extensibility needs, and opening new integration pathways into and out of Ada. The role also involves growing and streamlining adoption of the Integration Framework and driving API usage and ecosystem expansion by tracking adoption, improving performance, and partnering with go-to-market teams.",{"employment":506,"compensation":508,"experience":509,"visaSponsorship":512,"location":513,"skills":514,"industries":521},{"type":507},{"id":166,"name":167,"description":18},{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":18},{"experienceLevels":510},[511],{"id":173,"name":174,"description":18},{"type":37},{"type":11},[515,226,282,516,517,518,519,520],"Product Management","Product Strategy","Market Launch","Ideation","Problem Solving","Decision Making",[522,523,524],{"id":190,"name":226},{"id":190,"name":282},{"id":190,"name":525},"SaaS",{"id":527,"title":528,"alternativeTitles":529,"slug":540,"jobPostId":527,"description":541,"isReformated":14,"applyUrl":542,"company":126,"companyOption":543,"locations":544,"listingDate":547,"listingSite":159,"isRemote":14,"requirements":548,"responsibilities":549,"status":162,"expiryDate":18,"isGoogleIndexed":50,"summary":550},"74ca540f-8cda-4d1f-b559-5adf837573ee","Senior Product Designer",[530,531,532,533,534,535,536,537,538,539],"Senior UX Designer","Lead Product Designer","Senior Interaction Designer","Senior User Experience Designer","Principal Product Designer","Senior Digital Product Designer","Senior Experience Designer","Senior UI/UX Designer","Senior Product Experience Designer","Senior Design Lead","senior-product-designer-74ca540f-8cda-4d1f-b559-5adf837573ee","# Senior Product Designer - Performance Team\n\n## About Us\n\nAda is an AI customer service company with the mission to make customer service extraordinary for everyone. We strive to set a new standard for quality customer service at scale, enabling enterprise companies to deliver experiences that people love – instant, proactive, personalized, and effortless.\n\nAda is an AI transformation platform and partner, combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity and keep them ahead of the curve. With Ada, 83% of customer conversations are effortlessly resolved through automation, freeing up teams, providing companies with more resources for growth, and allowing customers more time for what matters most.\n\nEstablished in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed by over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\n\nAt Ada, we believe that as businesses scale, customer service should feel more personal—not less. Our AI-native platform helps companies automate high-quality conversations across every channel, turning support into a driver of growth. We see growth as a reflection of each individual owner’s personal growth, and our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\n\nLearn more at www.ada.cx.\n\n## Position Overview\n\nWe are looking for a **Senior Product Designer** to join the **Performance Team**, the stewards of Ada’s reasoning engine. This is the system that determines how Ada problem-solves, responds, and continuously improves. It is not a single feature or model, but the intelligence behind every interaction.\n\nIn this role, you will design the frameworks and experiences that make Ada’s reasoning not only effective, but observable, improvable, and deeply human-centered. You’ll think beyond pixels, mapping how systems behave, how confidence is conveyed, how AI learns from real interactions, and how trust is built over time. Your work will shape both how our AI operates and how people experience that intelligence, across every modality and moment.\n\n## Responsibilities\n\n* **Design Ada’s thinking patterns:** Work on the systems that govern decision-making and resolution across conversations, ensuring Ada delivers high-quality support that feels intuitive and complete.\n* **Architect feedback loops:** Build mechanisms that allow Ada to learn from user signals, agent input, and conversation outcomes – improving over time across modalities like chat, voice, and email.\n* **Surface meaningful performance signals:** Help users understand why Ada made a choice, how well it worked, and what’s improving – without overwhelming them with data or internals.\n* **Partner across teams:** Collaborate with designers, PMs, engineers, and ML scientists working on Ada’s different surfaces to ensure improvements to the reasoning engine are cohesive, consistent, and multi-channel (voice, chat, email) by default.\n* **Bring abstract systems to life:** Translate fuzzy problems into structured experience flows, conceptual models, and polished interactions – always grounded in user understanding and system behavior.\n\n## Requirements\n\n* 5+ years of product design experience, including shipping complex or systems-level work in a product environment.\n* A systems thinker with a strong interaction design foundation – You’re excited by the challenge of designing how something works, not just how it looks.\n* Comfortable with ambiguity and complexity – You know how to break down abstract problems, explore multiple paths, and make thoughtful tradeoffs.\n* Deeply user-centered – You advocate for clarity, trust, and empowerment in how users interact with AI.