SaaS Implementation Manager

About Vetcove

Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. Vetcove's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We’re a growing team on a mission to modernize the $50B+ animal health industry. Simply put, Vetcove helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. Vetcove is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team.

Location Type: Remote Employment Type: FullTime

About the Position

As a Platform Implementation Manager at Vetcove, you’ll be responsible for overseeing the end-to-end onboarding of veterinary clinics onto our platform. From kickoff through post-launch support, you’ll guide clinics through setup, training, data migrations, and system configuration—ensuring they’re set up for long-term success.

This is both a strategic and hands-on role. You'll be the primary point of contact for clinics during implementation, while collaborating cross-functionally with product, engineering, strategy, and support teams. In some cases, you may travel to client sites to support go-lives to ensure successful deployment.

What You’ll Do

• Own the entire implementation lifecycle—from project planning to go-live
• Act as the key liaison between veterinary clinics and internal teams, delivering a seamless onboarding experience
• Define project goals, success metrics, and deliverables aligned with client needs and business priorities
• Assist and guide clinics through a migration of their existing workflows to a new platform
• Build and manage project plans and timelines; identify and resolve blockers proactively
• Deliver training, troubleshoot issues, and support clients through system configuration, data imports, and integrations
• Regularly communicate updates to internal stakeholders and client leadership to ensure transparency and alignment
• Collaborate with Product and Engineering to launch new features or integrations within the implementation workflow

You Should Have

• Bachelor’s degree or equivalent practical experience
• 4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment
• Strong organizational skills and the ability to manage multiple concurrent projects
• Exceptional written and verbal communication skills with technical and non-technical audiences
• Proficiency in project management tools and experience building timelines and status reports
• Experience working with clinics, healthcare providers, or other medical environments is a plus but not required
• Willingness to travel to client sites as needed (up to 10–15%)

Benefits (Full Time Roles)

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Compensation

The typical base pay range for this role across the U.S. is: $70,000/year - $100,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $75,000 - $90,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives.

In addition to base compensation, Vetcove offers a comprehensive benefits package.