\u003Cu>\u003Cb>Job Title\u003C/b>\u003C/u>\u003C/h3>Associate Software Engineer\u003Ch3>\u003Cbr />\u003Cu>\u003Cb>Location\u003C/b>\u003C/u>\u003C/h3>Asda House\u003Ch3>\u003Cbr />\u003Cu>\u003Cb>Employment Type\u003C/b>\u003C/u>\u003C/h3>Full time\u003Ch3>\u003Cbr />\u003Cu>\u003Cb>Contract Type\u003C/b>\u003C/u>\u003C/h3>Permanent\u003Ch3>\u003Cbr />\u003Cu>\u003Cb>Hours Per Week\u003C/b>\u003C/u>\u003C/h3>37.5\u003Ch3>\u003Cbr />\u003Cu>\u003Cb>Salary\u003C/b>\u003C/u>\u003C/h3>\u003Cp style=\"text-align:left\">Competitive salary plus benefits.\u003C/p>\u003Ch3>\u003Cbr />\u003Cu>\u003Cb>Category\u003C/b>\u003C/u>\u003C/h3>Infrastructure\u003Ch3>\u003Cbr />\u003Cu>\u003Cb>Closing Date\u003C/b>\u003C/u>\u003C/h3>22 June 2025\u003Cp style=\"text-align:inherit\">\u003Cbr /> \u003C/p>\u003Cdiv>\u003Cdiv>\u003Cp>\u003Cb>\u003Cspan>Engineering\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Excellence – \u003C/span>\u003Cspan>Associate \u003C/span>\u003Cspan>Software \u003C/span>\u003Cspan>Engineer\u003C/span>\u003Cspan> (\u003C/span>\u003Cspan>Jira/Confluence\u003C/span>\u003Cspan>)\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003Cdiv>\u003Cp>\u003Cb>\u003Cspan>“Everything about Asda”\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan>We are a values-led organisation. As such we encourage everyone to be open and honest. We work creatively and collaboratively, valuing everyone’s input.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan>Our collaborative culture, the size of our business and our belief in the empowerment of the individual means opportunities at Asda are abundant.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan>We conduct £300m worth of transactions every week. Our website handles over 2 million transactions a month. We have more than 145,000 dedicated Asda colleagues ensuring that our customers are at the heart of everything we do.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003C/p>\u003Cp>\u003Cb>\u003Cspan>“Everything you’ll love”\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cb>\u003Cspan>Starting 25 days annual leave per year plus 8 bank holidays\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> – Making sure you take time for yourself and switch off\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cb>\u003Cspan>4 weekly pay\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> – which means you get an extra payday a year\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cb>\u003Cspan>Digital GP and Wellbeing sessions\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> – Asda genuinely cares so we create a culture where our people can perform at their best, the physical health and mental wellbeing of all our people is \u003C/span>\u003Cspan>very important\u003C/span>\u003Cspan> to us\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cb>\u003Cspan>Discount off your shopping at Asda and George\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> - with extra discounts running throughout the year – really makes a difference, saving the colleagues an average of £700 a year\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cb>\u003Cspan>Career development and apprenticeship and graduate schemes\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> - we want our colleagues to excel and grow with our business. (Link to \u003C/span>\u003Cspan>grad\u003C/span>\u003Cspan> scheme on Asda page)\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cul>\u003Cli>\u003Cp>\u003Cb>\u003Cspan>Free city centre parking\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> – you can also use it outside working hours\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan>Plus, much more!\u003C/span>\u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003C/div>\u003C/div>\u003Cdiv>\u003Cp>\u003Cb>What You'll Love\u003C/b>\u003C/p>\u003Cp>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan>We’re\u003C/span>\u003Cspan> looking \u003C/span>\u003Cspan>for\u003C/span>\u003Cspan> an\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>Associate \u003C/span>\u003Cspan>Software \u003C/span>\u003Cspan>Enginee\u003C/span>\u003Cspan>r \u003C/span>\u003Cspan>with \u003C/span>\u003Cspan>strong analytical skills \u003C/span>\u003Cspan>and \u003C/span>\u003Cspan>a\u003C/span>\u003Cspan> keen desire to learn \u003C/span>\u003Cspan>wh\u003C/span>\u003Cspan>ile\u003C/span>\u003Cspan> develop\u003C/span>\u003Cspan>ing\u003C/span>\u003Cspan>,\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>implement\u003C/span>\u003Cspan>ing\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and\u003C/span>\u003Cspan> supporting \u003C/span>\u003Cspan>Jira & Confluence\u003C/span>\u003Cspan>, software solutions\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>and software renewals \u003C/span>\u003Cspan>as\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>part of \u003C/span>\u003Cspan>our Engineering Excellence team\u003C/span>\u003Cspan>.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cb>\u003Cspan>Our Mission:\u003C/span>\u003C/b>\u003Cspan>\u003Cspan> \u003C/span>\u003C/span>\u003Ci>\u003Cspan>Increase efficiency and agility across engineering teams enabling them to mobilise quickly and deliver quality, secure, right first-time features for our customers at reduced costs.\u003C/span>\u003C/i>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Ci>\u003Cspan>Enable operations teams to pro-actively \u003C/span>\u003Cspan>monitor\u003C/span>\u003Cspan> and quickly report across critical systems.\u003C/span>\u003C/i>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan>A\u003C/span>\u003Cspan>n Associate\u003C/span>\u003Cspan> Software\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>E\u003C/span>\u003Cspan>ngineer \u003C/span>\u003Cspan>reports into the Engineering Manager \u003C/span>\u003Cspan>and contributes\u003C/span>\u003Cspan> to the \u003C/span>\u003Cspan>delivery of our mission \u003C/span>\u003Cspan>through\u003C/span>\u003Cspan> a combination of design, \u003C/span>\u003Cspan>build\u003C/span>\u003Cspan> &\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>implement\u003C/span>\u003Cspan>ation\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>activity\u003C/span>\u003Cspan> together with \u003C/span>\u003Cspan>working \u003C/span>\u003Cspan>alongside\u003C/span>\u003Cspan> multiple engineering teams \u003C/span>\u003Cspan>across\u003C/span>\u003Cspan> the department\u003C/span>\u003Cspan>, supporting them\u003C/span>\u003Cspan> to\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>adopt\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>new\u003C/span>\u003Cspan> ways of working\u003C/span>\u003Cspan>.\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>The role wil\u003C/span>\u003Cspan>l involve strong collaboration with others\u003C/span>\u003Cspan> -\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>be it\u003C/span>\u003Cspan> \u003C/span>\u003Cspan>learning from examples of existing great engineering work\u003C/span>\u003Cspan>,\u003C/span>\u003Cspan> co\u003C/span>\u003Cspan>llaborating \u003C/span>\u003Cspan>with others to \u003C/span>\u003Cspan>create it\u003C/span>\u003Cspan> or\u003C/span>\u003Cspan> mentoring engineers to use it.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan>This role will initially focus \u003C/span>\u003Cspan>almost exclusively\u003C/span>\u003Cspan> on \u003C/span>\u003Cspan>Jira, Confluence, Jira Service Management\u003C/span>\u003Cspan> ways of working, development, \u003C/span>\u003Cspan>configuration\u003C/span>\u003Cspan> and support, and over time evolve to include \u003C/span>\u003Cspan>the \u003C/span>\u003Cspan>wider goals of the team.