Customer Care Advocate

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Candidates must possess a high school diploma or equivalent and have over 3 years of customer service experience, specifically assisting patients in a healthcare setting. Experience in a high-volume Contact Center environment is required, along with proficiency in Microsoft Office Suite and virtual communication tools. Strong verbal and written communication skills, flexibility, adaptability to change, and a patient-focused, professional demeanor are essential. Demonstrating independent thinking, sound judgment, resourcefulness, and high emotional intelligence are also key requirements.

Responsibilities

The Customer Care Advocate will be responsible for handling a high volume of inbound calls, investigating patient insurance, estimating benefit coverage and out-of-pocket costs, and discussing patient responsibilities and payment options. This includes making outbound calls to patients, documenting all activities in the customer support system, and maintaining patient data confidentiality in compliance with HIPAA. The role also involves meeting productivity metrics, troubleshooting customer issues, processing order fulfillment, and providing information to internal and external customers while maintaining a positive attitude.

Skills

Customer Service

Contact Center

Insurance Verification

Benefits Investigation

Salesforce

Patient Financial Counseling

Problem-Solving

Communication

iRhythm Technologies

Advanced cardiac monitoring solutions provider

About iRhythm Technologies

iRhythm Technologies focuses on cardiac monitoring solutions, with its main product being the Zio Patch, a wearable device that tracks heart rhythms for up to 14 days. This extended monitoring helps healthcare providers detect irregular heart rhythms that shorter monitoring might miss, making it especially useful for patients at risk. The company serves both patients and healthcare providers, generating revenue by selling the Zio Patch and offering data analysis services to interpret the collected heart data. iRhythm aims to improve patient outcomes and streamline healthcare workflows in the cardiac health sector.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$102.8MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees