[Remote] Enterprise, Customer Success Manager at RingCentral

United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Software, Cloud Computing, Artificial IntelligenceIndustries

Skills

Key technologies and capabilities for this role

Customer Relationship ManagementProduct AdoptionSalesforce (SFDC)Quarterly Business Reviews (QBRs)Customer SuccessAccount ManagementRevenue GrowthChurn MitigationTechnical SupportAI Solutions

Questions & Answers

Common questions about this position

What experience is required for the Customer Success Manager role?

The role requires 3 to 7 years plus of direct and verifiable enterprise-level customer success experience.

What are the main responsibilities of this position?

Responsibilities include developing customer relationships, driving adoption and ROI, ensuring customer satisfaction through QBRs and success plans, mitigating churn, managing projects, acting as a sales liaison for growth, collaborating cross-functionally, and executing adoption strategies.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Customer Success Manager position?

A strong candidate will have 3-7+ years of enterprise-level customer success experience and skills in customer relationship management, adoption driving, churn mitigation, project management, and cross-functional collaboration.