\u003C/span>\u003C/span>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cb>Your Role\u003C/b>\u003C/p>\u003Cp>Jira, Confluence, Jira Service Management \u003C/p>\u003Cul>\u003Cli>Administer technical solutions, projects & spaces created by Jira, Confluence and their associated plugins \u003C/li>\u003Cli>Support upgrades to the Atlassian toolset \u003C/li>\u003Cli>Support User access / JML processes \u003C/li>\u003Cli>Contribute to the development of key system-wide customisations \u003C/li>\u003Cli>Train and guide various levels of users within the business \u003C/li>\u003Cli>Provide technical support to end users to help address system queries & issues \u003C/li>\u003Cli>Maintain documentation to aid in queries\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>General\u003C/p>\u003Cul>\u003Cli>Contribute to Licence management of Atlassian and other software \u003C/li>\u003Cli>Work under guidance of Software Engineers to understand problems, analyse requirements & deliver solutions that enhance engineering productivity \u003C/li>\u003Cli>Write code for low latency, highly available and scalable solutions \u003C/li>\u003Cli>Contribute to delivering initiatives to improve system observability, incident response processes and operational efficiency \u003C/li>\u003Cli>Continually update technical knowledge and skills using internal training as well taking time to self-develop utilising external sources \u003C/li>\u003Cli>Champion a culture of continuous learning, experimentation and innovation within the department \u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cb>What You’ll Need\u003C/b>\u003C/p>\u003Cp>\u003C/p>\u003Cul>\u003Cli>Hands-on experience in Jira / Confluence Administration (Project setup including Customisation) \u003C/li>\u003Cli>Familiarity with Jira scripting languages (JQL, Groovy) and Jira APIs \u003C/li>\u003Cli>You will be familiar with at least one of the technologies used in Asda’s wider technology landscape React native/JS, JAVA, C#, .NET, Azure SQL \u003C/li>\u003Cli>Have experience / knowledge within a modern software engineering role including use of automation and the CICD toolchain \u003C/li>\u003Cli>Have experience working to an Agile methodology (e.g. XP, Kanban, Scrum, SAFe) \u003C/li>\u003Cli>\u003Cb>Knowledge of monitoring and alerting tools: \u003C/b>Knowledge of tools like New Relic or Azure Monitor and Azure App Insights \u003C/li>\u003Cli>\u003Cb>Cloud platform knowledge:\u003C/b> Experience with container, serverless and other cloud technologies \u003C/li>\u003Cli>\u003Cb>Infrastructure as Code (IaC):\u003C/b> Knowledge of tools such as Terraform or CloudFormation for managing and provisioning infrastructure \u003C/li>\u003Cli>Pro-active, enthusiastic, conscientious, detail-oriented and able to work well under general guidance \u003C/li>\u003Cli>Highly resilient, employing a relentless can-do attitude in the face of adversity \u003C/li>\u003Cli>Strong analytical, problem solving, and troubleshooting skills \u003C/li>\u003Cli>Able to discuss technical information with both technical and non-technical colleagues \u003C/li>\u003Cli>Able to identify and manage risks through to resolution \u003C/li>\u003Cli>Excellent communication and collaboration skills \u003C/li>\u003Cli>Atlassian Certifications would be an advantage \u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cul>\u003Cli>Access to professional development resources and training is provided \u003C/li>\u003Cli>We have active colleague teams, such as our Women in Digital & Tech team, that support women and other underrepresented groups in tech. We’re committed to building a diverse and inclusive team and encourage applications from all backgrounds. \u003C/li>\u003C/ul>\u003Cul>\u003Cli>If flexible working is important to you, then look no further! At Asda, we are proud of our culture and our commitment to flexible working. This role is Leeds based in Asda House with the flexibility to work from home several days a week depending on workload. \u003C/li>\u003C/ul>\u003C/div>\u003C/div>\u003Cdiv>\u003Cdiv>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003C/div>\u003Cdiv>\u003Cp>\u003Cspan>\u003Cspan>If you have any questions, then please email \u003C/span>\u003C/span>\u003Ca href=\"mailto:edward.simpson@asda.uk\" target=\"_blank\">\u003Cu>\u003Cspan>\u003Cspan>edward.simpson@asda.uk\u003C/span>\u003C/span>\u003C/u>\u003C/a>\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003C/p>\u003C/div>\u003C/div>\u003Cp style=\"text-align:left\">\u003Cb>Everything you'll love\u003C/b>\u003C/p>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices.Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.\u003C/p>\u003Cp style=\"text-align:left\">You will also get an excellent benefits package including:\u003C/p>\u003Cul>\u003Cli>Discretionary company bonus\u003C/li>\u003Cli>Company pension up to 7% matched\u003C/li>\u003Cli>15% colleague discount in store and online\u003C/li>\u003Cli>Free access to wellbeing services such as Wagestream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.\u003C/li>\u003Cli>Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated\u003C/li>\u003Cli>Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.\u003C/li>\u003C/ul>\u003Cp style=\"text-align:inherit\">\u003C/p>\u003Cp style=\"text-align:left\">We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves\u003C/p>","https://asda.wd103.myworkdayjobs.com/asdajobs/job/Asda-House/Associate-Software-Engineer_R-061571",{"id":125,"name":126,"urlSafeSlug":126,"logo":127},[506],{"city":507,"region":508,"country":509},"Manchester","England","United Kingdom","2025-06-09T00:00:00Z",28,"The Associate Software Engineer should possess strong analytical skills and a keen desire to learn, along with experience developing, implementing, and supporting Jira and Confluence software solutions. Experience with software renewals is also required.","This role involves administering technical solutions and projects within Jira, Confluence, and Jira Service Management, supporting upgrades to the Atlassian toolset, providing user access and JML processes, contributing to the development of customisations, training and guiding users, providing technical support, maintaining documentation, contributing to license management, working under guidance to understand problems and deliver solutions, writing code for scalable solutions, and contributing to initiatives to improve system observability and operational efficiency.",{"employment":515,"compensation":517,"experience":519,"visaSponsorship":522,"location":523,"skills":524,"industries":530},{"type":516},{"id":166,"name":167,"description":18},{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":518},"Competitive salary plus benefits",{"experienceLevels":520},[521],{"id":467,"name":468,"description":18},{"type":37},{"type":11},[525,526,527,528,529],"Jira","Confluence","Software Development","Analytical Skills","Support and Implementation",[531,533,535],{"id":190,"name":532},"Retail",{"id":190,"name":534},"E-commerce",{"id":190,"name":536},"Information Technology",{"id":538,"title":539,"alternativeTitles":540,"slug":551,"jobPostId":538,"description":552,"isReformated":14,"applyUrl":553,"company":126,"companyOption":554,"locations":555,"listingDate":557,"listingSite":159,"isRemote":14,"requirements":558,"responsibilities":559,"status":162,"expiryDate":18,"isGoogleIndexed":50,"summary":560},"9a9a09a8-34cc-47e3-835c-8df00c7b3762","Senior