[Remote] VP of Customer Success & Implementation at Heartbeat Health

Remote

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Telemedicine, Cardiovascular CareIndustries

Requirements

12+ years of experience in healthcare leadership roles, with a focus on implementation, customer success, or clinical operations
7+ years in executive or senior management roles in health technology, telehealth, or digital health
Strong knowledge of healthcare delivery systems, cardiology workflows, and regulatory requirements (HIPAA, CMS, value-based care models)
Experience leading escalations and issue resolution in clinical environments

Responsibilities

Direct the implementation of virtual cardiology solutions for primary care partners, hospitals and health systems, and payer clients
Develop repeatable and scalable processes that meet client and regulatory requirements
Partner with Clinical, Product, Engineering, Data, Security, Legal, and Operations teams to ensure seamless integration into existing and development of new workflows and technical systems
Partner with the team to drive training programs for clinicians and staff to ensure effective adoption of virtual cardiology tools
Design and execute a customer success strategy that promotes improved patient outcomes, provider efficiency, and long-term organizational partnerships
Lead Customer Success Managers in building trusted relationships with healthcare partners, ensuring renewal, expansion, and satisfaction
Establish KPIs for clinical adoption, utilization rates, and patient/provider experience
Act as an executive sponsor for strategic healthcare clients
Establish a structured process for clinical and operational issue resolution, ensuring rapid triage and root-cause identification
Lead escalation management for mission-critical healthcare services, ensuring minimal disruption to patient care
Develop transparent communication protocols with clients during critical incidents, maintaining trust and confidence
Provide feedback loops to Product, Clinical, and Engineering teams to continuously improve the patient and provider experience
Build and mentor a high-performing team of implementation specialists, customer success managers, and issue resolution leaders
Align departmental objectives with organizational goals of advancing virtual cardiology and improving cardiovascular health outcomes
Partner with Product and Clinical leadership to bring forward customer insights that inform product innovation and clinical best practices
Represent the company with healthcare executives, medical directors, and operational leaders as a trusted strategic advisor

Skills

Key technologies and capabilities for this role

Customer SuccessImplementation ManagementScalable ProcessesCross-Functional CollaborationRegulatory ComplianceClient OnboardingTraining ProgramsVirtual Care DeliveryOperational ExcellenceIssue Resolution

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for the VP of Customer Success & Implementation role?

This information is not specified in the job description.

What key skills and experiences are required for this VP role?

The role requires experience leading cross-functional teams, developing scalable processes for clinical and operational excellence, regulatory compliance, customer success strategies, issue resolution, and partnering with Clinical, Product, Engineering, Data, Security, Legal, and Operations teams.

What does the team structure look like for this position?

The VP will oversee cross-functional teams and lead Customer Success Managers, partnering with Clinical, Product, Engineering, Data, Security, Legal, and Operations teams.

What makes a strong candidate for the VP of Customer Success & Implementation role?

Strong candidates will have expertise in directing implementations for healthcare clients, designing customer success strategies focused on renewals and expansion, establishing KPIs for adoption and satisfaction, and leading issue escalation with a focus on patient safety and regulatory compliance.

Heartbeat Health

Telehealth solutions for cardiovascular care

About Heartbeat Health

Heartbeat Health focuses on improving cardiovascular care through telehealth solutions. Their platform connects with cardiovascular clinics to provide real-time clinical data, enabling same-day diagnostic readings and virtual consultations for patients at moderate to high cardiovascular risk. This integration helps healthcare providers streamline their workflows and enhance patient engagement, making chronic disease management more effective. Unlike other telehealth services, Heartbeat Health specializes in cardiology, offering tailored solutions that improve patient outcomes. The company's goal is to create a modern cardiology ecosystem in the U.S. by making cardiovascular care more accessible and proactive.

New York City, New YorkHeadquarters

2017Year Founded

$54.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from companies like Cleerly could challenge Heartbeat Health's market share.

Potential regulatory changes in Medicaid policies may impact partnerships with MedArrive.

Rapid expansion may lead to operational challenges if not managed effectively.

Differentiation

Heartbeat Health offers virtual-first cardiovascular disease prevention and management.

The platform provides real-time diagnostics and virtual consultations for cardiovascular care.

Heartbeat Health integrates seamlessly with existing cardiovascular clinics for enhanced patient engagement.

Upsides

Recent investment from Cressey & Company will accelerate growth and enhance clinical offerings.

Partnerships with MedArrive and Karoo Health expand access to cardiology care and decentralized platforms.

Collaboration with Cleerly enhances AI-driven heart disease detection and patient outcomes.

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