Account Manager
Garner HealthSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, AI, Data Technology, Drug DevelopmentIndustries
Requirements
- 8+ years of experience in enterprise account management and new business acquisition, ideally within SaaS, data, or healthtech
- Demonstrated success managing a multi-million-dollar portfolio
- Experience serving as a trusted advisor to senior stakeholders (including C-suite executives)
- Proven success with both new logo acquisition and a land and expand motion in large, global multinational companies
- Ability to accurately forecast quarterly revenue
- Strong understanding of CRM hygiene
- Ability to become a subject-matter expert in H1’s products, services, and value proposition
Responsibilities
- Own and grow a portfolio of H1’s most critical Contract Research Organization (CRO) customer relationships
- Acquire new CRO customers to expand H1’s market presence
- Serve as the executive-level point of contact for assigned strategic accounts
- Ensure retention by leading Executive Business Reviews, navigating renewals, and proactively addressing risks to customer health
- Act as H1’s ambassador within customer steering committees
- Develop and execute multi-year account strategies that expand H1’s footprint through cross-sell and upsell opportunities
- Identify and drive expansion opportunities into new business units, geographies, or product lines
- Partner with H1’s Legal, Finance, and internal stakeholders to negotiate renewals, expansions, and complex agreements
- Identify, prospect, and acquire new CRO customers; own the full sales cycle for new logos
- Collaborate with Marketing and Business Development teams to build pipeline and accelerate market penetration
- Seamlessly transition new customers into long-term strategic accounts
- Gain a deep understanding of customer initiatives, industry trends, and emerging business needs
- Provide structured, data-driven feedback to Product, Marketing, and Customer Success teams
- Represent customer perspectives internally
- Maintain rigorous CRM hygiene
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What are the main responsibilities of the Account Director role?
You will own and grow a portfolio of strategic CRO customer relationships, serve as a trusted advisor to C-suite executives, drive retention through Executive Business Reviews and renewals, develop multi-year account strategies for expansion, and acquire new CRO customers by owning the full sales cycle.
Is this a remote position or does it require office work?
This information is not specified in the job description.
What is the salary or compensation for this role?
This information is not specified in the job description.
What does the Commercial team culture at H1 look like?
The Commercial team works in partnership with colleagues and customers to understand needs and workflows, solving problems in simple and novel ways while harnessing data and AI to promote health equity.
What makes a strong candidate for this Account Director position?
Strong candidates will have a balance of hunter mentality for acquiring new CRO customers and farmer discipline for growing existing strategic accounts, with experience serving as an executive-level advisor to C-suite leaders and executing full sales cycles.
H1
Healthcare data analytics and research solutions
About H1
H1.co operates in the healthcare technology sector, focusing on connecting healthcare professionals with research and insights. The company provides data-driven solutions that help clients, including healthcare professionals, life sciences companies, payors, and patients, make informed decisions. H1.co's products utilize healthcare data to offer insights for various applications such as clinical trial design and market access. Unlike many competitors, H1.co emphasizes the democratization of healthcare data and offers a free platform, H1 Connect, for accessing expert insights. The company's goal is to enhance the efficiency of healthcare delivery and research by providing accurate and comprehensive data.
New York City, New YorkHeadquarters
2017Year Founded
$181.9MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Biotechnology, HealthcareIndustries
201-500Employees
Risks
Integration of Ribbon Health may lead to data inconsistencies.
AI-driven platforms like GenosAI Pro risk biases in trial designs.
Global expansion through H1 Connect may face regulatory hurdles.
Differentiation
H1 offers a comprehensive healthcare platform connecting diverse stakeholders in real-time.
The company provides AI-enabled data analytics for strategic insights in life sciences.
H1's Trial Landscape platform enhances clinical trial diversity and efficiency.
Upsides
H1's acquisition of Ribbon Health strengthens its data management capabilities.
The partnership with CTI advances diversity and efficiency in clinical trials.
H1's inclusion in the New York Digital Health 100 highlights its innovation.
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