[Remote] Client Success Director at Maven Clinic

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Digital HealthIndustries

Requirements

Experience in senior individual contributor roles such as Account Manager, Relationship Manager, Sales Executive, Senior Customer Success Manager, or Account Executive
Ability to act as a trusted advisor to VP-level Benefits leaders and senior stakeholders
Expertise in owning global account strategy for high-value employer and payer accounts
Proven track record in driving measurable business and clinical outcomes
Strong partnership skills with Renewal Managers and Sales Directors to support renewals and expansions
Accountability for client satisfaction, enrollment goals, and long-term account growth

Responsibilities

Own executive-level relationships with VP-level Benefits leaders, brokers, and consultants, positioning Maven as a strategic partner
Lead account strategy with a strong focus on commercial outcomes—in partnership with Renewal Managers for renewals and Sales Directors for expansions—while directly driving enrollment performance and attainment of enrollment goals
Proactively map and engage new stakeholders across complex client organizations, expanding Maven’s influence and identifying new business opportunities
Translate client business goals into actionable success plans, demonstrating how Maven’s solutions drive ROI, cost savings, and measurable business and clinical outcomes
Deliver compelling, executive-ready narratives through business reviews and strategic updates tailored for benefits leadership audiences
Influence internal teams (Product, Operations, Marketing, and Clinical) with client insights to shape roadmap, delivery, and innovation
Act as a thought leader for clients on workforce strategy, family benefits innovation, and healthcare trends
Mentor and elevate Customer Success teammates by modeling best-in-class commercial and executive engagement

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementStrategic PartnershipsStakeholder ManagementHealthcare BenefitsClient AdvisoryGlobal Account Strategy

Questions & Answers

Common questions about this position

What is the compensation for the Client Success Director role?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills and experience are required for this role?

Candidates need experience owning executive-level relationships with VP-level Benefits leaders, brokers, and consultants, leading account strategy with a focus on business and clinical outcomes, and acting as a trusted advisor to senior stakeholders. Previous titles such as Account Manager, Relationship Manager, Sales Executive, Senior Customer Success Manager, or Account Executive are common for those who thrive.

What is the company culture like at Maven Clinic?

Maven Clinic has an award-winning culture focused on an important mission, recognized with over 30 workplace and innovation awards including Fortune Best Workplaces, Great Place to Work certified, and TIME 100 Most Influential Companies.

What makes a strong candidate for the Client Success Director position?

Strong candidates have experience in senior roles like Account Manager, Relationship Manager, Sales Executive, Senior Customer Success Manager, or Account Executive, with the ability to own executive relationships, lead global account strategy, and drive business and clinical outcomes for high-value clients.

Maven Clinic

Digital health platform for women's healthcare

About Maven Clinic

Maven Clinic provides a digital health platform focused on women's and family health services. It offers a wide range of support, including preconception care, fertility preservation, IVF, adoption, surrogacy, and menopause care. The platform connects users with dedicated Care Advocates and utilizes data-driven insights to ensure equitable access to healthcare, regardless of location or background. This approach helps improve health outcomes and reduces the need for expensive medical procedures. Maven Clinic's services include on-demand appointments with specialized providers, ongoing assessments, and proactive check-ins, which enhance member engagement and allow for early risk identification. The company aims to deliver comprehensive care while achieving significant clinical and business returns on investment.

New York City, New YorkHeadquarters

2014Year Founded

$416.1MTotal Funding

SERIES_FCompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Unlimited paid time off

14 weeks fully paid parental leave and return-to-work plan

Market-based compensation and equity

Medical, dental, and vision plans (100% covered options)

Free membership with One Medical

Free access to Maven, with credits for friends and family

401(k) match

Paid month-long sabbatical after 5 years

Risks

Increased competition from AI-driven startups like Abridge could impact Maven's market position.

Flat deal activity in healthcare IT may slow future funding opportunities for Maven Clinic.

Growing FemTech market could lead to increased competition from new entrants in reproductive health.

Differentiation

Maven Clinic offers comprehensive women's and family health services, including IVF and surrogacy.

The platform provides equitable access to care through dedicated Care Advocates and data insights.

Maven Clinic's holistic approach reduces costly procedures with proactive healthcare interventions.

Upsides

Maven Clinic raised $125M in Series F, becoming the highest valued in its sector.

The rise of FemTech presents opportunities for Maven to expand and capture market share.

Increased employer demand for fertility benefits aligns with Maven's services, boosting its client base.

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