Technical Account Manager at Adobe

Seoul, South Korea

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Digital MarketingIndustries

Requirements

High-powered technical professional capable of navigating operational challenges for delivering real-time customer experiences at scale
Ability to work one-on-one with top-tier enterprise customers
Expertise in Adobe Experience Cloud applications, capabilities, and services
Skills in implementation, technical health, performance optimization, and business relationships
Experience evangelizing Adobe Solutions with enterprise customers
Ability to deliver dedicated services, methodology advice, and act as the customer’s technical advocate within Adobe
Knowledge of service delivery strategy, implementation cycle guidance, balancing risk, and maximizing value in Adobe technology adoption
Capability to partner with Customer Support leaders, field questions, log and work high-priority issues, and handle critical issues with extended Adobe Support team (Customer Support, Consulting, and Engineering)
Engagement skills with Director-level and above executives to translate business needs into technical and operational plans
Ability to drive discussions with multiple personas from developers and analysts to management and senior leadership

Responsibilities

Build, develop, and maintain strong one-on-one relationships with customers
Serve as a central point of contact and technical go-to person for multiple customers, establishing a deep business and operational understanding of their environment
Engage with Director above executives to translate business needs into technical and operational plans
Drive discussions with multiple personas from developers and analysts to management and senior leadership regarding tasks, projects, cases, and prioritization
Coordinate and drive efforts to optimize product performance and adoption
Lead and guide customers through sophisticated environment changes and upgrades
Field technical inquiries, handle customer issues, and influence partners to improve customers’ health
Supervise the management of technical critical issues and escalations
Share proactive notifications and recommendations of upcoming releases

Skills

Adobe Experience Cloud

Technical Account Management

Customer Success

Personalized Experiences

Real-time Experiences

Scalability

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees