[Remote] Customer Care Advocate at iRhythm Technologies

Shifts vary based on business needs at the time of hiring, and the posting is continuously accepting applications for future openings.

Yes, the role involves producing high-quality work by leveraging self-motivation and initiative in a remote work environment.

The ideal candidate has experience working in a Contact Center, with health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.

Responsibilities include answering inbound calls, estimating patient responsibility based on benefits coverage, making outbound calls to discuss payment options, documenting in Salesforce, and maintaining HIPAA compliance.

Strong candidates demonstrate self-motivation, the ability to meet productivity metrics, maintain a positive attitude, deliver superior customer care, and handle high-volume work in a remote environment while complying with HIPAA.