Technical Account Manager (TAM)

The Technical Account Manager will serve as the primary technical point of contact for enterprise customers, conducting regular health checks to identify risks and optimization opportunities. They will develop and execute proactive success plans to improve adoption, stability, and performance, anticipating issues through data insights and system monitoring. The TAM will guide customers on technical implementation, configuration, and platform optimization, partnering with product and engineering teams to advocate for customer needs and resolve complex issues. They will provide root cause analysis for critical incidents and ensure preventative measures are implemented. The role involves acting as the main point of escalation for urgent customer issues, coordinating across teams for timely resolution, and maintaining clear customer communication during escalations. Building trusted advisor relationships with technical stakeholders and collaborating with Customer Success Managers on strategic account goals are key responsibilities.