\n\n## Application Instructions\n\n* [Details not provided in the original text]\n\n## Company Information\n\n* **Company:** Ada\n* **Industry:** AI Customer Service\n* **Founded:** 2016\n* **Funding:** Over $250M from tier-one investors\n* **Website:** www.ada.cx","https://job-boards.greenhouse.io/ada18/jobs/4784963007",{"id":125,"name":126,"urlSafeSlug":126,"logo":127},[545],{"city":18,"region":18,"country":546},"United States","2025-07-11T08:02:48.248Z","Candidates should have at least 5 years of product design experience, including shipping complex or systems-level work in a product environment. A systems thinker with a strong interaction design foundation is required, along with comfort in handling ambiguity and complexity, and a deeply user-centered approach focused on clarity, trust, and empowerment.","The Senior Product Designer will design Ada's thinking patterns to ensure high-quality support, architect feedback loops for AI learning, and surface meaningful performance signals to users. They will collaborate with cross-functional teams to ensure cohesive improvements and translate abstract problems into structured experience flows and polished interactions.",{"employment":551,"compensation":553,"experience":554,"visaSponsorship":557,"location":558,"skills":559,"industries":568},{"type":552},{"id":166,"name":167,"description":18},{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":18},{"experienceLevels":555},[556],{"id":173,"name":174,"description":18},{"type":37},{"type":11},[560,226,282,561,562,563,564,565,566,567],"Product Design","User Experience","User Interface","Prototyping","Wireframing","Design Systems","Collaboration","Problem-Solving",[569,570,571],{"id":190,"name":226},{"id":190,"name":282},{"id":190,"name":525},{"id":573,"title":574,"alternativeTitles":575,"slug":591,"jobPostId":573,"description":592,"isReformated":14,"applyUrl":593,"company":126,"companyOption":594,"locations":595,"listingDate":598,"listingSite":159,"isRemote":14,"requirements":599,"responsibilities":600,"status":162,"expiryDate":18,"isGoogleIndexed":50,"summary":601},"27f8a232-f251-432a-99d5-52a24db2a0ea","Enterprise Account Executive",[576,577,578,579,580,581,582,583,584,585,586,587,588,589,590],"Enterprise SaaS Sales Executive","B2B SaaS Account Manager - Enterprise","Enterprise Software Sales Representative","Senior Account Executive - Enterprise SaaS","Regional Sales Manager - Enterprise Software (ASEAN/North Asia)","Enterprise Account Manager - Technology Sales","SaaS Sales Director - Enterprise Accounts","Enterprise Business Development Manager - Software","Global Account Executive - SaaS","Enterprise Client Executive - B2B Software","Head of Enterprise Sales - SaaS","Enterprise Account Strategist - Technology","Senior Enterprise Sales Specialist","Enterprise Solutions Sales Executive","Key Account Executive - Enterprise SaaS","enterprise-account-executive-27f8a232-f251-432a-99d5-52a24db2a0ea","# Enterprise Account Executive - ASEAN/North Asia\n\n## About Us\n\nAda is an AI customer service company with the mission to make customer service extraordinary for everyone. We strive to set a new standard for quality customer service at scale, enabling enterprise companies to deliver experiences that people love – instant, proactive, personalized, and effortless.\n\nAda is an AI transformation platform and partner, combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity and keep them ahead of the curve. With Ada, 83% of customer conversations are resolved through automation, freeing up teams, providing companies with more resources for growth, and allowing customers more time for what matters most.\n\nEstablished in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands such as Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed by over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\n\nAt Ada, we believe growth is a reflection of individual ownership and personal growth. Our values are rooted in driving progress and continuous improvement. If you are ambitious and eager to grow, Ada could be the place for you.\n\nLearn more at www.ada.cx.\n\n## About You\n\nAre you a dynamic sales professional with a passion for building client relationships and driving revenue growth? We are seeking a talented Enterprise Account Executive to not only expand our strong client base but also to hunt for new opportunities across our broad addressable market. If you are driven, results-oriented, and thrive in a fast-paced environment, we want to hear from you!\n\n**You have:**\n\n* 5+ years of Account Executive experience selling B2B SaaS solutions into Enterprise accounts across ASEAN/North Asia, with a bonus for ANZ experience.\n* Demonstrated experience prospecting and building pipeline in a competitive market.\n* Consistently managed a $650K+ ARR new business territory and have a track record of exceeding quota.\n* A strong ability to thrive in a fast-paced environment and a desire to be a team player.\n* Strong sales acumen, executive presence, effective time management, and organization skills.\n* Willingness to travel for client visits.\n* English speaking proficiency, preferably with a secondary Asian Language (Chinese/Korean/Japanese/Bahasa Melayu/Bahasa Indonesian).\n\n## Outcomes\n\n* Own the entire sales motion for Enterprise accounts.\n* Manage and close expansion opportunities within your existing customer base.\n* Build and maintain a strong sales pipeline through proactive prospecting in collaboration with Sales Development Representatives.\n* Develop a territory plan that supports the successful execution and achievement of sales targets.\n* Accurately forecast quarterly results to Sales Leadership.\n* Collaborate closely with Customer Solutions Consultants to deliver impactful product demos to key stakeholders.\n* Become an expert on Ada and effectively communicate our value proposition to all levels, including C-Suite executives.\n\n*Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.*\n\n## Benefits & Perks\n\nAt Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance.\n\n**Benefits:**\n\n* **Unlimited Vacation:** Recharge when you need to.\n* **Comprehensive Benefits:** Extended health coverage, dental, vision, travel, and life insurance.\n* **Wellness Account:** Empowering you to invest in your overall well-being and lifestyle.\n* **Employee & Family Assistance Plan:** Resources to support you and your loved ones.\n\n**Perks:**\n\n* **Flexible Work Schedule:** Balance your work and personal life.\n* **Remote-First:** Our primary work environment is remote.","https://job-boards.greenhouse.io/ada18/jobs/4795715007",{"id":125,"name":126,"urlSafeSlug":126,"logo":127},[596],{"city":18,"region":18,"country":597},"Singapore","2025-07-23T07:17:04.439Z","Candidates must have over 5 years of Account Executive experience selling B2B SaaS solutions into Enterprise accounts across ASEAN/North Asia, with a preference for ANZ experience. Demonstrated success in prospecting and building pipeline in competitive markets is required, along with a proven track record of exceeding quotas in territories with $650K+ ARR. Strong sales acumen, executive presence, effective time management, and organizational skills are essential. The role requires openness to travel for client visits and proficiency in English, with a secondary Asian language (Chinese, Korean, Japanese, Bahasa Melayu, or Bahasa Indonesian) being a plus.","The Enterprise Account Executive will manage the entire sales motion for Enterprise accounts, including closing expansion opportunities within the existing customer base. Responsibilities include building and maintaining a strong sales pipeline through prospecting efforts in collaboration with Sales Development Representatives. The role involves developing a territory plan to achieve sales targets, accurately forecasting quarterly results to Sales Leadership, and collaborating with Customer Solutions Consultants to deliver product demonstrations. The Account Executive will also become an expert on Ada's value proposition and effectively communicate it to all levels, including C-suite executives.",{"employment":602,"compensation":605,"experience":606,"visaSponsorship":610,"location":611,"skills":612,"industries":619},{"type":603},{"id":166,"name":167,"description":604},"Commit to a standard 40-hour workweek, usually with full benefits.",{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":18},{"experienceLevels":607},[608],{"id":173,"name":174,"description":609},"Bring extensive experience to lead projects and mentor others.",{"type":37},{"type":37},[613,614,615,616,617,618,226,229],"Account Executive","B2B SaaS Sales","Enterprise Sales","Prospecting","Client Relationship Management","Revenue Growth",[620,621,622],{"id":190,"name":191},{"id":190,"name":282},{"id":190,"name":525},{"id":624,"title":625,"alternativeTitles":626,"slug":641,"jobPostId":624,"description":642,"isReformated":14,"applyUrl":643,"company":126,"companyOption":644,"locations":645,"listingDate":647,"listingSite":159,"isRemote":14,"requirements":648,"responsibilities":649,"status":162,"expiryDate":18,"isGoogleIndexed":50,"summary":650},"c705df9f-afc9-40ea-a36d-510b77a511fc","Senior Software Engineer, Voice",[627,628,629,630,631,632,633,634,635,636,637,638,639,640],"Senior Voice Software Engineer","Lead Voice Platform Engineer","Senior Backend Engineer, Voice AI","Principal Voice Systems Developer","Senior Software Architect, Telephony","Senior Engineer, Conversational AI Platforms","Senior Python Developer, Voice Technology","Senior Full Stack Engineer, Voice Solutions","Senior AI Voice Engineer","Senior Software Engineer, Contact Center AI","Senior Voice Systems Architect","Senior Developer, Speech Recognition","Senior Engineer, IVR Development","Senior Software Engineer, CCaaS","senior-software-engineer-voice-c705df9f-afc9-40ea-a36d-510b77a511fc","# Senior Software Engineer, Voice\n\n## About Us\n\nAda is an AI customer service company with the mission to make customer service extraordinary for everyone. We aim to set a new standard for quality customer service at scale, enabling enterprise companies to deliver experiences that people love – instant, proactive, personalized, and effortless.\n\nAda is an AI transformation platform and partner, combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity and keep them ahead of the curve. With Ada, 83% of customer conversations are effortlessly resolved through automation, freeing up teams, providing companies with more resources for growth, and allowing customers more time for what matters most.\n\nEstablished in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed by over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\n\nAt Ada, we believe growth is a reflection of individual ownership and personal growth. Our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\n\nLearn more at www.ada.cx.\n\n## Engineering at Ada\n\nEveryone at Ada is an “Ada Owner,” signifying shared equity and the expectation of agency to influence and shape our technical roadmap. True to our value of “Always Be Improving,” we are a team driven by personal and collective growth, creating a challenging yet fulfilling environment.\n\nWith AI and LLMs central to our business, staying proficient and evolving alongside advancements in this field is crucial for success.\n\n## Our Role\n\nAs a **Senior Software Engineer** on our Voice team, you will collaborate with internal and external stakeholders, product managers, and designers to execute Ada’s roadmap and deliver a best-in-class voice experience for our customers. Our team is focused on making it as easy as possible for Ada to be deployed across all channels where our customers and their end-users engage in conversations.