Product Marketing Manager",[541,542,543,544,545,546,547,548,549,550],"Senior Product Marketing Manager AI","Senior AI Product Marketing Lead","Enterprise AI SaaS Product Marketer","Senior Contact Center AI Marketing Manager","CX AI Product Marketing Senior Specialist","Senior Product Marketing Manager CCaaS","AI Customer Service Solutions Marketing Manager","Senior B2B SaaS Product Marketing Manager AI","Head of Product Marketing AI Solutions","Senior Marketing Manager AI Customer Experience","senior-product-marketing-manager-9a9a09a8-34cc-47e3-835c-8df00c7b3762","# Senior Product Marketing Manager\n\n## Position Overview\n\nAs a Senior Product Marketing Manager at Ada, you’ll play a pivotal role in shaping how our AI-powered customer service solutions are positioned and adopted across enterprise organizations. You’ll drive go-to-market success by developing differentiated messaging, launching new capabilities, and enabling our customer-facing teams. With a strong understanding of the AI technology landscape, CCaaS (Contact Center as a Service), and CX, you’ll help ensure Ada’s offerings are aligned with the evolving needs of modern customer service organizations.\n\n## About You\n\n* **Experience:** 7+ years of B2B SaaS product marketing experience within the enterprise segment, ideally in domains such as AI applications, CCaaS, CX, or contact center technology.\n* **Cross-functional Collaboration:** Proven track record working across cross-functional workstreams including product management, marketing, customer success, and revenue teams.\n* **Product Launch Expertise:** Experience bringing technical or AI-driven products to market and enabling internal teams with clear, compelling messaging and tools.\n* **Mindset:** Strong customer-centric, data-driven mindset with exceptional verbal and written communication skills.\n* **Communication Skills:** A compelling storyteller with a strategic, analytical approach and the ability to confidently present at conferences, webinars, and customer meetings.\n* **Organization:** Highly organized with the ability to prioritize multiple concurrent projects, all while maintaining a high bar for quality and execution.\n\n## Responsibilities\n\n* **Product Positioning and Messaging:** Craft compelling, differentiated messaging and positioning that resonates across verticals and personas. Ground your narratives in market research, competitive analysis, and customer insights, and ensure they are consistently reflected in sales tools, campaigns, and web content.\n* **Successful Launches:** Lead cross-functional go-to-market efforts for product launches, driving launch execution and post-launch adoption metrics. Partner closely with product, sales, brand, and marketing teams to define and deliver campaigns that accelerate product adoption.\n* **Resonant Storytelling:** Ensure every campaign, launch, and GTM initiative reflects a deep understanding of the customer service audience, continuously informed by market research, win/loss analysis, and customer interviews.\n* **Sales Enablement:** Empower sales and CX teams with tailored collateral (e.g., battlecards, customer case studies, data sheets, pitch decks, and competitive briefs), equipping them to confidently position Ada’s AI capabilities against traditional and emerging players.\n* **Customer Advocacy:** Cultivate relationships with customers.\n\n## About Us\n\nAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.\n\nAda is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.\n\nEstablished in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\n\nAt Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\n\nLearn more at www.ada.cx.\n\n---\n\n**Salary:** [Not Specified]\n**Location Type:** [Not Specified]\n**Employment Type:** [Not Specified]","https://job-boards.greenhouse.io/ada18/jobs/4776711007",{"id":125,"name":126,"urlSafeSlug":126,"logo":127},[556],{"city":18,"region":18,"country":24},"2025-07-01T08:02:39.23Z","The ideal candidate should possess 7+ years of B2B SaaS product marketing experience within the enterprise segment, particularly in AI applications, CCaaS, CX, or contact center technology, with a proven track record of working across cross-functional teams including product management, marketing, customer success, and revenue. Strong customer-centric and data-driven skills, along with exceptional verbal and written communication abilities, are also required.","As a Senior Product Marketing Manager, you will be responsible for crafting compelling, differentiated messaging and positioning for Ada’s AI-powered customer service solutions, driving go-to-market success through launch execution and post-launch adoption metrics, and empowering sales and CX teams with tailored collateral to confidently position Ada’s AI capabilities. You will also be expected to lead cross-functional efforts, conduct market research, analyze competitive landscapes, and cultivate customer relationships, all while ensuring alignment with the evolving needs of modern customer service organizations.",{"employment":561,"compensation":563,"experience":564,"visaSponsorship":567,"location":568,"skills":569,"industries":576},{"type":562},{"id":166,"name":167,"description":18},{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":18},{"experienceLevels":565},[566],{"id":173,"name":174,"description":18},{"type":37},{"type":11},[230,237,570,571,572,573,574,575],"Go-to-Market Strategy","Messaging Development","Product Launch","Customer Enablement","CCaaS","CX",[577,578,579],{"id":190,"name":237},{"id":190,"name":480},{"id":190,"name":580},"Software & SaaS",{"id":582,"title":583,"alternativeTitles":584,"slug":600,"jobPostId":582,"description":601,"isReformated":14,"applyUrl":602,"company":126,"companyOption":603,"locations":604,"listingDate":606,"listingSite":159,"isRemote":14,"requirements":607,"responsibilities":608,"status":162,"expiryDate":18,"isGoogleIndexed":50,"summary":609},"974a0c24-8717-4c42-9fbb-502e70291a7d","Technical Product Marketing Manager",[585,586,587,588,589,590,591,592,593,594,595,596,597,598,599],"SaaS Product Marketing Manager","B2B Technical Marketing Manager","AI Product Marketing Specialist","Customer Service Tech Marketing Lead","Developer Advocate","Product Evangelist","Sales Engineer","Competitive Intelligence Manager","Technical Messaging Specialist","Value Proposition Developer","Product Demo Specialist","Go-to-Market Strategist","SaaS Competitive Analyst","Technical Content Marketer","B2B SaaS Product Evangelist","technical-product-marketing-manager-974a0c24-8717-4c42-9fbb-502e70291a7d","# Technical Product Marketing Manager\n\n## About Us\n\nAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.\n\nAda is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.\n\nEstablished in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\n\nAt Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\n\nLearn more at www.ada.cx.\n\n## Position Overview\n\nWe’re looking for a strategic and analytical Technical Product Marketing Manager to join Ada’s growing marketing team. In this role, you’ll be the go-to expert on both our technical value proposition and competitive landscape. You’ll shape how we position our platform for technical buyers and decision-makers, while also driving Ada’s competitive intelligence function to help us maintain our position as the leading AI customer service platform.