SaaS Implementation Manager

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, eCommerce, Veterinary, Animal HealthIndustries

Requirements

Candidates should possess a Bachelor's degree or equivalent practical experience and at least 4 years of experience managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment. Strong organizational skills, proficiency in project management tools, and excellent written and verbal communication skills with both technical and non-technical audiences are required. A willingness to travel to client sites as needed (up to 10-15%) is also necessary.

Responsibilities

The SaaS Implementation Manager will oversee the end-to-end onboarding of veterinary clinics onto the Vetcove platform, guiding them through setup, training, data migrations, and system configuration. This role involves acting as the primary point of contact for clinics during implementation, collaborating cross-functionally with internal teams, and managing project plans and timelines to ensure successful deployment. Responsibilities include delivering training, troubleshooting issues, communicating updates to stakeholders, and collaborating with Product and Engineering to launch new features.

Skills

SaaS implementation

Project management

Client onboarding

Data migration

System configuration

Training

Customer support

Cross-functional collaboration

Product

Engineering

Strategy

Client relationship management

Vetcove

Centralized platform for veterinary supply procurement

About Vetcove

Vetcove operates in the veterinary supply market, providing a platform for veterinary practices to order supplies and medications efficiently. The platform acts as a centralized marketplace where veterinary professionals can compare prices and availability from various suppliers, allowing them to access products from multiple distributors without the hassle of visiting different websites or contacting multiple suppliers. This saves time and effort for clinics. Vetcove also includes features like order history tracking, cart management, and analytics to assist practices in making informed purchasing decisions. The company partners with veterinary supply distributors, earning a commission on sales made through its platform, which aligns its interests with those of its clients. Vetcove aims to enhance efficiency and transparency in the procurement process for veterinary practices, addressing a vital need in the healthcare industry.

Boston, MassachusettsHeadquarters

2015Year Founded

$51.6MTotal Funding

SERIES_ACompany Stage

Enterprise Software, HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Home Office Stipend

Unlimited Paid Time Off

Company Equity

Risks

Emerging B2B marketplaces in Asia may challenge Vetcove's market position.

Dependence on distributor partnerships risks product availability if terms change.

Competitors offering lower commissions could attract distributors away from Vetcove.

Differentiation

Vetcove offers a centralized marketplace for veterinary supplies, streamlining procurement processes.

The platform provides price comparison and analytics, aiding informed purchasing decisions.

Vetcove's commission-based model aligns its interests with veterinary practices' needs.

Upsides

Increased telemedicine demand boosts need for Vetcove's integrated supply chain solutions.

Subscription models in pet care offer Vetcove recurring revenue opportunities.

Corporate veterinary group expansion increases demand for Vetcove's bulk order management.

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