\n\n## About You\n\n* **Experience:** 5+ years of experience as a Software Engineer.\n* **Backend Proficiency:** Proficient with backend technologies, with a strong preference for **Python**.\n* **Databases:** Understanding of databases such as MongoDB, PostgreSQL, ElasticSearch, and in-memory stores like Redis.\n* **LLMs:** Experience with 3rd party LLMs, such as GPT, Azure, Anthropic, etc.\n* **Telephony Ecosystems:** A good understanding and direct experience with CCaaS, SIP, WebRTC, IVR, and Telephony ecosystems, including knowledge of VoIP protocols and contact centre technologies is a benefit.\n* **DevOps:** Experience deploying code and strong developer operations skills.\n* **APIs:** Experience working with public APIs to build reliable third-party integrations.\n* **Leadership:** Collaborative leadership style to help the team grow and deliver high-quality code.\n\n## Outcomes\n\n* Execute on our ambitious product roadmap.\n* Provide your perspective and ideas to help level up our current development practices.\n* Review the team’s code, provide insightful feedback, foster a collaborative community, and teach new skills.\n* Ensure the team provides the best AI Agent platform experience to our internal developers and external partners.\n* Participate in an on-call rotation for the services the team owns, triaging and addressing production issues.\n\n## Compensation\n\nThe expected salary range for this position is **$135,000 - $170,000**. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.\n\n## Benefits & Perks\n\nAt Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and","https://job-boards.greenhouse.io/ada18/jobs/4803353007",{"id":125,"name":126,"urlSafeSlug":126,"logo":127},[646],{"city":18,"region":18,"country":24},"2025-07-30T07:16:57.743Z","Candidates should possess over 5 years of experience as a Software Engineer, with proficiency in backend technologies, particularly Python. A strong understanding of databases like MongoDB, PostgreSQL, and ElasticSearch, as well as in-memory stores such as Redis, is required. Experience with third-party LLMs (e.g., GPT, Azure, Anthropic), deploying code with strong developer operations, and working with public APIs for integrations is essential. Familiarity with CCaaS, SIP, WebRTC, IVR, and Telephony ecosystems, including VoIP protocols and contact center technologies, is beneficial. A collaborative leadership style to foster team growth and high-quality code delivery is also necessary.","The Senior Software Engineer will execute the product roadmap for voice experiences, collaborating with stakeholders, product managers, and designers. They will review team code, provide feedback, foster a collaborative community, and mentor team members. Key responsibilities include ensuring the best AI Agent platform experience for internal developers and external partners, and participating in an on-call rotation to address production issues.",{"employment":651,"compensation":653,"experience":654,"visaSponsorship":657,"location":658,"skills":659,"industries":662},{"type":652},{"id":166,"name":167,"description":604},{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":18},{"experienceLevels":655},[656],{"id":173,"name":174,"description":609},{"type":37},{"type":37},[226,660,282,661],"LLMs","Software Engineering",[663,664,665],{"id":190,"name":226},{"id":190,"name":282},{"id":190,"name":666},"Software",{"id":668,"title":669,"alternativeTitles":670,"slug":685,"jobPostId":668,"description":686,"isReformated":14,"applyUrl":687,"company":126,"companyOption":688,"locations":689,"listingDate":691,"listingSite":159,"isRemote":14,"requirements":692,"responsibilities":693,"status":162,"expiryDate":18,"isGoogleIndexed":50,"summary":694},"a6462e76-375b-4051-be71-d5235477d59c","Engineering Manager, Training",[671,672,673,674,675,676,677,678,679,680,681,682,683,684],"AI Engineering Manager","Machine Learning Engineering Manager","LLM Engineering Lead","AI Product Engineering Manager","Technical Lead, AI Training","Engineering Manager, AI Development","Manager, AI Solutions Engineering","Lead Engineer, AI Platform","Senior Engineering Manager, AI","AI Team Lead","Engineering Manager, Machine Learning Operations","AI/ML Engineering Manager","Manager, AI Product Development","Engineering Manager, Conversational AI","engineering-manager-training-a6462e76-375b-4051-be71-d5235477d59c","## About Us\nAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.\n\nAda is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.\n\nEstablished in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\n\nAt Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\n\n## Engineering at Ada\nEveryone at Ada is an “Ada Owner”, this refers not just to the fact that you share in the equity, but also the expectation we have of you, and the agency you are given, to influence and shape our technical roadmap. True to our value of “Always Be Improving”, we are a team of folks who have the drive to grow themselves, and others around them, resulting in a challenging, but fulfilling environment.\n\nWith AI and LLMs central to our business, staying proficient and evolving alongside advancements in this field is crucial for success.\n\n## The Role\nAs an Engineering Manager overseeing our Training team, you will lead a group of 5-8 talented engineers in collaboration with internal and external stakeholders, Product Managers, Machine Learning Scientists, and Designers to execute Ada’s ambitious roadmap.