\n\nThis is a high-impact role at the intersection of product, sales, and marketing—ideal for someone who can speak the language of developers and decision-makers, while turning competitive signals into actionable go-to-market (GTM) strategies.\n\n## About You\n\n* **Experience:** 5+ years of experience in product marketing, competitive intelligence, technical marketing, developer advocate, product evangelist, or sales engineering within a B2B SaaS environment.\n* **Technical Acumen:** Strong technical acumen; comfortable interpreting technical documentation, demo products, and extract technical differentiators to identify opportunities for Ada.\n* **Competitive Intelligence:** Demonstrated success in building and scaling competitive intelligence programs and resources that influence enterprise GTM strategies.\n* **Analytical Skills:** Strong analytical and research skills with the ability to synthesize complex information into clear, concise insights.\n* **Soft Skills:** Collaborative, curious, and self-driven—able to manage competing priorities in a fast-paced environment.\n* **Industry Knowledge:** Knowledge of AI and customer service technologies is a strong plus.\n\n## Responsibilities & Outcomes\n\n* **Go-to-Market & Positioning:** Lead technical positioning and messaging for Ada’s platform emphasizing product differentiators to technical audiences and executive buyers. Translate product features into compelling, customer-centric value propositions.\n* **Demonstrate Product Value:** Create compelling demos that highlight product capabilities and use cases for various industry verticals.\n* **Lead Competitive Intelligence:** Develop and manage a robust competitive intelligence program, including tracking industry trends, monitoring competitor activities, and analyzing market dynamics. Deliver quarterly competitive landscape reports with actionable insights.\n* **Build & Maintain Battlecards:** Create and continuously update competitive battlecards, positioning guides, and objection-handling resources, ensuring 80%+ adoption rate among sales teams and regular updates every quarter.\n* **Strategic Insights:** Deliver actionable insights and recommendations based on competitive analysis to inform go-to-market strategies, product roadmaps, and sales enablement.\n\n## Salary\n\n* *Information not provided.*\n\n## Location Type\n\n* *Information not provided.*\n\n## Employment Type\n\n* *Information not provided.*","https://job-boards.greenhouse.io/ada18/jobs/4777131007",{"id":125,"name":126,"urlSafeSlug":126,"logo":127},[605],{"city":18,"region":18,"country":24},"2025-07-01T08:02:39.98Z","Candidates should have 5+ years of experience in product marketing, competitive intelligence, technical marketing, developer advocate, product evangelist, or sales engineering within a B2B SaaS environment, along with strong technical acumen to interpret technical documentation and demonstrate success in building and scaling competitive intelligence programs. A strong analytical and research skillset is also required, as is knowledge of AI and customer service technologies as a plus.","The Technical Product Marketing Manager will lead technical positioning and messaging for Ada’s platform emphasizing product differentiators to technical audiences and executive buyers, translate product features into compelling value propositions, create compelling demos highlighting product capabilities, develop and manage a robust competitive intelligence program, deliver quarterly competitive landscape reports, and build and maintain battlecards, positioning guides, and objection-handling resources for sales teams, along with delivering actionable insights and recommendations based on competitive analysis to inform go-to-market strategies and product roadmaps.",{"employment":610,"compensation":612,"experience":613,"visaSponsorship":616,"location":617,"skills":618,"industries":624},{"type":611},{"id":166,"name":167,"description":18},{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":18},{"experienceLevels":614},[615],{"id":318,"name":319,"description":18},{"type":37},{"type":11},[619,620,621,622,623,528],"Technical Product Marketing","Competitive Intelligence","Product Positioning","Market Analysis","Strategic Planning",[625],{"id":190,"name":430},{"id":627,"title":628,"alternativeTitles":629,"slug":640,"jobPostId":627,"description":641,"isReformated":14,"applyUrl":642,"company":126,"companyOption":643,"locations":644,"listingDate":646,"listingSite":159,"isRemote":14,"requirements":647,"responsibilities":648,"status":162,"expiryDate":18,"isGoogleIndexed":50,"summary":649},"d979cdb0-3de0-464f-b70e-0ba1e27b5ab8","Principal Product Manager, Extensibility",[630,631,632,633,634,635,636,637,638,639],"Senior Product Manager, API Strategy","Lead Product Manager, Developer Platform","Product Lead, Integration Ecosystem","Principal PM, SDK and API Development","Head of Product, Extensibility Solutions","Senior Product Manager, Platform APIs","Product Manager, Developer Experience (DX)","Lead Product Manager, Partner Integrations","Principal Product Manager, API & SDK","Product Manager, Greenfield Platform","principal-product-manager-extensibility-d979cdb0-3de0-464f-b70e-0ba1e27b5ab8","# Senior Product Manager, Extensibility\n\n## Position Overview\n\nAda is seeking a driven Senior Product Manager to lead the evolution of our extensibility platform. This is a highly visible, high-impact role where you will shape the strategy and roadmap for APIs, webhooks, and SDKs. You will accelerate developer productivity, collaborate across teams and with external partners, and drive the adoption of our Integration Framework.\n\n## About Ada\n\nAda is an AI customer service company dedicated to making customer service extraordinary. We empower enterprise companies to deliver exceptional customer experiences through our AI agent management technology. Ada's platform automates 83% of customer conversations, freeing up human resources and allowing customers to focus on what matters most.\n\nFounded in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands such as Square, YETI, Canva, and Monday.com. We have secured over $250M in funding from top-tier investors and are pioneers in AI for customer service. At Ada, we believe in personal growth as a reflection of company growth, and our values are centered on progress and continuous improvement.\n\nLearn more at www.ada.cx.\n\n## Who we are looking for\n\nWe are looking for a Senior Product Manager who thrives in complex, fast-moving environments. You are a problem-solver who embraces challenges, acts decisively, and relentlessly pursues results. You are naturally curious, digging deep to understand the root cause of issues. Your decisions are informed by data, intuition, and customer insights, ensuring that all products are intentional, high-quality, and well-integrated. You prioritize high-impact initiatives and architect strategies for future growth.\n\n## Responsibilities\n\n* **Lead Extensibility Platform Evolution:** Define the strategy and roadmap for APIs, webhooks, and SDKs to enable tailored integrations.\n* **Accelerate Developer Productivity:** Enhance documentation and tooling, providing clear specifications and examples for developers and AI coding agents.\n* **Collaborate and Innovate:** Work with internal teams and external partners to identify new extensibility needs, validate integration patterns, and deliver product improvements for diverse enterprise environments.