[Remote] Customer Success Manager at Logiwa WMS

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Warehouse Management, Fulfillment, Supply ChainIndustries

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementSaaSWarehouse Management Systems (WMS)FulfillmentCloud SolutionsB2CDTC3PLSupply ChainCommunicationRelationship BuildingProblem-Solving

Questions & Answers

Common questions about this position

What is the salary or compensation for the Customer Success Manager role?

This information is not specified in the job description.

Is this Customer Success Manager position remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Customer Success Manager role?

Key skills include relationship building, strategic partnership, understanding customer business goals, analytical thinking for monitoring customer health, and collaboration with internal teams.

What is the company culture like at Logiwa?

Logiwa prioritizes accountability, responsiveness, and togetherness, with a collaborative spirit that values listening, building relationships, growing as a team, and celebrating successes in a small but mighty environment.

What makes a strong candidate for the Customer Success Manager position?

Strong candidates are relationship builders, analytical thinkers, and supply chain specialists who excel at strategic partnerships, driving customer retention and growth, and collaborating across teams in a small, innovative environment.

Logiwa WMS

Warehouse management and order fulfillment software

About Logiwa WMS

Logiwa provides Warehouse Management Systems (WMS) and cloud-based order fulfillment software designed for B2C and DTC businesses. Their software helps companies manage warehouse operations efficiently, ensuring quick and accurate order processing. Logiwa's solution integrates with existing systems and includes support from onboarding engineers who assist clients during implementation. Unlike many competitors, Logiwa focuses on high-volume fulfillment operations and offers tailored solutions for e-commerce and third-party logistics providers. The company's goal is to support businesses in adapting to the growing demand for online sales by providing reliable and scalable warehouse management solutions.

Chicago, IllinoisHeadquarters

2017Year Founded

$36.9MTotal Funding

SERIES_BCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

51-200Employees

Benefits

Flexible Work Hours

Paid Vacation

Health Insurance

Vision Insurance

Life Insurance

401(k) Company Match

Employee Assistance Program

Community engagement opportunities

Risks

Emerging WMS providers with AI-driven solutions could erode Logiwa's market share.

Rapid technological advancements may outpace Logiwa's platform updates, risking obsolescence.

Rising demand for sustainable logistics may require Logiwa to invest in green technologies.

Differentiation

Logiwa offers a cloud-based WMS tailored for high-volume DTC and B2C businesses.

The platform integrates seamlessly with existing systems, enhancing operational efficiency.

Logiwa provides dedicated onboarding engineers for smooth implementation and optimal software use.

Upsides

Logiwa's AI-driven innovation enhances operational efficiency and accuracy in order fulfillment.

The rise of micro-fulfillment centers increases demand for Logiwa's scalable cloud-based platform.

Logiwa's platform supports omnichannel retailing, handling both online and offline orders.

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