Principal/Director - Digital Workplace Services (Remote) at Crowdstrike

United States

Apply Now

Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

Experience shaping end-to-end employee experience, including zero-touch provisioning, device lifecycle, virtualization, automation, and digital experience analytics
Ability to balance tight budgets with smart automation and up-skilling
Expertise in shifting from SLA-only views to experience-level agreements (XLAs)
Leadership of a high-performing global organization in Digital Workplace Services
Ownership of global strategy and execution across endpoint engineering (Windows/macOS/Linux & mobile), device lifecycle & depot operations, virtualization (VDI/DaaS/App Virtualization), self-service & knowledge, and DEX/DEM telemetry
Skills in driving outcome-based sourcing with partners, embedding privacy/security by design, and publishing OKRs, metrics, and quarterly business reviews
Passion for innovation, customer commitment, and high-trust culture in a mission-driven cybersecurity company

Responsibilities

Define a 3-year Digital Workplace strategy and annual operating plan with OKRs tied to business outcomes
Establish persona-based journeys (e.g., VIP, field/warehouse, creators/engineers, contact center) and align devices, apps, and policies accordingly
Launch a Center of Excellence to up-skill engineers (automation, scripting, DEX tooling) and cultivate a high-trust culture
Shift from reactive support to proactive experience management using DEX/DEM telemetry, sentiment, and XLA scorecards; publish actionable experience reports
Operate a scalable self-service and automation platform (catalog, guided workflows, bots, self-healing) to reduce downtime and time-to-productivity
Deploy smart lockers/kiosks and zero-touch device swaps to minimize employee friction
Implement Everything-as-Code for provisioning, configuration, packaging, patching, and policy with CI/CD pipelines, pre/post health gates, canaries/ringed rollouts, and rehearsed rollbacks
Drive autonomous remediation/self-healing to lower MTTR and increase device stability (crash-free rate, logon time, app reliability)
Govern safe changes via CAB, change-collision management, and auditable release controls
Align VDI/DaaS/app virtualization to personas and cost/performance guardrails; instrument capacity, latency, and adoption metrics
Lead end-to-end device lifecycle (procure → provision → retire) with zero-touch builds, sustainable asset management, and circularity programs
Run depot operations for rapid swap/repair and remote fulfillment integrated with lockers/kiosks and logistics SLAs
Curate a partner ecosystem (device lifecycle/PCaaS, DEX/DEM, collaboration/UC, virtualization, lockers/kiosks) with co-creation and outcome/XLA-based agreements
Manage budgets, forecasts, and business cases; track unit costs and ROI from automation and tooling; lead transitions and QBRs
Embed privacy by design and device/data security/compliance

Skills

Key technologies and capabilities for this role

WindowsmacOSLinuxMobileVDIDaaSApp VirtualizationDEXDEMEndpoint EngineeringDevice LifecycleAutomationOKRs

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote as indicated by the job title.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills and expertise are required for this role?

The role requires expertise in endpoint engineering (Windows/macOS/Linux & mobile), device lifecycle & depot operations, virtualization (VDI/DaaS/App Virtualization), automation/scripting, and DEX/DEM telemetry.

What is the company culture like at CrowdStrike?

CrowdStrike cultivates a culture that gives every employee flexibility and autonomy to own their careers, with a high-trust environment, relentless focus on innovation, and commitment to customers, community, and each other.

What makes a strong candidate for this Principal/Director role?

Strong candidates will have strategic leadership experience, ability to define multi-year strategies with OKRs, expertise in digital workplace technologies, and skills in automation, employee experience management, and building high-performing teams.

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

Land your dream remote job 3x faster with AI

Try Jobo Free