\n* **Expand Integration Pathways:** Open new integration avenues into and out of Ada, focusing on high-value use cases and platform flexibility.\n* **Streamline Integration Adoption:** Grow and simplify the adoption of the Integration Framework for internal teams and third-party developers.\n* **Drive Ecosystem Growth:** Monitor API usage and ecosystem expansion, improve performance, and partner with go-to-market teams to deliver extensibility-driven value.\n\n## Requirements\n\n* **Product Leadership:** Minimum of 5 years of experience in product development (engineering, design, or product management).\n* **Product Management Experience:** At least 2 years in a product management role, with a track record of driving products from concept to launch.\n* **Greenfield Experience:** Proven ability to thrive in ambiguous environments, utilizing creativity, experimentation, and rapid iteration.\n\n## Application Instructions\n\n* [Details to be provided by the hiring team]\n\n## Company Information\n\n* **Company:** Ada\n* **Industry:** AI Customer Service\n* **Location Type:** [Information not provided]\n* **Employment Type:** [Information not provided]\n* **Salary:** [Information not provided]","https://job-boards.greenhouse.io/ada18/jobs/4779558007",{"id":125,"name":126,"urlSafeSlug":126,"logo":127},[645],{"city":18,"region":18,"country":24},"2025-07-03T09:01:29.483Z","Candidates should have at least 5 years of experience in product development, including 2+ years in a product management role, driving products from concept to launch. A builder's mindset in a greenfield space is essential, along with the ability to thrive in ambiguity and use creativity, experimentation, and rapid iteration.","The Principal Product Manager will lead the evolution of Ada’s extensibility platform, defining the strategy and roadmap for APIs, webhooks, and SDKs. Responsibilities include accelerating developer productivity with best-in-class documentation and tooling, collaborating across teams to identify new extensibility needs, and opening new integration pathways into and out of Ada. The role also involves growing and streamlining adoption of the Integration Framework and driving API usage and ecosystem expansion by tracking adoption, improving performance, and partnering with go-to-market teams.",{"employment":650,"compensation":652,"experience":653,"visaSponsorship":656,"location":657,"skills":658,"industries":664},{"type":651},{"id":166,"name":167,"description":18},{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":18},{"experienceLevels":654},[655],{"id":173,"name":174,"description":18},{"type":37},{"type":11},[275,274,237,659,660,661,662,663],"Product Strategy","Market Launch","Ideation","Problem Solving","Decision Making",[665,666,667],{"id":190,"name":274},{"id":190,"name":237},{"id":190,"name":334},{"id":669,"title":670,"alternativeTitles":671,"slug":687,"jobPostId":669,"description":688,"isReformated":14,"applyUrl":689,"company":126,"companyOption":690,"locations":691,"listingDate":693,"listingSite":159,"isRemote":14,"requirements":694,"responsibilities":695,"status":162,"expiryDate":18,"isGoogleIndexed":50,"summary":696},"32d3e0f2-0c37-4960-aa99-d5508893dd4b","Senior Performance Marketing Manager",[672,673,674,675,676,677,678,679,680,681,682,683,684,685,686],"Enterprise SaaS Performance Marketing Lead","Senior Digital Marketing Manager (SaaS)","Head of Performance Marketing (Enterprise Software)","Senior Paid Media Manager (SaaS)","Director of Performance Marketing (SaaS)","Senior Growth Marketing Manager (SaaS)","Enterprise SaaS Paid Acquisition Manager","Senior Digital Advertising Manager (SaaS)","Performance Marketing Director (Enterprise SaaS)","Senior Demand Generation Manager (SaaS)","Head of Paid Media (Enterprise SaaS)","Senior Digital Marketing Strategist (SaaS)","Enterprise SaaS Growth Lead","Senior Performance Marketing Specialist (SaaS)","Digital Marketing Manager, Enterprise SaaS","senior-performance-marketing-manager-32d3e0f2-0c37-4960-aa99-d5508893dd4b","# Senior Performance Marketing Manager\n\n## Position Overview\n\nAda is seeking an innovative, revenue-focused Senior Performance Marketing Manager to join our Marketing Growth team. In this pivotal role, you will own our performance marketing program, driving Enterprise pipeline volume through high-impact paid media campaigns across channels. Through close collaboration with the Sales team, you will launch ABM campaigns, thoughtfully nurturing leads at each touchpoint in the customer journey from first touch to close-won. Your strategic mindset and never-ending curiosity will fuel our conversion rate optimization roadmap, helping Ada reach new levels of growth and efficiency.\n\n## About You\n\n* **Experience:** 6+ years of proven experience in performance marketing within Enterprise SaaS.\n* **Budget Management:** Proven success managing multi-million dollar media budgets.\n* **Platform Proficiency:** Expert-level proficiency with key ad platforms (Google Ads, LinkedIn, Meta) and other marketing tools (Google Analytics, Salesforce, Hubspot, VWO, SEMRush).\n* **CRO Expertise:** Demonstrated success building and managing a conversion rate optimization program with measurable impact on performance.\n* **AI-Led Mindset:** Experience using ChatGPT, Zapier, and other AI tools to embed efficiency into everything you do.\n* **Skills:** Exceptional analytical, problem-solving, and communication skills.\n* **Results-Oriented:** Revenue focused, with a track record of successful marketing campaigns driving measurable pipeline success.\n* **Organizational Skills:** Highly organized, detail-oriented, and comfortable operating in fast-paced, agile environments.\n\n## Responsibilities / Outcomes\n\n* Lead and scale high-performing paid media campaigns across search, social, and other emerging digital channels to drive efficient pipeline generation with Enterprise leads.\n* Own and execute a robust Conversion Rate Optimization (CRO) roadmap, continuously improving landing pages, messaging, and creative assets to maximize conversion.\n* Successfully implement and scale targeted Account-Based Marketing (ABM) campaigns, boosting enterprise account lead volume and engagement.\n* Manage campaign tracking, reporting, and forecasting methodologies to ensure data-driven decisions and actionable insights.\n* Improve inbound ROI through strategic budget management, reducing cost per opportunity, improving pipeline value, and achieving efficient customer acquisition cost (CAC).\n* Drive continual performance improvement by proactively identifying opportunities based on industry trends, competitor analysis, and best practices.\n\n## Compensation\n\n* **Salary Range:** $90,000 - $118,000 CAD OTE (On-Target Earnings). Actual pay will be determined by factors such as past experience and qualifications.\n\n## About Us\n\nAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love – instant, proactive, personalized, and effortless.\n\nAda is an AI transformation platform and partner – combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations – and counting – are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.\n\nEstablished in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\n\nAt Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\n\nLearn more at www.ada.cx.