Manager, Strategic Client Solutions

Position Overview

• Location Type: Remote
• Job Type: FullTime
• Salary: $130K - $180K

ModernFi is seeking a Manager, Strategic Client Solutions to serve as a critical subject matter expert (SME) on our market, product, and operational capabilities throughout the entire client journey. In this essential role, you will work alongside Account Executives during the pre-sale process and collaborate with Regional Directors post-sale to ensure clients realize maximum value from our platform. As the technical knowledge cornerstone of our deal teams, you will drive client success by providing expert guidance, solving complex challenges, and ensuring our solutions deliver measurable business outcomes. Your expertise will be instrumental in helping clients understand, implement, and optimize ModernFi's platform for their specific needs. This position offers the opportunity to directly impact client success and retention while shaping ModernFi's enablement strategy during a period of rapid growth.

Responsibilities

• Serve as the definitive subject matter expert on ModernFi’s market positioning, product capabilities, and operational processes across all client interactions.
• Partner with Account Executives during the pre-sale process to articulate technical value propositions, address complex questions, and ensure solutions align with client needs.
• Work closely with Regional Directors post-sale to ensure clients achieve their strategic objectives and realize full value from our platform.
• Drive technical implementation success by ensuring proper configuration and integration with client systems.
• Guide clients through technical challenges, providing expert consultation on how to maximize platform benefits for their specific use cases.
• Develop and deliver specialized knowledge transfer sessions that empower clients to leverage our platform’s full capabilities.
• Create and maintain enablement resources, alongside marketing managers and other teammates, that showcase platform value and accelerate client success.
• Identify opportunities to expand platform usage within client organizations based on deep understanding of their needs and our capabilities.
• Provide valuable product and market feedback to internal teams based on client interactions and industry knowledge.
• Serve as the escalation point for complex client questions that require deep product and operational expertise.
• Participate in deal team meetings as the technical authority to support client acquisition, retention, and expansion efforts.
• Track and analyze client usage patterns to identify opportunities for enhancing value realization.

Requirements

• Deep understanding of financial technology markets, products, and operational considerations.
• Exceptional ability to translate complex technical concepts into clear value propositions for diverse audiences.
• Proven track record of helping clients achieve tangible business outcomes through technology solutions.
• Strong consultative skills with the ability to understand client needs and translate them into effective technical strategies.

Company Information

• Company: ModernFi
• Role: Manager, Strategic Client Solutions