Director, Technical Account Management
AirtableSalary not specified
- Full Time
- Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Data & AnalyticsIndustries
Position Overview
- Location Type: Remote
- Employment Type: FullTime
- Salary: (Salary not provided in the text) This role combines technical and commercial responsibilities. You will become the post-sales technical lead for your assigned customer’s workloads running on Snowflake. You will engage support and other cross-functional team members to expedite issue resolution, proactively educate customers post-production, and provide technical guidance. On the commercial side, you will work closely with the account team to drive growth for your assigned customer’s use cases by engaging with stakeholders and developing actionable plans.
Requirements
- B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
- 8+ years of experience managing enterprise customer relationships as a Technical Lead or Technical Account Manager or equivalent role
- 5+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment
- Hands-on experience with Python, SQL, or Scala
Responsibilities
- Collaborate regularly with Sales Engineers and Solution Architects to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers.
- Develop a deep understanding of your assigned customer's environment, use cases, and challenges and provide expert technical advice post-production.
- Develop, manage, and implement a strategy for efficient workload consumption.
- Work with Snowflake Product and Engineering teams to access new product features, private previews, and platform upgrade requirements.
- Act as the technical advisor for production workloads, often advising on multiple use cases within large, complex organizations.
- Monitor incoming cases for assigned customers and interpret issues and potential business impact to provide contextual technical guidance to the support engineers to expedite issue resolution.
- Utilize resources from Performance Engineering, Professional Services, Incident Management, and Support Engineering, while also engaging other specialized technical experts for tasks beyond your expertise.
- Willingness to travel regionally to customer locations to deliver on-site solutions and build strong customer relationships.
Company Information
- Company: Snowflake
- Team: Account 360
Skills
Python
SQL
Scala
AWS
Azure
GCP
Private Cloud
Snowflake
Data management and analytics platform
About Snowflake
Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.
Bellevue, WashingtonHeadquarters
2012Year Founded
$1,341.3MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
5,001-10,000Employees