\n\n## Employment Type:\n\n* [Employment Type not specified]\n\n## Location Type:\n\n* [Location Type not specified]","https://job-boards.greenhouse.io/ada18/jobs/4783823007",{"id":125,"name":126,"urlSafeSlug":126,"logo":127},[692],{"city":18,"region":18,"country":24},"2025-07-10T08:02:25.899Z","Candidates should have over 6 years of experience in performance marketing within Enterprise SaaS, with proven success managing multi-million dollar media budgets. Expertise in Google Ads, LinkedIn, Meta, Google Analytics, Salesforce, Hubspot, VWO, and SEMRush is required. Experience building and managing a conversion rate optimization program with measurable impact, and an AI-led mindset with experience using tools like ChatGPT and Zapier are also necessary. Exceptional analytical, problem-solving, communication, organizational, and detail-oriented skills are essential, along with a revenue focus and comfort in fast-paced, agile environments.","The Senior Performance Marketing Manager will lead and scale high-performing paid media campaigns across digital channels to drive enterprise pipeline generation. They will own and execute a conversion rate optimization roadmap, continuously improving landing pages, messaging, and creative assets. The role involves implementing and scaling targeted Account-Based Marketing (ABM) campaigns, managing campaign tracking, reporting, and forecasting, and improving inbound ROI through strategic budget management. The manager will also proactively identify opportunities for performance improvement based on industry trends, competitor analysis, and best practices.",{"employment":697,"compensation":699,"experience":700,"visaSponsorship":703,"location":704,"skills":705,"industries":711},{"type":698},{"id":166,"name":167,"description":18},{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":18},{"experienceLevels":701},[702],{"id":173,"name":174,"description":18},{"type":37},{"type":11},[706,707,708,709,710,274,426],"Performance Marketing","Paid Media","ABM Campaigns","Lead Nurturing","Conversion Optimization",[712,713,714],{"id":190,"name":274},{"id":190,"name":237},{"id":190,"name":334},{"id":716,"title":717,"alternativeTitles":718,"slug":734,"jobPostId":716,"description":735,"isReformated":14,"applyUrl":736,"company":126,"companyOption":737,"locations":738,"listingDate":740,"listingSite":159,"isRemote":14,"requirements":741,"responsibilities":742,"status":162,"expiryDate":18,"isGoogleIndexed":50,"summary":743},"fa8062b1-c1bc-40c9-a71a-e09b8e68925e","Senior Integrated Marketing Manager",[719,720,721,722,723,724,725,726,727,728,729,730,731,732,733],"Senior SaaS Marketing Manager","Enterprise SaaS Integrated Marketing Lead","Senior Marketing Campaign Manager (SaaS)","HubSpot Marketing Manager (SaaS)","Senior Digital Marketing Manager (Enterprise SaaS)","Senior B2B SaaS Marketing Strategist","Senior Marketing Automation Manager (SaaS)","Enterprise SaaS Demand Generation Manager","Senior Marketing Operations Manager (SaaS)","Senior Product Marketing Manager (SaaS)","Senior ABM Marketing Manager (SaaS)","Senior SaaS Growth Marketing Manager","Senior Marketing Program Manager (SaaS)","Senior SaaS Email Marketing Specialist","Senior SaaS Campaign Execution Manager","senior-integrated-marketing-manager-fa8062b1-c1bc-40c9-a71a-e09b8e68925e","# Senior Integrated Marketing Manager\n\n## Salary:\n$109,000 - $130,000 CAD\n\n## Location Type:\n[Not Specified]\n\n## Employment Type:\n[Not Specified]\n\n---\n\n## About Us\n\nAda is an AI customer service company with the mission to make customer service extraordinary for everyone. We are dedicated to raising a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love—instant, proactive, personalized, and effortless.\n\nAda is an AI transformation platform and partner, combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity and keep them ahead of the curve. With Ada, 83% of customer conversations are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.\n\nEstablished in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\n\nAt Ada, we see growth as a reflection of each individual owner’s personal growth. Our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\n\nLearn more at www.ada.cx.\n\n---\n\n## Position Overview\n\nWe are seeking an experienced, hands-on Senior Integrated Marketing Manager to join our Growth team. In this dynamic role, you will develop impactful, cross-channel campaigns in support of product launches, ABM, and more, to push towards our enterprise pipeline and revenue goals. You will build and execute our email marketing and digital event program, helping nurture and convert enterprise prospects into active sales opportunities. Your strategic mindset and understanding of the enterprise customer journey will ensure we’re always where our buyers are, delivering the right message, at the right time, across marketing touch points.\n\n---\n\n## About You (Requirements)\n\n* 6+ years of proven experience in integrated marketing and campaign management within Enterprise SaaS.\n* Demonstrated technical expertise with HubSpot, including building successful email campaigns, nurture flows, and lead scoring.\n* Builder mentality, with the ability to switch between strategic thinking and hands-on execution.\n* Proven track record managing and executing multi-channel marketing campaigns across online and offline channels.\n* Strong understanding of enterprise selling and nurturing prospects across the sales funnel.\n* AI-led mindset, with experience using ChatGPT, Zapier, and other AI tools to embed efficiency into everything you do.\n* Exceptional cross-functional collaboration and project management skills.\n* Strong analytical capabilities with experience tracking KPIs, interpreting data, and optimizing campaign performance.\n* Highly organized, detail-oriented, and comfortable operating in fast-paced, agile environments.\n\n---\n\n## Responsibilities (Outcomes)\n\n* Create enterprise ABM campaigns across channels, contributing to pipeline goals.\n* Ensure consistent and cohesive messaging across all channels and campaign touch points, strengthening brand integrity and campaign results.\n* Build, manage, and optimize an effective email marketing program within HubSpot, increasing lead conversion, engagement, and review generation.\n* Develop advanced email workflows and lead scoring to measurably improve lead conversion rates with industry verticals.\n* Launch impactful digital events, such as webinars and other thought leadership formats.\n* Identify and test new channels and opportunities to engage with enterprise buyers.\n* Ensure effective tracking and reporting of campaigns to measure impact.