Senior Enterprise Customer Success Manager
QuadricSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
AI Marketing Platform, BiotechnologyIndustries
Requirements
Candidates must have 7+ years of experience as a Customer Success Manager in a SaaS environment, including 3+ years managing enterprise accounts and achieving commercial targets. Proven expertise in managing complex accounts, strategic renewals, and long-term customer success with enterprise-level customers is required. Exceptional interpersonal skills, a track record of building strong relationships up to the C-suite, and experience presenting to large audiences with excellent communication and influencing skills are essential. Strong organizational skills, the ability to prioritize accounts, manage time effectively, and orchestrate cross-functional resources are also necessary. Experience in Martech is preferred, and excitement for a dynamic startup environment is a plus.
Responsibilities
The Enterprise Customer Success Manager will own and manage a portfolio of 10-25 enterprise customers, developing tailored strategies for renewals, growth opportunities, and account retention. They will create and execute engagement strategies to help customers leverage AI solutions across various industries and business functions, serving as a trusted advisor to ensure maximum value and broad product adoption. This role involves becoming a product expert, developing best practices, and collaborating closely with Sales, Support, Product, and Engineering teams to share feedback, resolve escalations, and deliver outstanding customer experiences. The CSM will also influence Jasper's product roadmap by representing the voice of the customer and sharing actionable insights.
Skills
Customer Success Management
Enterprise Account Management
AI Solutions
Customer Engagement
Product Adoption
Relationship Building
Cross-functional Collaboration
Sales
Product
Marketing
Engineering
Customer Feedback
Problem Solving
Renewal Strategies
Growth Opportunities
Jasper
AI tool for efficient content creation
About Jasper
Jasper.ai provides an AI-powered tool designed to assist in content creation, specifically for producing high-quality blogs quickly and cost-effectively. This tool helps marketers, especially in the B2B SaaS sector, to generate effective campaigns by streamlining the writing process. Jasper.ai's service operates on a business model that enhances productivity for clients who need a large volume of content, such as marketing agencies and e-commerce businesses. A key differentiator for Jasper.ai is its commitment to ethical practices; it ensures that its AI models are not trained on client data, maintaining user privacy and confidentiality. Additionally, the company does not retain ownership of the content generated through its tool, and all data is stored securely in U.S.-based data centers. The goal of Jasper.ai is to provide a reliable and efficient content creation solution while upholding high standards of data security.
Austin, TexasHeadquarters
2020Year Founded
$121.6MTotal Funding
SERIES_ACompany Stage
Enterprise Software, AI & Machine LearningIndustries
501-1,000Employees
Benefits
Competitive salary
Unlimited vacation policy
401(k) matching
Health, dental, & vision benefits
Happy hour & fun events
Paid holiday & sick days
Risks
Increased competition from OpenAI's ChatGPT integration with iPhone may attract Jasper's market.
Integration challenges from Clipdrop acquisition could dilute Jasper's text-focused content creation.
Market saturation in generative AI could challenge Jasper's unique value proposition.
Differentiation
Jasper offers a unique AI knowledge layer for marketing with Brand IQ and Marketing IQ.
The company ensures data security by not training AI models on client data.
Jasper's AI tool enhances productivity by reducing writing costs for high-quality content.
Upsides
Jasper's acquisition of Clipdrop expands its services to include image creation and editing.
The AI Image Suite targets B2C marketers, improving workflows and campaign launches at scale.
Generative AI's growing demand offers Jasper opportunities for personalized marketing campaigns.
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