\n\nYou’ll play a pivotal role in fostering a high-performing team that is focused on helping customers rapidly configure and refine their customer service AI Agent. Ada’s founding mission was built around making powerful technology easy for non-technical customer support teams to use, a mission that the Training team helps lead today. Consider these questions:\n\n* How can I get my AI Agent ready to launch as soon as possible?\n* What is the easiest and most effective way to give my AI Agent feedback?\n* How can the experience of managing an AI Agent be made simple?\n\nThese are all areas of focus for the Training team. You will be directly responsible for overseeing AI projects and will be expected to develop a proficient understanding of Ada’s technologies.\n\n## About You\n* Excited to work with LLMs and AI technologies\n* Possess a strong product engineering mindset and a strong sense of prioritization and striking the right balance between delivery speed and high technical quality\n* Adopt a coaching mindset and feel a sense of pride, satisfaction, and gratitude when you’ve been a part of helping others grow and improve\n* Lead with a coaching mindset, taking pride in nurturing growth and development in others.\n* Skilled in recognizing and cultivating talent while holding individuals accountable for their commitments and performance.\n* Self-aware, open to feedback, and driven by continuous improvement and a growth mindset.\n* Lead with a data-driven approach but also have the experience and wisdom to trust your intuition.\n* Able to clearly and concisely communicate and collaborate with various levels of stakeholders.\n* Are customer-obsessed deeply committed to delivering exceptional user experiences.\n\n## Bonus but not required\n* Experie","https://job-boards.greenhouse.io/ada18/jobs/4803704007",{"id":125,"name":126,"urlSafeSlug":126,"logo":127},[690],{"city":18,"region":18,"country":24},"2025-08-09T07:12:35.742Z","Candidates should have experience leading a team of engineers and a strong product engineering mindset with a focus on prioritization and balancing delivery speed with technical quality. A coaching mindset, talent cultivation skills, self-awareness, and the ability to communicate effectively with stakeholders are essential. Experience with LLMs and AI technologies is preferred. ","The Engineering Manager will lead a team of 5-8 engineers to execute Ada's roadmap, collaborating with stakeholders, Product Managers, Machine Learning Scientists, and Designers. They will oversee AI projects, develop a deep understanding of Ada's technologies, and focus on making the AI Agent configuration and refinement process simple and effective for customers.",{"employment":695,"compensation":697,"experience":698,"visaSponsorship":704,"location":705,"skills":706,"industries":709},{"type":696},{"id":166,"name":167,"description":604},{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":18},{"experienceLevels":699},[700],{"id":701,"name":702,"description":703},"de6fc08d-b7f4-4514-8560-7f69a3611e1e","Expert & Leadership (9+ years)","Leverage deep expertise and lead strategic initiatives.",{"type":37},{"type":37},[226,660,282,707,708],"Management","Training",[710,711,712],{"id":190,"name":226},{"id":190,"name":282},{"id":713,"name":714},"818c13b7-d12c-4a43-91e4-2a8848689732","Biotechnology",{"id":716,"title":717,"alternativeTitles":718,"slug":734,"jobPostId":716,"description":735,"isReformated":14,"applyUrl":736,"company":126,"companyOption":737,"locations":738,"listingDate":740,"listingSite":316,"isRemote":50,"requirements":741,"responsibilities":742,"status":162,"expiryDate":18,"isGoogleIndexed":50,"summary":743},"c75572b5-e57f-49d4-97bf-a5a047503dfb","Automation Developer",[719,720,721,722,723,724,725,726,727,728,729,730,731,732,733],"UiPath Automation Developer","Intelligent Automation Developer","RPA Developer UiPath","Automation Engineer UiPath","Process Automation Developer","Business Process Automation Developer","UiPath Solutions Developer","Automation Specialist UiPath","Robotic Process Automation Developer","Agile Automation Developer","UiPath RPA Engineer","Automation Lead UiPath","Power Automate Developer","UiPath Developer Analyst","Automation Programmer","automation-developer-c75572b5-e57f-49d4-97bf-a5a047503dfb","## Job Details\n**Employment Type**: Full time\n**Job Title**: Automation Developer\n**Location**: Asda House\n**Employment Type**: Full time\n**Contract Type**: Permanent\n**Hours Per Week**: 37.5\n**Salary**: Competitive salary plus benefits.\n**Category**: Software Development and Implementation\n**Closing Date**: 15 September 2025\n\nThis role requires on-site presence at Asda House in Leeds for at least three days per week. We’re really looking forward to having you around!\n\nAre you an experienced Automation Developer looking for an exciting opportunity to use and grow your expertise? We’re looking for someone to help build our Automation capabilities across Asda, implementing technologies such as Agentic AI and Comms mining where possible.\n\nThis role is ideal for someone who has worked as an Automation developer previously and is able to help in identifying new opportunities for Automation, going on to design and build these processes through Automation.\n\n## What you’ll be doing\n- Engage and collaborate with team members and business partners to assess, design, and build intelligent automation solutions.\n- Translate a business ask into a simple requirement and process design, using the Scrum framework for software development.\n- Provide support and guidance to production support teams where relevant.\n- Support the wider team in carrying out proof of concepts on new Tools/Technologies.\n- Work with third-party vendors and internal squads to embed best practices into the SDLC and contribute to new ideas and ways of working.