Enterprise Account Manager

Position Overview

• Location Type: Preferred to sit in Austin, Texas (with travel up to 20-30%)
• Job Type: Full-time
• Salary: Not specified

AffiniPay is a leading fintech company based in Austin, Texas, specializing in payment and practice management software for professional services firms. As an Enterprise Account Manager, you will be responsible for managing relationships with a named list of enterprise accounts, developing strategies to grow business, expand service usage, maximize revenue, and build long-term customer relationships. The ideal candidate has a proven track record of exceeding revenue targets in the payments or technology sector and thrives in a fast-paced, growth-oriented environment.

Responsibilities

• Develop and implement effective account management strategies to achieve corporate revenue objectives for enterprise accounts.
• Directly manage and nurture a named account list, developing account plans for winning and expanding business with enterprise accounts.
• Lead quarterly business reviews with executive-level decision-makers and key influencers to drive expansion and identify new growth opportunities.
• Cultivate deep relationships with key enterprise accounts, acting as an advisor and partner.
• Identify and capitalize on upsell and cross-sell opportunities to increase revenue.
• Drive revenue growth within your book of business to achieve quota attainment.
• Collaborate with the customer success team to drive customer retention and satisfaction.
• Stay informed of industry trends, competitor activities, and market demands to strategically position company products and solutions.
• Work closely with Marketing, Product, and Customer Success teams to ensure alignment of messaging, product fit, and customer satisfaction.
• Regularly track and report on key account management metrics and performance against targets, using data-driven insights to optimize strategies.

Requirements

• 5+ years of enterprise/strategic account management experience, preferably within the payments or technology sector.
• 3+ years of experience supporting the professional services segment, preferably the legal and accounting market segments.
• Ability to develop and execute effective account growth strategies, with a deep understanding of sales cycles for complex enterprise solutions.
• Strong commitment to understanding and addressing customer needs to drive business outcomes and foster long-term partnerships.
• Demonstrated success in achieving revenue growth.
• Experience successfully managing up, with a strong track record of influencing and aligning with senior leadership.
• Proven ability to build collaborative relationships to meet shared goals.
• Excellent communication, organizational, and presentation skills.
• Team player attitude with a drive for healthy competition.
• Self-motivation to learn fast and pivot as the business develops.
• High degree of emotional intelligence.
• Willingness to travel to client sites and conferences (20% - 30%).

Company Information

Founded in 2005, AffiniPay's mission is to build technology products that help professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay's products serve legal, accounting, architectural, engineering, and construction firms. The company's portfolio of software solutions includes MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), and Docketwise (Immigration & Case Management Software). Their payment solutions include LawPay (Legal) and AffiniPay for other professional sectors. AffiniPay has been recognized by Inc. 5000 as one of the fastest-growing companies in the U.S. for 13 consecutive years.