[Remote] Customer Success Manager at Logiwa WMS

The Customer Success Manager will serve as a strategic partner to customers, ensuring they achieve and exceed their business objectives by leveraging the Logiwa platform. They will build and maintain deep relationships, acting as a trusted advisor and advocate. Responsibilities include managing a portfolio of key accounts to ensure high customer satisfaction and retention, developing a profound understanding of customer business goals and platform value, and conducting high-impact business reviews to showcase value and identify growth opportunities. The role involves proactively monitoring customer health, identifying potential risks, and collaborating with internal teams to resolve issues and champion customer needs. Additionally, the Customer Success Manager will identify and execute upsell and cross-sell opportunities, partner with marketing to highlight customer success stories, and serve as the voice of the customer to shape the product roadmap and strategic direction.