\n\n## What you’ll bring\nWe’re looking for someone who can work well in a team, who is comfortable managing multiple projects and thrives in a fast paced, changing environment.\n\nYou’ll likely have:\n- UiPath development experience in an intelligent automation environment.\n- Experience in working in an Agile delivery model.\n- Database experience in Microsoft SQL, and other cloud-based environments.\n- Experience in using published API’s.\n- MS Power App development experience.\n- Strong analytical, problem solving, facilitation, solution design, and technical skills.\n- Strong written skills with the ability to clearly document solution designs and code\n- Strong communications and stakeholder engagement skills\n- Demonstrated track record of delivering results through high quality sustainable solutions\n\nThis position is open to flexible working / job share / part time working.\n\nIf you have any questions about the role, then please email clare.tempest@asda.uk\n\n## Everything you'll love\nTo ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices.\n\nOver and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.\n\nYou will also get an excellent benefits package including:\n- Discretionary company bonus\n- Company pension up to 7% matched\n- 15% colleague discount in store and online\n- Free access to wellbeing services such as Wagestream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.\n- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated\n- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.\n\nWe want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves","https://asda.wd103.myworkdayjobs.com/asdajobs/job/Asda-House/Automation-Developer_R-070918",{"id":125,"name":126,"urlSafeSlug":126,"logo":127},[739],{"city":312,"region":313,"country":314},"2025-09-02T00:00:00Z","The ideal candidate will have prior experience as an Automation Developer, with specific expertise in UiPath development within an intelligent automation environment. Candidates should also possess experience working in an Agile delivery model, have database experience with Microsoft SQL and other cloud-based environments, and be proficient in using published APIs. Additionally, MS Power App development experience, strong analytical, problem-solving, facilitation, solution design, and technical skills are required, alongside strong written and communication skills for stakeholder engagement and solution documentation. A demonstrated track record of delivering sustainable solutions is also expected.","The Automation Developer will collaborate with team members and business partners to assess, design, and build intelligent automation solutions, potentially incorporating technologies like Agentic AI and Comms mining. This role involves translating business needs into simple requirements and process designs using the Scrum framework, providing support to production teams, and assisting with proof-of-concept initiatives for new tools and technologies. The developer will also work with third-party vendors and internal squads to embed best practices into the SDLC and contribute innovative ideas for working methods.",{"employment":744,"compensation":746,"experience":748,"visaSponsorship":752,"location":753,"skills":754,"industries":764},{"type":745},{"id":166,"name":167,"description":18},{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":747},"Competitive salary plus benefits.",{"experienceLevels":749},[750,751],{"id":173,"name":174,"description":18},{"id":701,"name":702,"description":18},{"type":37},{"type":111},[755,756,757,758,759,387,760,333,519,761,762,763],"UiPath","Intelligent Automation","Agile","Microsoft SQL","Cloud Environments","MS Power Apps","Solution Design","Agentic AI","Comms Mining",[765],{"id":190,"name":337},{"id":767,"title":768,"alternativeTitles":769,"slug":785,"jobPostId":767,"description":786,"isReformated":14,"applyUrl":787,"company":126,"companyOption":788,"locations":789,"listingDate":791,"listingSite":316,"isRemote":50,"requirements":792,"responsibilities":793,"status":162,"expiryDate":18,"isGoogleIndexed":50,"summary":794},"faf24e21-3443-466d-9c60-877f97224190","Visualisation Engineer",[770,771,772,773,774,775,776,777,778,779,780,781,782,783,784],"Power BI Developer","Data Visualization Specialist","Business Intelligence Developer","BI Analyst","Tableau Developer","QlikView Developer","Looker Developer","Data Analyst (BI Focus)","Reporting Developer","Semantic Model Developer","DAX Developer","Azure BI Engineer","Databricks Visualization Engineer","Data Storyteller","Business Intelligence Engineer","visualisation-engineer-faf24e21-3443-466d-9c60-877f97224190","## Job Details\n**Employment Type:** Full time\n**Job Title:** Visualisation Engineer\n**Location:** Asda House\n**Contract Type:** Permanent\n**Hours Per Week:** 37.5\n**Salary:** Competitive salary plus benefits.\n**Category:** Data Science\n**Closing Date:** 15 September 2025\n\n## About the Role\nThis role requires on-site presence at Asda House in Leeds for at least three days per week. We’re really looking forward to having you around!\n\nWe’re looking for a Visualisation Engineer to join the Commercial & Supply domain in the Data Team in Asda Technology. If you enjoy turning data into clear, meaningful stories that help people make better decisions, this could be the perfect role for you!\n\nYou’ll be part of one of our Agile data squads, working closely with Product Managers, Data Engineers, Analysts, Architects and business users. Together, you’ll build reliable, scalable reporting solutions that support Asda’s strategic goals and help us make data more accessible and useful across the business.