[Remote] Director of Customer Success (Government) at Propelus

United States

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$125,000 – $150,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Government, ComplianceIndustries

Requirements

Candidates should possess a Bachelor's degree or equivalent relevant experience, with a minimum of 7 years in growth-oriented customer success, account management, or a similar client-facing role, including at least 3 years in management. Proven experience working with government regulatory boards, state agencies, or similar entities is required, along with a track record of building, coaching, and motivating high-performing teams. Demonstrated ability to drive operational change and implement process improvements, coupled with exceptional communication and relationship-building skills for managing complex client relationships and resolving high-stakes issues, is essential. Proficiency with CRM platforms is also necessary.

Responsibilities

The Director of Customer Success will lead, mentor, and coach a team of Customer Success Managers (CSMs), setting clear expectations and driving accountability. They will oversee daily operations, implement and refine processes, and directly partner with CSMs on strategic government accounts, serving as a key escalation point. This role involves defining and monitoring KPIs to optimize team performance, collaborating with cross-functional teams like External Affairs, Government Relations, Sales, and Product to drive adoption and expand market footprint. Additionally, the Director will recruit, onboard, and develop new team members, and champion company values by embodying and cultivating them within their team.

Skills

Customer Success Management

Team Leadership

Government Relations

Strategic Planning

Operational Excellence

Healthcare Compliance

Mentoring

Coaching

Process Improvement

Propelus

Manufactures toys, household items, and electronics

About Propelus

Propelus specializes in manufacturing toys, household items, and consumer electronics, providing a full range of services from product conception to final production. Their process ensures that products meet international standards, allowing clients to confidently enter the global market. Propelus differentiates itself from competitors by positioning as an alternative to traditional manufacturing hubs like China, capitalizing on India's growing manufacturing capabilities. The company operates with a business model focused on end-to-end solutions, generating revenue through service fees for design, engineering, and production. Propelus boasts a multinational team of experienced professionals dedicated to delivering high-quality products.

None, IndiaHeadquarters

2003Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Wellness Program

Risks

Increasing labor costs in India may affect Propelus's competitive pricing strategy.

Changes in import-export regulations could lead to delays for international clients.

Local competitors in Bangalore may dilute Propelus's market share.

Differentiation

Propelus offers end-to-end manufacturing solutions from design to production.

The company positions itself as an alternative to traditional hubs like China.

Propelus has a multinational team dedicated to high-quality product delivery.

Upsides

Increased demand for eco-friendly toys offers Propelus a chance to innovate in materials.

India's 'Make in India' campaign provides Propelus with potential manufacturing incentives.

Global supply chain disruptions position Propelus as a strategic partner for diversification.

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