Introduction

This Privacy Notice for Jobo AI ("we," "us," or "our") describes how and why we access, collect, store, use, and share your personal information when you use our services ("Services"). This notice applies to all interactions with Jobo AI, including:

• Visiting our website at https://jobo.world or any affiliated websites that link to this Privacy Notice
• Creating and managing your account
• Using our AI-powered tools and features
• Engaging with us through sales, marketing, customer support, or events

Your Privacy Matters

We are committed to protecting your privacy and being transparent about how we handle your personal information. This Privacy Notice explains your privacy rights and choices. Please read it carefully to understand our practices.

If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns about this Privacy Notice or our privacy practices, please contact us at privacy@jobo.world or support@jobo.world.

Summary of Key Points

This section provides a quick overview of our key privacy practices. For detailed information, please refer to the full sections below.

1. What Information Do We Collect?

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You

The personal information we collect may include:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Job titles
• Usernames
• Passwords
• Contact preferences
• Contact or authentication data

Sensitive Information

We do not process sensitive information.

Payment Data

We may collect data necessary to process your payment if you choose to make a purchase, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Paddle. You may find their privacy notice here: https://paddle.com/privacy.

Social Media Login Data

We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.

Log and Usage Data

Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. This may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports), and hardware settings.

Device Data

We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. This device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

Location Data

We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

2. How Do We Process Your Information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
• To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
• To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
• To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
• To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.

3. What Legal Bases Do We Rely On to Process Your Personal Information?

We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

• Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
• Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms.
• Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
• Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

• If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
• For investigations and fraud detection and prevention
• For business transactions provided certain conditions are met
• If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
• For identifying injured, ill, or deceased persons and communicating with next of kin
• If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
• If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
• If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
• If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
• If the collection is solely for journalistic, artistic, or literary purposes
• If the information is publicly available and is specified by the regulations

4. When and With Whom Do We Share Your Personal Information?

We may share information in specific situations and with specific third parties.

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences).

To the extent these online tracking technologies are deemed to be a "sale"/"sharing" under applicable US state laws, you can opt out of these online tracking technologies by submitting a request.

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

Google Analytics

We may share your information with Google Analytics to track and analyze the use of the Services. The Google Analytics Advertising Features that we may use include Google Analytics Demographics and Interests Reporting. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

6. Do We Offer Artificial Intelligence-Based Products?

We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies. These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Notice govern your use of the AI Products within our Services.

Use of AI Technologies

We provide the AI Products through third-party service providers ("AI Service Providers"), including OpenAI. As outlined in this Privacy Notice, your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products. You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.

Our AI Products

Our AI Products are designed for the following functions: AI applications

How We Process Your Data Using AI

All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data's safety.

7. How Do We Handle Your Social Logins?

If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

8. How Long Do We Keep Your Information?

We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

9. How Do We Keep Your Information Safe?

We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

10. Do We Collect Information From Minors?

We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@jobo.world.

11. What Are Your Privacy Rights?

Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent

If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us or updating your preferences.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications

You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Log in to your account settings and update your user account.
• Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at support@jobo.world.

12. Controls For Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

13. Do United States Residents Have Specific Privacy Rights?

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

• Receiving help through our customer support channels
• Participation in customer surveys or contests
• Facilitation in the delivery of our Services and to respond to your inquiries

We will use and retain the collected personal information as needed to provide the Services or for:

• Category A - As long as the user has an account with us
• Category B - As long as the user has an account with us
• Category C - As long as the user has an account with us
• Category I - As long as the user has an account with us

Sources of Personal Information

Learn more about the sources of personal information we collect in the "What Information Do We Collect?" section.

How We Use and Share Personal Information

Learn about how we use your personal information in the "How Do We Process Your Information?" section.

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in the "When and With Whom Do We Share Your Personal Information?" section.

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request the deletion of your personal data
• Right to obtain a copy of the personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California's privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects

Depending upon the state where you live, you may also have the following rights:

• Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including California's and Delaware's privacy law)
• Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including Oregon's privacy law)
• Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including California's privacy law)
• Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including Florida's privacy law)

How to Exercise Your Rights

To exercise these rights, you can contact us by visiting https://app.jobo.world/account, by emailing us at support@jobo.world, or by referring to the contact details at the bottom of this document.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at support@jobo.world. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

California "Shine The Light" Law

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the "How Can You Contact Us About This Notice?" section.