\n\n## What you’ll be doing\n- Designing and building Power BI reports that are both insightful and easy to use, leveraging the Microsoft Fabric service for distribution.\n- Developing and optimising semantic models to improve performance and user experience.\n- Working with cloud tools like Azure and Databricks to support data visualisation processes\n- Applying best practices in Power BI development, including DAX and visual design.\n- Collaborating with colleagues to understand their needs and bring data to life in meaningful ways.\n- Looking for ways to improve how we work, whether that’s as a team, through automation, self-service, or better design.\n- Keeping an eye on performance and helping to resolve any issues that arise.\n- Supporting data governance and quality standards, with guidance from senior team members.\n- Get involved in requirement gathering, up front analysis, proof of concepts and exploring benefits of the latest technologies\n- Staying curious and up to date with the latest in data visualisation and Power BI.\n\n## What you’ll bring\n- A positive attitude with a hunger to learn, work collaboratively and drive the success of data.\n- Experience transforming data, building measures and looking for innovative ways to communicate data in reporting.\n- A solid understanding of Power BI (or similar tools such as Tableau, qlikview, Looker etc.) and a passion for creating great user experiences.\n- Hands on experience utilising SQL to retrieve and manipulate data\n- A hunger to learn and grow with new tools, technologies, and ways of working.\n- A collaborative mindset and experience working in Agile teams.\n- Strong communication skills and a proactive, problem solving approach.\n- Experience with Azure Data Services and platforms like Databricks is preferred, but isn’t essential!\n\n## Why join us?\nAt Asda, we’re building a data-driven future and we’d love you to be part of it. You’ll join a supportive team where your ideas are valued, your growth is encouraged, and your work has real impact. Whether you’re refining a dashboard or helping shape our visualisation strategy, you’ll be making a difference every day.\n\nThis position is open to flexible working / job share / part time working.\n\nIf you have any questions about the role, then please email clare.tempest@asda.uk\n\n## Working Arrangements\nTo ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices.\n\nOver and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.\n\n## Benefits Package\nYou will also get an excellent benefits package including:\n- Discretionary company bonus\n- Company pension up to 7% matched\n- 15% colleague discount in store and online\n- Free access to wellbeing services such as Wagestream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas","https://asda.wd103.myworkdayjobs.com/asdajobs/job/Asda-House/Visualisation-Engineer_R-070914-1",{"id":125,"name":126,"urlSafeSlug":126,"logo":127},[790],{"city":312,"region":313,"country":314},"2025-09-03T00:00:00Z","Candidates should have experience transforming data, building measures, and finding innovative ways to communicate data in reports. A solid understanding of Power BI or similar tools like Tableau, QlikView, or Looker is required, along with hands-on experience using SQL to retrieve and manipulate data. A collaborative mindset, experience working in Agile teams, and strong communication and problem-solving skills are also necessary. Experience with Azure Data Services and platforms like Databricks is preferred.","The Visualisation Engineer will design and build insightful and user-friendly Power BI reports using the Microsoft Fabric service. They will develop and optimize semantic models, collaborate with colleagues to understand data needs and visualize data effectively, and apply best practices in Power BI development, including DAX and visual design. Responsibilities also include exploring new technologies, improving team workflows through automation and design, monitoring performance, resolving issues, and supporting data governance and quality standards.",{"employment":795,"compensation":797,"experience":798,"visaSponsorship":804,"location":805,"skills":806,"industries":817},{"type":796},{"id":166,"name":167,"description":18},{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":747},{"experienceLevels":799},[800,803],{"id":801,"name":802,"description":18},"d9dd41a2-3551-412f-981e-de2bc1e7bb34","Mid-level (3 to 4 years)",{"id":173,"name":174,"description":18},{"type":37},{"type":111},[807,808,809,810,811,812,813,757,814,815,816],"Power BI","Microsoft Fabric","DAX","Azure","Databricks","Data Visualisation","Semantic Models","Requirement Gathering","Data Governance","Data Quality",[818],{"id":190,"name":337},{"id":820,"title":821,"alternativeTitles":822,"slug":843,"jobPostId":820,"description":844,"isReformated":14,"applyUrl":845,"company":126,"companyOption":846,"locations":847,"listingDate":849,"listingSite":159,"isRemote":14,"requirements":850,"responsibilities":851,"status":162,"expiryDate":18,"isGoogleIndexed":50,"summary":852},"6249635f-099b-45cd-954b-2c151475edc4","Staff DevOps Engineer",[823,824,825,826,827,828,829,830,831,832,833,834,835,836,837,838,839,840,841,842],"Senior Staff DevOps Engineer","Principal DevOps Engineer","Lead DevOps Engineer","Staff Site Reliability Engineer","Senior Staff SRE","Principal Site Reliability Engineer","Staff Cloud Infrastructure Engineer","Senior Staff Cloud Engineer","Principal Cloud Architect","Staff Kubernetes Engineer","Senior Staff Kubernetes Specialist","Principal Kubernetes Architect","Staff Infrastructure Automation Engineer","Senior Staff Infrastructure Engineer","Principal Infrastructure Architect","Staff Platform Engineer","Senior Staff Platform Engineer","Principal Platform Engineer","Staff SRE Lead","Senior Staff SRE Lead","staff-devops-engineer-6249635f-099b-45cd-954b-2c151475edc4","## About Us\n\nAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.