BlueCat

Enterprise Support Engineer

Raleigh, North Carolina, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Network OperationsIndustries

Requirements

Candidates should possess a Bachelor’s degree in Computer Science, Information Technology, or a related field, and have at least 3 years of experience in technical support or a similar role. Strong troubleshooting and debugging skills are essential, along with knowledge of systems, databases, and applications. Experience with test environments and replicating customer setups is also required.

Responsibilities

As an Enterprise Support Engineer, you will partner with dedicated clients to optimize the use of BlueCat products and services, create semi-annual Health Check documents and agendas for PRS calls, serve as a ‘trusted advisor’ by ensuring recommendations are heard and taken seriously, apply in-depth troubleshooting and debugging skills to identify root causes, and communicate effectively with the BlueCat Engineering team to reproduce issues and findings.

Skills

Troubleshooting

Debugging

Systems

Databases

Applications

Test Environment Setup

Customer Communication

Technical Knowledge

Problem Solving

BlueCat

Provides Adaptive DNS and network security solutions

About BlueCat

BlueCat Networks provides Adaptive DNS solutions that improve network security, efficiency, and management of hybrid cloud environments. Their products include DNS, DHCP, and IPAM solutions, which help businesses automate network functions, minimize risks, and comply with industry standards. Unlike many competitors, BlueCat focuses on transforming DNS into a security asset, enabling organizations to quickly identify and address network threats. The company aims to support enterprises in their digital transformation efforts by offering a unified view of their network, simplifying tasks for DevOps and NetOps teams through automation.

Key Metrics

Toronto, CanadaHeadquarters

2001Year Founded

$27MTotal Funding

SERIES_BCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Professional Development Budget

Wellness Program

Employee Recognition Program

Risks

Integration challenges from LiveAction acquisition may disrupt operations and customer service.

Expansion in APAC exposes BlueCat to competition from established local players.

Zero Trust DNS introduction may face resistance, slowing adoption rates.

Differentiation

BlueCat specializes in Adaptive DNS, enhancing network security and hybrid cloud management.

Their solutions automate network functions, reducing risks and ensuring compliance.

BlueCat transforms DNS into a robust defense line, rapidly detecting network threats.

Upsides

Increased demand for hybrid cloud solutions boosts need for BlueCat's DNS management tools.

Zero Trust security models create opportunities for BlueCat's DNS-based security solutions.

Acquisition of LiveAction enhances BlueCat's network performance monitoring capabilities.

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