Customer Activation Manager | Enterprise

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $115K - $212.5K

Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more, Ramp's all-in-one solution frees finance teams to do the best work of their lives. More than 30,000 companies, from family-owned farms to e-commerce giants to space startups, have saved $1B and 10M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over 35 billion dollars in purchases each year. Ramp's investors include Sequoia, Founders Fund, Thrive Capital, Khosla Ventures, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for over 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies.

What You’ll Do

• Project manage thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers.
• Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Account Management teams.
• Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices.
• Work with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions to solve for those.
• Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative.
• Become an expert in the full range of integration and configuration options for Ramp’s suite of products.
• Assist customers with change management, and help run custom trainings for their organizations.
• Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary.
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach.

Requirements

• Minimum 7-10+ years of experience in customer success.

Responsibilities

• Implement and onboard new Ramp Strategic Enterprise customers.
• Partner with Account Executives and Account Management teams for successful Ramp platform launches.
• Serve as a strategic consultant to customers, guiding them through Ramp setup and best practices.
• Understand customer workflows and pain points, offering tailored solutions.
• Drive initial product utilization and revenue.
• Become an expert in Ramp's integration and configuration options.
• Assist with change management and training.
• Partner with the product team to prioritize customer feedback.

Application Instructions

• (Information missing - Application instructions not provided in the job description.)