Onboarding Manager, Enterprise
Boulevard- Full Time
- Senior (5 to 8 years)
Candidates should possess a minimum of 7-10 years of experience in customer success, demonstrating a strong understanding of customer onboarding and activation processes. Prior experience with enterprise-level clients and complex implementations is highly desirable.
The Customer Activation Manager will project manage the thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers, partnering with Account Executives and Account Management teams to execute successful launches. They will act as a strategic consultant and extension of the customer’s team, guiding them through Ramp setup and best practices, and driving initial product utilization and revenue. Additionally, the role involves working with customers to understand their workflow and priorities, assisting with change management, conducting custom trainings, and collaborating with the product team to prioritize customer feedback.
Corporate card and spend management platform
Ramp provides a corporate card and spend management platform that helps businesses track expenses and save money. The platform allows finance teams to manage corporate cards, expense reports, and bill payments in one place, and it integrates with tools like Slack for added convenience. Ramp serves a wide range of clients, from large enterprises to creative agencies, and aims to reduce overall expenses through its comprehensive financial tools. Unlike competitors such as Amex and Brex, Ramp generates revenue through interchange fees on card transactions and subscription fees for advanced features. The company's goal is to streamline financial operations for businesses and help them achieve significant cost savings.