[Remote] Lead Enterprise Customer Success Manager at People.ai

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, AIIndustries

Requirements

7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company, agency, or consulting firm (e.g., Deloitte, Accenture, PwC)
Experience managing enterprise customers with $5M+ ARR, high complexity, and multiple stakeholders
Deep understanding of Sales, Marketing, and Revenue Operations workflows
Strong experience in customer engagement, renewals, and expansion planning
Proficiency in Salesforce, AI-driven sales tools, and data analytics is a plus
Ability to travel 15% for customer meetings, EBRs, and success milestones
Experience as a strategic advisor & analytical storyteller with the ability to translate data into compelling business insights and drive executive conversations
A Consultative approach. Possessing a deep understanding of sales, marketing, and revenue operations to align solutions with business goals
Proven ability to manage multiple complex accounts, prioritize effectively, and drive measurable impact
Ability to anticipate challenges, proactively mitigate risks, and pivot strategies when needed

Responsibilities

Build and execute strategic success plans with clear business objectives and ROI metrics
Own the customer lifecycle—from onboarding to adoption, renewals, and growth
Identify key adoption milestones and ensure seamless integration into customer workflows
Use data-driven insights to align People.ai’s solutions with business objectives
Partner with Sales, Services, Product, and Marketing teams to enable cross-functional adoption
Identify and develop new champions within top accounts to expand People.ai’s influence
Work with Sales and Revenue Operations teams to drive renewals and plan for customer growth
Partner closely with Sales, Product, and Engineering to drive continuous value delivery
Advocate for customers by providing product feedback and insights to influence the roadmap
Contribute to People.ai’s customer marketing efforts by delivering case studies and references

Skills

Key technologies and capabilities for this role

Customer SuccessRevenue OperationsAccount ManagementOnboardingAdoptionRenewalsExpansionROI MetricsStrategic PlanningCross-functional CollaborationSales OperationsData-driven Insights

Questions & Answers

Common questions about this position

What experience level is required for this Lead Enterprise Customer Success Manager role?

The role requires 7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company, agency, or consulting firm, along with experience managing enterprise customers with $5M+ ARR.

Is travel required in this position?

Yes, the role requires the ability to travel 15% for customer meetings, EBRs, and success milestones.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the company culture at People.ai look like?

People.ai has a diverse and dynamic team passionate about driving change, solving complex challenges, and embracing non-traditional career paths, believing that people thrive when they can focus on what truly matters.

What skills make a strong candidate for this Customer Success Manager position?

Strong candidates have a deep understanding of Sales, Marketing, and Revenue Operations workflows, experience in customer engagement, renewals, and expansion planning, and act as strategic advisors with analytical storytelling skills to drive executive conversations.

People.ai

AI-driven CRM process automation solutions

About People.ai

People.ai specializes in automating Customer Relationship Management (CRM) processes using artificial intelligence. Their technology helps businesses streamline routine tasks and gain valuable insights, making CRM systems a reliable source of information for sales and marketing teams. The primary users of People.ai's solutions are companies in sectors like technology, finance, and healthcare, which benefit from improved customer engagement and enhanced sales processes. Unlike many competitors, People.ai offers a subscription-based model that provides continuous updates and support, allowing them to cater to both small businesses and large enterprises. The goal of People.ai is to empower businesses to manage their customer relationships more effectively and drive revenue growth.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$199.6MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Flexible Work Opportunities

Learning Budget

Healthcare Package

Diversity Groups

Unlimited Vacation

Risks

Emergence of competitors like Resquared could challenge market share in niche segments.

Jamix's focus on secure AI assistants may attract privacy-conscious clients away from People.ai.

Twilio's expansion in AI-driven CRM solutions could intensify competition in the market.

Differentiation

People.ai integrates AI-driven insights into Microsoft Sales Copilot, enhancing productivity tool value.

Recognized as a 'Market Leader' in AI sales solutions, boosting credibility and client attraction.

SalesAI, a generative AI solution, offers a comprehensive view of revenue-influencing factors.

Upsides

613% growth over two years highlights rapid expansion and market acceptance.

Integration with Microsoft Sales Copilot increases user adoption and satisfaction.

Laura Palmer's appointment as CRO could lead to strategic growth and revenue expansion.

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