[Remote] Client Success Director at Maven Clinic

New York, New York, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Experience in a senior customer success role, preferably in the healthcare or benefits industry
Strong relationship-building and account management skills, with the ability to own executive-level relationships with VP-level stakeholders
Proven track record of driving commercial outcomes, including enrollment performance and attainment of enrollment goals
Ability to map and engage new stakeholders across complex client organizations, expanding Maven's influence and identifying new business opportunities
Excellent communication and presentation skills, with the ability to deliver compelling narratives to benefits leadership audiences
Experience with client insights and workforce strategy, with a focus on family benefits innovation and healthcare trends
Strong analytical and problem-solving skills, with the ability to translate client business goals into actionable success plans
Ability to work closely with Renewal Managers and Sales Directors to drive long-term account growth and expansion
Strong leadership and mentorship skills, with the ability to elevate Customer Success teammates and model best-in-class commercial and executive engagement
Experience in a fast-paced, dynamic environment, with a strong focus on innovation and industry leadership

Responsibilities

Lead executive-level relationships with VP-level Benefits leaders, brokers, and consultants
Develop and execute account strategy, including commercial outcomes and enrollment performance
Proactively map and engage new stakeholders across complex client organizations
Translate client business goals into actionable success plans, demonstrating how Maven's solutions drive ROI, cost savings, and measurable business and clinical outcomes
Deliver compelling, executive-ready narratives through business reviews and strategic updates
Influence internal teams (Product, Operations, Marketing, and Clinical) with client insights to shape roadmap, delivery, and innovation
Mentor and elevate Customer Success teammates by modeling best-in-class commercial and executive engagement
Act as a thought leader for clients on workforce strategy, family benefits innovation, and healthcare trends
Collaborate with Renewal Managers and Sales Directors to drive long-term account growth and expansion
Provide strategic updates and business reviews to benefits leadership audiences

Skills

Maven Clinic

Digital health platform for women's healthcare

About Maven Clinic

Maven Clinic provides a digital health platform focused on women's and family health services. It offers a wide range of support, including preconception care, fertility preservation, IVF, adoption, surrogacy, and menopause care. The platform connects users with dedicated Care Advocates and utilizes data-driven insights to ensure equitable access to healthcare, regardless of location or background. This approach helps improve health outcomes and reduces the need for expensive medical procedures. Maven Clinic's services include on-demand appointments with specialized providers, ongoing assessments, and proactive check-ins, which enhance member engagement and allow for early risk identification. The company aims to deliver comprehensive care while achieving significant clinical and business returns on investment.

New York City, New YorkHeadquarters

2014Year Founded

$416.1MTotal Funding

SERIES_FCompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Unlimited paid time off

14 weeks fully paid parental leave and return-to-work plan

Market-based compensation and equity

Medical, dental, and vision plans (100% covered options)

Free membership with One Medical

Free access to Maven, with credits for friends and family

401(k) match

Paid month-long sabbatical after 5 years

Risks

Increased competition from AI-driven startups like Abridge could impact Maven's market position.

Flat deal activity in healthcare IT may slow future funding opportunities for Maven Clinic.

Growing FemTech market could lead to increased competition from new entrants in reproductive health.

Differentiation

Maven Clinic offers comprehensive women's and family health services, including IVF and surrogacy.

The platform provides equitable access to care through dedicated Care Advocates and data insights.

Maven Clinic's holistic approach reduces costly procedures with proactive healthcare interventions.

Upsides

Maven Clinic raised $125M in Series F, becoming the highest valued in its sector.

The rise of FemTech presents opportunities for Maven to expand and capture market share.

Increased employer demand for fertility benefits aligns with Maven's services, boosting its client base.

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