\n\n---\n\n## Application Instructions:\n[Not Specified]","https://job-boards.greenhouse.io/ada18/jobs/4785488007",{"id":125,"name":126,"urlSafeSlug":126,"logo":127},[739],{"city":18,"region":18,"country":24},"2025-07-11T08:02:48.201Z","Candidates should possess over 6 years of experience in integrated marketing and campaign management within the Enterprise SaaS sector. Demonstrated technical expertise with HubSpot, including building email campaigns, nurture flows, and lead scoring, is essential. A builder mentality with the ability to switch between strategic thinking and hands-on execution is required, along with a proven track record of managing and executing multi-channel marketing campaigns across online and offline channels. A strong understanding of enterprise selling and nurturing prospects across the sales funnel is necessary. Experience using AI tools like ChatGPT and Zapier to embed efficiency is preferred. Exceptional cross-functional collaboration and project management skills are also required, as are strong analytical capabilities for tracking KPIs, interpreting data, and optimizing campaign performance. Candidates must be highly organized, detail-oriented, and comfortable operating in fast-paced, agile environments.","The Senior Integrated Marketing Manager will develop impactful, cross-channel campaigns to support product launches and ABM initiatives, contributing to enterprise pipeline and revenue goals. This role involves building and executing the email marketing and digital event program to nurture and convert enterprise prospects. Responsibilities include ensuring consistent and cohesive messaging across all channels and campaign touch points, building, managing, and optimizing an effective email marketing program within HubSpot to increase lead conversion, engagement, and review generation, and developing advanced email workflows and lead scoring to improve lead conversion rates. The manager will also launch impactful digital events, identify and test new channels to engage enterprise buyers, and ensure effective tracking and reporting of campaigns to measure impact.",{"employment":744,"compensation":746,"experience":747,"visaSponsorship":750,"location":751,"skills":752,"industries":760},{"type":745},{"id":166,"name":167,"description":18},{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":18},{"experienceLevels":748},[749],{"id":173,"name":174,"description":18},{"type":37},{"type":11},[381,753,754,755,756,757,758,274,237,759],"Campaign Development","Email Marketing","Digital Events","Enterprise Pipeline","Revenue Goals","Customer Journey","Marketing Strategy",[761,762,763],{"id":190,"name":274},{"id":190,"name":237},{"id":190,"name":764},"Software",{"id":766,"title":767,"alternativeTitles":768,"slug":779,"jobPostId":766,"description":780,"isReformated":14,"applyUrl":781,"company":126,"companyOption":782,"locations":783,"listingDate":786,"listingSite":159,"isRemote":14,"requirements":787,"responsibilities":788,"status":162,"expiryDate":18,"isGoogleIndexed":50,"summary":789},"74ca540f-8cda-4d1f-b559-5adf837573ee","Senior Product Designer",[769,770,771,772,773,774,775,776,777,778],"Senior UX Designer","Lead Product Designer","Senior Interaction Designer","Senior User Experience Designer","Principal Product Designer","Senior Digital Product Designer","Senior Experience Designer","Senior UI/UX Designer","Senior Product Experience Designer","Senior Design Lead","senior-product-designer-74ca540f-8cda-4d1f-b559-5adf837573ee","# Senior Product Designer - Performance Team\n\n## About Us\n\nAda is an AI customer service company with the mission to make customer service extraordinary for everyone. We strive to set a new standard for quality customer service at scale, enabling enterprise companies to deliver experiences that people love – instant, proactive, personalized, and effortless.\n\nAda is an AI transformation platform and partner, combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity and keep them ahead of the curve. With Ada, 83% of customer conversations are effortlessly resolved through automation, freeing up teams, providing companies with more resources for growth, and allowing customers more time for what matters most.\n\nEstablished in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed by over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\n\nAt Ada, we believe that as businesses scale, customer service should feel more personal—not less. Our AI-native platform helps companies automate high-quality conversations across every channel, turning support into a driver of growth. We see growth as a reflection of each individual owner’s personal growth, and our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\n\nLearn more at www.ada.cx.\n\n## Position Overview\n\nWe are looking for a **Senior Product Designer** to join the **Performance Team**, the stewards of Ada’s reasoning engine. This is the system that determines how Ada problem-solves, responds, and continuously improves. It is not a single feature or model, but the intelligence behind every interaction.\n\nIn this role, you will design the frameworks and experiences that make Ada’s reasoning not only effective, but observable, improvable, and deeply human-centered. You’ll think beyond pixels, mapping how systems behave, how confidence is conveyed, how AI learns from real interactions, and how trust is built over time. Your work will shape both how our AI operates and how people experience that intelligence, across every modality and moment.\n\n## Responsibilities\n\n* **Design Ada’s thinking patterns:** Work on the systems that govern decision-making and resolution across conversations, ensuring Ada delivers high-quality support that feels intuitive and complete.\n* **Architect feedback loops:** Build mechanisms that allow Ada to learn from user signals, agent input, and conversation outcomes – improving over time across modalities like chat, voice, and email.\n* **Surface meaningful performance signals:** Help users understand why Ada made a choice, how well it worked, and what’s improving – without overwhelming them with data or internals.\n* **Partner across teams:** Collaborate with designers, PMs, engineers, and ML scientists working on Ada’s different surfaces to ensure improvements to the reasoning engine are cohesive, consistent, and multi-channel (voice, chat, email) by default.\n* **Bring abstract systems to life:** Translate fuzzy problems into structured experience flows, conceptual models, and polished interactions – always grounded in user understanding and system behavior.\n\n## Requirements\n\n* 5+ years of product design experience, including shipping complex or systems-level work in a product environment.\n* A systems thinker with a strong interaction design foundation – You’re excited by the challenge of designing how something works, not just how it looks.\n* Comfortable with ambiguity and complexity – You know how to break down abstract problems, explore multiple paths, and make thoughtful tradeoffs.\n* Deeply user-centered – You advocate for clarity, trust, and empowerment in how users interact with AI.\n\n## Application Instructions\n\n* [Details not provided in the original text]\n\n## Company Information\n\n* **Company:** Ada\n* **Industry:** AI Customer Service\n* **Founded:** 2016\n* **Funding:** Over $250M from tier-one investors\n* **Website:** www.ada.cx","https://job-boards.greenhouse.io/ada18/jobs/4784963007",{"id":125,"name":126,"urlSafeSlug":126,"logo":127},[784],{"city":18,"region":18,"country":785},"United States","2025-07-11T08:02:48.248Z","Candidates should have at least 5 years of product design experience, including shipping complex or systems-level work in a product environment. A systems thinker with a strong interaction design foundation is required, along with comfort in handling ambiguity and complexity, and a deeply user-centered approach focused on clarity, trust, and empowerment.","The Senior Product Designer will design Ada's thinking patterns to ensure high-quality support, architect feedback loops for AI learning, and surface meaningful performance signals to users. They will collaborate with cross-functional teams to ensure cohesive improvements and translate abstract problems into structured experience flows and polished interactions.",{"employment":790,"compensation":792,"experience":793,"visaSponsorship":796,"location":797,"skills":798,"industries":807},{"type":791},{"id":166,"name":167,"description":18},{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":18},{"experienceLevels":794},[795],{"id":173,"name":174,"description":18},{"type":37},{"type":11},[799,274,237,800,801,802,803,804,805,806],"Product