Enterprise, Customer Success Manager

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

Candidates should have 3 to 7 years of direct enterprise-level customer success experience and a proven track record of exceeding customer satisfaction and adoption goals. A blend of technical expertise and sales acumen with a strong customer-centric mentality is desired, along with analytical, problem-solving, and dot-connecting skills. Experience interacting with and influencing C-level executives, strong written and verbal communication skills, and excellent presentation skills are essential. Experience with VoIP technology, Contact Center technology, advanced network troubleshooting, and TCP/IP (IPv4) are preferred, as is a BS or equivalent education and relevant experience.

Responsibilities

The Customer Success Manager will serve as the direct support function for RingCentral's high-profile customers, acting as a trusted partner and subject matter expert. Responsibilities include proactively driving adoption of RingCentral's technology stack, managing adoption campaigns, ensuring customer satisfaction through QBRs and success plans, and mitigating churn risk. The role involves maintaining and growing monthly recurring revenue, quarterbacking internal and external initiatives, acting as a sales liaison, building internal relationships, managing partner relationships, and partnering cross-functionally with various departments to create customer success and drive account growth.