\n\nAda is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.\n\nEstablished in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\n\nAt Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\n\n## About the Role\n\nWe’re looking for a highly experienced and strategic Staff DevOps Engineer to join our Development Operations (DevOps) team. The DevOps team is responsible for building and maintaining the foundational infrastructure and tools that power Ada. At the Staff level, you will not only deliver excellent technical solutions but also shape the future of our infrastructure strategy, raise the bar for engineering quality, and multiply the impact of our engineering organization.\n\nYou will act as a trusted technical leader, setting direction on architecture, reliability, scalability, and developer experience. Your role extends beyond execution: you will partner across teams and functions, ensure technical alignment, and coach other engineers to grow Ada’s long-term operational excellence.\n\n## About You\n\n* **Experience:**\n * 8+ years of experience in DevOps, Site Reliability Engineering (SRE), or platform teams, with at least 2+ years operating at a Staff/Principal or equivalent senior technical leadership level.\n * Recognized expertise in building and scaling cloud infrastructure (AWS/Azure/GCP), with proven experience designing multi-region, highly available systems.\n * Deep technical knowledge of Kubernetes and container orchestration at scale (100s/1000s of nodes), including performance tuning, cost optimization, and failure mode analysis.\n * Strong experience managing and scaling data infrastructure (e.g., MongoDB, PostgreSQL, Redis), with a focus on horizontal scaling, sharding, and performance optimization.\n * Strong background in Infrastructure as Code (eg, Terraform) and GitOps tooling (eg, ArgoCD).\n * Proficiency in Python, Bash, or equivalent scripting languages for automation.\n * Experience creating and supporting cloud-based systems at scale (AWS/Azure/GCP), with a strong emphasis on Infrastructure as Code (IaC).\n * Experience with MongoDB and horizontally scaling data stores (i.e. sharding).\n * Experience leading incident response, root cause analysis, and systemic reliability improvements.\n * A track record of technical leadership: driving cross-team initiatives, mentoring engineers, and shaping long-term infrastructure strategy.\n* **Skills:**\n * Excellent communication skills to translate technical complexity into business impact and influence cross-functional stakeholders.\n\n## Nice to Have\n\n* Experience with multi-cloud architecture and hybrid deployments.\n* Familiarity with support tooling (PagerDuty, Datadog, Loft, Doppler) at organizational scale.\n\n## Responsibilities\n\n### Core Engineering Contributions\n\n* Architect, build, and support scalable and highly reliable software systems that power Ada’s platform growth.","https://job-boards.greenhouse.io/ada18/jobs/4854867007",{"id":125,"name":126,"urlSafeSlug":126,"logo":127},[848],{"city":18,"region":18,"country":24},"2025-09-04T07:17:59.037Z","Candidates should possess 8+ years of experience in DevOps, SRE, or platform teams, with at least 2 years in a Staff/Principal technical leadership role. Expertise is required in building and scaling cloud infrastructure (AWS/Azure/GCP), designing multi-region, highly available systems, and managing Kubernetes at scale. Strong experience with data infrastructure like MongoDB, PostgreSQL, and Redis, including horizontal scaling and sharding, is essential. Proficiency in Infrastructure as Code (Terraform), GitOps tooling (ArgoCD), and scripting languages (Python, Bash) is necessary. Experience with cloud-based systems, MongoDB, incident response, and technical leadership, including mentoring and strategy, is also required. Excellent communication skills are needed to influence stakeholders.","The Staff DevOps Engineer will architect, build, and support scalable and highly reliable software systems that power Ada's platform growth. They will also shape the future of infrastructure strategy, raise engineering quality standards, and multiply the impact of the engineering organization. This role involves acting as a technical leader, setting direction on architecture, reliability, scalability, and developer experience, partnering across teams, ensuring technical alignment, and coaching other engineers to enhance operational excellence.",{"employment":853,"compensation":855,"experience":856,"visaSponsorship":859,"location":860,"skills":861,"industries":878},{"type":854},{"id":166,"name":167,"description":18},{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":18},{"experienceLevels":857},[858],{"id":701,"name":702,"description":18},{"type":37},{"type":37},[862,863,864,865,226,282,866,867,868,869,870,871,872,873,874,875,876,877],"DevOps","Infrastructure","Scalability","Reliability","Automation","Cloud Computing","CI/CD","Containerization","Orchestration","Monitoring","Security","Scripting","Troubleshooting","Technical Leadership","Architecture","Strategy",[879,880,881],{"id":190,"name":226},{"id":190,"name":282},{"id":190,"name":666},["Reactive",883],{"$ssite-config":884},{"env":885,"name":886,"url":887},"production","nuxt-app","https://jobo.world",["Set"],["ShallowReactive",890],{"company-Ada":-1,"company-jobs-7d8aece0-b447-440c-9be7-ba042f37a1e1-carousel":-1},"/company/Ada",{}]