Principal/Director - Digital Workplace Services (Remote) at Crowdstrike

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

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Requirements

The Principal/Director - Digital Workplace Services should have a minimum of 15 years of experience in IT leadership roles, with a focus on digital transformation, cybersecurity, and software development
They should have a strong background in cloud computing, virtualization, and device lifecycle management
The ideal candidate should have experience in leading high-performing teams, driving outcome-based sourcing, and publishing clear OKRs and metrics
They should have expertise in cybersecurity, including threat intelligence, incident response, and security architecture
The Principal/Director should be able to drive business outcomes through strategic planning, leadership, and execution
They should have experience in managing budgets, forecasts, and business cases, as well as leading transitions and QBRs
The ideal candidate should have a strong understanding of digital workplace technologies, including DEX/DEM, virtualization, and self-service platforms
They should be able to embed privacy by design and device/da security principles into their work
The Principal/Director should have experience in launching and scaling Center of Excellence programs
They should be able to drive autonomous remediation and self-healing through Everything-as-Code and CI/CD pipelines
The ideal candidate should have experience in managing VDI/DaaS, device lifecycle, and depot operations
They should be able to curate a partner ecosystem and drive outcome-based sourcing through XLA-based agreements
The Principal/Director should have experience in managing budgets, forecasts, and business cases, as well as leading transitions and QBRs
They should have a strong understanding of cybersecurity regulations and compliance frameworks
The ideal candidate should have experience in driving business outcomes through strategic planning, leadership, and execution

Responsibilities

Define a 3-year Digital Workplace strategy and annual operating plan with OKRs tied to business outcomes
Establish persona-based journeys (e.g., VIP, field/warehouse, creators/engineers, contact center) and align devices, apps, and policies accordingly
Launch a Center of Excellence to up-skill engineers (automation, scripting, DEX tooling) and cultivate a high-trust culture
Shift from reactive support events to proactive experience management using DEX/DEM telemetry, sentiment, and XLA scorecards
Publish actionable experience reports and drive employee adoption through self-service and automation platforms
Deploy smart lockers/kiosks and zero-touch device swaps to minimize employee friction and time away from work
Implement Everything-as-Code for provisioning, configuration, packaging, patching, and policy with CI/CD pipelines, pre/post health gates, canaries/ringed rollouts, and rehearsed rollbacks
Drive autonomous remediation/self-healing to lower MTTR and increase device stability (crash-free rate, logon time, app reliability)
Align VDI/DaaS/app virtualization to the right personas and cost/performance guardrails; instrument capacity, latency, and adoption metrics
Lead end-to-end lifecycle (procure → provision → retire) with zero-touch builds, sustainable asset management, and circularity programs
Run depot operations for rapid swap/repair and remote fulfillment integrated with lockers/kiosks and logistics SLAs
Sourcing, Vendor & Financial Management: Curate a partner ecosystem (device lifecycle/PCaaS, DEX/DEM, collaboration/UC, virtualization, lockers/kiosks) with co-creation and outcome/XLA-based agreements
Manage budgets, forecasts, and business cases; track unit costs and ROI from automation and tooling; lead transitions and QBRs
Embed privacy by design and device/da security principles into work
Publish clear OKRs, metrics, and quarterly business reviews

Skills

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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