[Remote] Senior Manager, Customer Advocacy at 1Password

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

6–8 years of experience in customer advocacy, customer marketing, community, or related roles, ideally in B2B SaaS or technology
Proven track record of building and scaling advocacy programs (e.g., references, case studies, customer communities, executive boards, recognition initiatives)
Experience managing people, either directly or through interim/project leadership, with strong coaching and mentoring skills
Strong project management skills—able to juggle multiple initiatives, deadlines, and cross-functional stakeholders
Excellent communication and executive presence, with comfort engaging customers from practitioners to C-level executives
Hands-on experience with platforms such as SlapFive, Gainsight and Salesforce
Creative thinker with a strong sense of how to design customer experiences that inspire loyalty and advocacy
Strategic mindset with the ability to balance short-term execution and long-term scalability

Responsibilities

Provide day-to-day leadership for the advocacy team during the director’s maternity leave
Serve as the primary point of contact for cross-functional partners (Marketing, Sales, Customer Success, Product) on all advocacy-related matters
Ensure business continuity and program momentum across all advocacy initiatives
Act as a bridge to senior leadership, keeping them informed on program performance, key risks, and opportunities
Ensure seamless execution of all advocacy initiatives across the portfolio
Partner cross-functionally to source, engage, and celebrate champions
Define success metrics, track engagement, and report on outcomes to leadership
Identify trends and advocacy ROI, ensuring insights feed into GTM strategy
Oversee the health of the case study and video pipeline; ensure prioritization aligns with business needs and provide guidance on strategic storytelling
Ensure service-level expectations are consistently met; monitor performance

Skills

1Password

Password management and secure access solution

About 1Password

1Password provides a password management and secure access solution that helps businesses manage and protect their sensitive information. The platform allows employees to securely access applications and share important data like logins and documents while keeping other information private. It operates on a subscription model, offering various plans to meet the needs of different organizations. 1Password integrates with existing identity and access management systems such as Azure AD and Okta, enabling automatic employee provisioning and enhancing security without disrupting workflow. The goal of 1Password is to help businesses improve their cybersecurity measures while ensuring ease of use and maintaining productivity.

Toronto, CanadaHeadquarters

2005Year Founded

$894.9MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

👶 Maternity and parental leave top up programs

👟 Wellness spending account

🏝 Generous PTO policy

💖 Company-wide wellness days off scheduled throughout the year

🧠 Complimentary Headspace membership

🩺 Comprehensive health coverage

📈 Employee stock option program for all full time employees

💸 Retirement matching program

💡 Training budget, 1Password University access, and learning sessions

🔑 Free 1Password account (and friends and family discount!)

🤝 Paid volunteer days

🌎 Employee-led DEI&B programs and ERGs

🏠 Fully remote environment

🏆 Peer-to-peer recognition through Bonusly

Risks

Emerging competitors offer similar features at lower prices, threatening market share.

Potential IPO delays could impact financial strategy and growth plans.

Integration challenges with Trelica may lead to operational inefficiencies.

Differentiation

1Password offers AES 256-bit encryption for secure password management.

The platform integrates seamlessly with IAM systems like Azure AD and Okta.

1Password provides customizable search and organization features for user convenience.

Upsides

Growing demand for passwordless authentication boosts 1Password's innovation opportunities.

Partnerships with Microsoft and Google expand 1Password's market reach.

Remote work trends increase the need for secure access management tools.

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