Design","User Experience","User Interface","Prototyping","Wireframing","Design Systems","Collaboration","Problem-Solving",[808,809,810],{"id":190,"name":274},{"id":190,"name":237},{"id":190,"name":334},{"id":812,"title":813,"alternativeTitles":814,"slug":830,"jobPostId":812,"description":831,"isReformated":14,"applyUrl":832,"company":126,"companyOption":833,"locations":834,"listingDate":836,"listingSite":159,"isRemote":14,"requirements":837,"responsibilities":838,"status":162,"expiryDate":18,"isGoogleIndexed":50,"summary":839},"a4b69e1b-a458-47c8-9aa4-e2d26f5eb323","Customer Solutions Consultant, Ada Accelerate",[815,816,817,818,819,820,821,822,823,824,825,826,827,828,829],"AI Solutions Consultant","Customer Success AI Specialist","SaaS Solutions Consultant","Customer Engagement Strategist","Technical Account Manager - AI Platform","Customer Implementation Consultant","AI Customer Success Manager","SaaS Customer Solutions Advisor","Customer Strategy Consultant","AI Platform Support Specialist","Customer Retention Consultant","Client Solutions Advisor - AI","Technical Customer Success Consultant","SaaS Engagement Manager","AI Customer Advocate","customer-solutions-consultant-ada-accelerate-a4b69e1b-a458-47c8-9aa4-e2d26f5eb323","# Customer Solutions Consultant\n\n## About Us\n\nAda is an AI customer service company with the mission to make customer service extraordinary for everyone. We are dedicated to raising a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love – instant, proactive, personalized, and effortless.\n\nAda is an AI transformation platform and partner, combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity and keep them ahead of the curve. With Ada, 83% of customer conversations are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.\n\nEstablished in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands such as Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed by over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\n\nAt Ada, we believe growth is a reflection of each individual owner’s personal growth. Our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\n\nLearn more at www.ada.cx.\n\nAda Accelerate is Ada’s Customer Success program for 1:many support, targeted interventions, and data-driven insights to grow and retain SMB/MME customers at scale. We’re looking for a Customer Solutions Consultant to support the activation, growth, and retention of our self-service customers. Your focus will be on ensuring alignment with the customer's goals after implementation and ensuring they derive value from our platform and services, with an eye toward self-service capabilities. You’ll be responsible for prioritizing and managing a scaled book of business by driving relationship value through proactive and reactive customer engagement.\n\n## Responsibilities\n\nAs a Customer Solutions Consultant, you will:\n\n* Provide customer success and support to Ada’s SMB and MME customers by resolving customer inquiries, advising with AI expertise, and ensuring optimal value realization of the platform.\n* Leverage internal tools, utilizing AI and automations to support surfacing actionable customer insights at scale.\n* Design and execute automated and human-touch strategies (e.g., proactive touchpoints, demos, renewal discussions, strategy sessions) that drive revenue and retention.\n* Collaborate across Professional Services, Customer Solutions, Sales, Revenue Operations, Data Analytics, Product, and Marketing to align resources, share insights, and drive towards common goals.\n\n## About You\n\n* **Experience:** 2+ years of Customer Success, and/or strategy, management, implementation, technology consulting experience, ideally in a scaled CS model.\n* **Technical Skills:** Working knowledge of APIs and a common understanding of SaaS platforms (e.g. Shopify, Salesforce, Zendesk, Hubspot, etc.).\n* **Communication:** Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences.\n* **Interpersonal Skills:** Strong interpersonal skills as you will be required to engage with technical and non-technical champions across the table. Experience building relationships with senior stakeholders is a plus.\n* **Mindset:** Technically and analytically curious, demonstrating the ability to be a perpetual learner and a love for making new discoveries and improving the status quo.\n* **Resourcefulness:** Resourceful and tenacious, able to thrive in ambiguity and guide/inform decisions with data-driven insights.\n* **Teamwork:** Reliable and resilient team player with a start-up mentality, able to deliver on commitments while managing multiple competing priorities in a fast-paced, constantly-changing environment.\n\n## Outcomes\n\n* Identify at-risk customers and implement personalized engagement strategies to improve retention.","https://job-boards.greenhouse.io/ada18/jobs/4787626007",{"id":125,"name":126,"urlSafeSlug":126,"logo":127},[835],{"city":18,"region":18,"country":24},"2025-07-15T08:02:41.861Z","The ideal candidate will have over 2 years of experience in Customer Success, strategy, management, implementation, or technology consulting, preferably within a scaled Customer Success model. A working knowledge of APIs and common SaaS platforms like Shopify, Salesforce, Zendesk, or Hubspot is required, along with excellent communication and presentation skills to explain technical concepts to non-technical audiences. Strong interpersonal skills are essential for engaging with technical and non-technical stakeholders, and experience building relationships with senior stakeholders is a plus. The candidate should be technically and analytically curious, resourceful, tenacious, reliable, and resilient, with a start-up mentality capable of managing multiple priorities in a fast-paced environment.","The Customer Solutions Consultant will provide customer success and support to Ada’s SMB and MME customers by resolving inquiries, offering AI expertise, and ensuring customers gain optimal value from the platform. This role involves leveraging internal tools, AI, and automations to surface actionable customer insights at scale and designing/executing automated and human-touch strategies to drive revenue and retention. Collaboration across various internal teams, including Professional Services, Customer Solutions, Sales, Revenue Operations, Data Analytics, Product, and Marketing, is crucial to align resources, share insights, and achieve common goals. The consultant will also identify at-risk customers and implement personalized engagement strategies to improve retention.",{"employment":840,"compensation":842,"experience":843,"visaSponsorship":848,"location":849,"skills":850,"industries":855},{"type":841},{"id":166,"name":167,"description":18},{"minAnnualSalary":18,"maxAnnualSalary":18,"currency":18,"details":18},{"experienceLevels":844},[845],{"id":846,"name":847,"description":18},"d9dd41a2-3551-412f-981e-de2bc1e7bb34","Mid-level (3 to 4 years)",{"type":37},{"type":11},[851,274,237,852,853,854,806,472],"Customer Success","Automation","Data Analysis","Client Relationship Management",[856,857,858],{"id":190,"name":274},{"id":190,"name":237},{"id":190,"name":334},["Reactive",860],{"$ssite-config":861},{"env":862,"name":863,"url":864},"production","nuxt-app","https://jobo.world/",["Set"],["ShallowReactive",867],{"company-Ada":-1,"company-jobs-7d8aece0-b447-440c-9be7-ba042f37a1e1-carousel":-1},"/company/Ada",{}]