14. Do We Make Updates to This Notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

15. Data Subject Rights and Your Privacy Choices

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

Your Privacy Rights

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct inaccurate or incomplete personal information.
• Right to Erasure: You can request deletion of your personal information, subject to certain legal exceptions.
• Right to Restrict Processing: You can request that we limit how we use your personal information.
• Right to Data Portability: You can request your personal information in a portable format.
• Right to Object: You can object to certain types of processing, including marketing communications.
• Right to Withdraw Consent: If we process your data based on your consent, you can withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to file a complaint with your local data protection authority.

How to Exercise Your Rights

To exercise any of these rights, please use one of the following methods:

• Self-Service Portal: Log in to your account at https://app.jobo.world/account to access, update, or delete your personal information.
• Email: Send a detailed request to support@jobo.world with your full name, email address, and a description of your request.
• Mail: Send a written request to our Data Protection Officer at the address below.

Response Timeline

We will respond to your request within 30 days of receipt. If your request is complex or requires additional information, we may extend this period by up to 60 days. We will notify you of any extension and the reason for the delay.

Verification

To protect your privacy and security, we may request additional information to verify your identity before processing your request. We will not charge a fee for reasonable requests, unless your requests are manifestly unfounded or excessive.

16. Contact Information and Data Protection Officer

If you have questions about this Privacy Policy, your personal information, or to exercise your privacy rights, please contact us using the information below:

General Inquiries

Email:support@jobo.world

Data Protection and Privacy Requests

Email:privacy@jobo.world

Mailing Address

Data Protection Authority

If you believe we have violated your privacy rights or data protection laws, you have the right to lodge a complaint with your local data protection authority. For residents of the European Union, you can contact your national data protection authority. For residents of South Africa, you can contact the Information Regulator.

Response to Requests

We aim to respond to all inquiries and requests within 5-10 business days. For complex requests or those requiring investigation, we may need additional time and will keep you informed of our progress.

17. Terms of Service

By accessing and using Jobo AI, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service. We reserve the right to update these terms at any time, and your continued use of the service constitutes acceptance of the updated terms.

Acceptable Use and License Grant

We grant you a limited, non-exclusive, non-transferable license to access and use Jobo AI for your personal, non-commercial use only. This license is revocable at any time. You may not:

• Modify, copy, distribute, or create derivative works of our service or materials
• Use the service for any commercial purpose or competitive analysis without written permission
• Attempt to reverse engineer, decompile, or discover the source code or underlying technology of our service
• Remove, obscure, or alter any proprietary notices, labels, or copyright information
• Rent, lease, lend, or resell access to the service or materials
• Transmit any unlawful, threatening, abusive, defamatory, obscene, or otherwise objectionable content
• Disrupt, interfere with, or compromise the security or normal operation of the service
• Attempt to gain unauthorized access to the service or related systems or networks
• Use automated tools, bots, or scrapers to access or collect data from the service

User Accounts and Responsibilities

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information and to update it as necessary. You are responsible for all use of your account, whether authorized or not. You must notify us immediately of any unauthorized use of your account.

Intellectual Property Rights

All content, features, and functionality of Jobo AI, including but not limited to text, graphics, logos, images, and software, are the exclusive property of Jobo AI or its content providers and are protected by copyright, trademark, and other intellectual property laws. You retain ownership of any content you submit to the service, but grant us a worldwide, royalty-free license to use, reproduce, and distribute your content in connection with providing the service.

Disclaimer of Warranties

The service and all materials are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or free from viruses or other harmful components.

Limitation of Liability

To the fullest extent permitted by law, Jobo AI and its affiliates, officers, directors, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to damages for loss of data, profits, or business interruption, even if we have been advised of the possibility of such damages. Our total liability for any claim arising out of or relating to these terms or the service shall not exceed the amount you paid for the service in the 12 months preceding the claim.

Accuracy of Content

While we strive to provide accurate and up-to-date information, the service may contain technical, typographical, or photographic errors. We do not warrant the accuracy, completeness, or currency of any content. We reserve the right to make changes to the service and content at any time without notice.

Third-Party Links and Content

The service may contain links to third-party websites and services that are not operated by us. We are not responsible for the content, accuracy, or practices of any third-party sites. Your use of third-party sites is at your own risk and subject to their terms and conditions. The inclusion of any link does not imply endorsement by us.

Termination

We may terminate or suspend your account and access to the service at any time, with or without cause, and with or without notice. Causes for termination include but are not limited to: violation of these terms, illegal activity, abuse of the service, or non-payment of fees. Upon termination, your right to use the service ceases immediately.

Modifications to Terms

We may revise these Terms of Service at any time. We will notify you of material changes by updating the "Last Updated" date at the top of this document or by sending you an email notification. Your continued use of the service after such modifications constitutes your acceptance of the updated terms. If you do not agree to the modified terms, you must stop using the service.

Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law principles. You irrevocably submit to the exclusive jurisdiction of the courts located in South Africa for the resolution of any disputes. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

If you have questions about these Terms of Service, please contact us at support@jobo.world.

18. Refund Policy

We want you to be completely satisfied with your Jobo AI subscription. We offer a 14-day money-back guarantee to give you time to explore our service risk-free. This refund policy applies to all subscription purchases made through our platform.

Payments are processed by Paddle (our Merchant of Record). Refunds are handled in accordance with Paddle’s Buyer Terms: https://www.paddle.com/legal/invoiced-consumer-terms.

14-Day Money-Back Guarantee

You are eligible for a full refund of your subscription fee if you request it within 14 calendar days from the date of your initial purchase. This applies to your first subscription only.

• No questions asked: You do not need to provide a reason for your refund request during the 14-day period.
• Full refund: You will receive a refund of the full subscription fee paid.
• Original payment method: Refunds are issued to the original payment method used for purchase.
• Processing time: Refunds are processed by Paddle and typically appear in your account within 5-10 business days, depending on your financial institution.

Refunds After 14 Days

After the 14-day refund period expires, refunds for the current billing cycle are not available. However, you can cancel your subscription at any time to prevent future charges.

Subscription Cancellation

You can cancel your subscription at any time through your account or by contacting us. Cancellation takes effect at the end of your current billing cycle, and you will not be charged for future billing periods.

• Self-service cancellation: Log in to your account at https://app.jobo.world/account and manage your subscription settings.
• Contact support: Email us at support@jobo.world with your account details to request cancellation.

Partial Refunds and Proration

We do not offer partial refunds or proration for unused service time outside the 14-day guarantee period. If you cancel mid-cycle, your access will continue until the end of your current billing period.

Refund Limitations and Exceptions

We reserve the right to refuse or delay refunds in the following circumstances:

• Fraudulent or suspicious account activity or payment methods
• Abuse of our services or violation of our Terms of Service
• Multiple refund requests from the same account or payment method
• Refund requests submitted after the 14-day guarantee period

In cases where we refuse a refund, we will notify you of our decision and the specific reasons within a reasonable timeframe.

How to Request a Refund

To request a refund within the 14-day period, please contact us at support@jobo.world with the following information:

• Your account email address
• Order or transaction ID (if available)
• Date of purchase

We will review your request and process the refund through Paddle within 1-2 business days. You will receive a confirmation email once the refund has been initiated.

Disputes and Chargebacks

If you initiate a chargeback or dispute through your payment provider without first contacting us, we may refuse future refund requests and reserve the right to terminate your account. Please contact us first to resolve any billing concerns.

19. Payment Processing and Paddle

Payments for Jobo AI services are processed securely through Paddle, a third-party payment processor. Paddle is responsible for collecting, processing, and storing your payment information in accordance with PCI DSS compliance standards. By making a purchase, you agree to Paddle's Terms of Service and Privacy Policy.

Payment Methods and Processing

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as alternative payment methods supported by Paddle. All payments are processed in the currency specified at checkout. Your payment information is encrypted and securely transmitted directly to Paddle's servers and is never stored on our servers.

Billing and Receipts

You will receive an invoice and billing confirmation via email for each transaction. For recurring subscriptions, you will be automatically billed on the same date each billing cycle. It is your responsibility to keep your billing information current and accurate. You can update your payment method at any time through your account settings or by contacting us at support@jobo.world.

Failed Payments and Account Suspension

If a payment fails, Paddle will attempt to retry the transaction according to its retry schedule. We will notify you of any failed payment attempts. If payment continues to fail, your subscription may be suspended or terminated. You are responsible for ensuring your payment method remains valid and has sufficient funds. To prevent service interruption, please update your payment information promptly.

Chargebacks and Disputes

If you believe a charge is incorrect or unauthorized, please contact us immediately at support@jobo.world with details of the disputed transaction. We will investigate and work with Paddle to resolve the issue. Fraudulent chargebacks or repeated payment disputes may result in account termination and legal action. For Paddle-related disputes, you may also contact Paddle directly through their support portal.

Data Security and Privacy

Paddle is PCI DSS Level 1 compliant and uses industry-standard encryption and security measures to protect your payment information. Your payment data is never stored on our servers. For detailed information about how Paddle handles your payment information, data retention, and privacy practices, please visit Paddle's Privacy Policy.

Refunds and Cancellations

Refund requests are processed through Paddle and will be credited back to your original payment method. Please refer to our Refund Policy section for specific terms and conditions regarding refunds and cancellations.