Enterprise Solutions Engineer - Upmarket
Vanta$207,000 - $243,000/year
- Full Time
- Mid-level (3 to 4 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Network OperationsIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-Time
- Salary: Not specified
BlueCat is a rapidly growing company in the Intelligent Network Operations space. They provide a unified management lifecycle for network operations, from provisioning to proactive troubleshooting and remediation. BlueCat is recognized as a "Great Place to Work" and has received multiple awards.
We are looking for an Enterprise Support Engineer to join our Customer Care department and work directly with strategic enterprise customers. As an ESE, you will be a "trusted advisor," helping customers optimize their use of BlueCat products and services.
Responsibilities
- Partner with dedicated clients to optimize the use of BlueCat products and services.
- Understand customer requests thoroughly and combine them with in-depth technical knowledge.
- Create semi-annual Health Check documents and agendas for PRS (Product Review Sessions) calls.
- Become the "trusted advisor" with dedicated customers, ensuring recommendations are heard and taken seriously.
- Apply in-depth troubleshooting and debugging skills, along with knowledge of systems, databases, and applications, to identify root cause of customer issues.
- Set up test environments to mirror customer production setups and perform tests using customer data or representative data.
- Apply testing methodology and debugging skills to narrow down the problem.
- Communicate effectively with the BlueCat Engineering team, providing step-by-step instructions to reproduce issues and findings.
Requirements
- Not specified
Application Instructions
- Not specified
Skills
Troubleshooting
Debugging
Systems
Databases
Applications
Test Environment Setup
Customer Communication
Technical Knowledge
Problem Solving
BlueCat
Provides Adaptive DNS and network security solutions
About BlueCat
BlueCat Networks provides Adaptive DNS solutions that improve network security, efficiency, and management of hybrid cloud environments. Their products include DNS, DHCP, and IPAM solutions, which help businesses automate network functions, minimize risks, and comply with industry standards. Unlike many competitors, BlueCat focuses on transforming DNS into a security asset, enabling organizations to quickly identify and address network threats. The company aims to support enterprises in their digital transformation efforts by offering a unified view of their network, simplifying tasks for DevOps and NetOps teams through automation.
Toronto, CanadaHeadquarters
2001Year Founded
$27MTotal Funding
SERIES_BCompany Stage
Enterprise Software, CybersecurityIndustries
501-1,000Employees