[Remote] Customer Success Engineer at Rescale

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

SoftwareIndustries

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field
0–2 years of experience in technical support, help desk, or customer success roles in a B2B environment
Strong troubleshooting and problem-solving skills with attention to detail
Familiarity with SaaS products and ticketing/case management systems (Salesforce, Jira)
Clear written and verbal communication skills for both technical and non-technical users
Strong organizational skills with the ability to manage multiple tickets at once
Curiosity and willingness to learn about cybersecurity, compliance, and enterprise SaaS

Responsibilities

Serve as the first line of response for customer issues through the Support Portal
Gather details, reproduce issues when possible, and provide Tier 1 troubleshooting
Resolve Tier 2 issues when feasible by applying product knowledge and established best practices
Escalate complex or unresolved cases to Tier 3 with complete documentation
Maintain accurate records of customer interactions and resolutions in Salesforce and Jira
Contribute to FAQs, knowledge base articles, and training content to improve customer enablement
Support Customer Success Managers in customer check-ins and other success initiatives
Monitor SLA commitments to ensure timely, high-quality responses

Skills

Key technologies and capabilities for this role

TroubleshootingTechnical SupportCustomer PortalTicket ResolutionProduct KnowledgeDocumentation

Questions & Answers

Common questions about this position

Is this position remote or does it require office work?

The position is fully remote with an option of being based in our Boston, Knoxville, or DC area offices. Minimal travel for internal and customer meetings may be required.

What skills are required for the Customer Success Engineer role?

Required skills include 0–2 years of experience in technical support, help desk, or customer success roles in a B2B environment, strong troubleshooting and problem-solving skills, familiarity with SaaS products and ticketing systems like Salesforce and Jira, clear communication skills, strong organizational skills, and curiosity about cybersecurity and compliance.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the team structure for Customer Success Engineers?

CSEs are aligned by segment (Commercial or Federal) and work closely with Customer Success Managers and the Manager, Customer Success to ensure customers receive responsive, high-quality assistance.

What education is required for this position?

A Bachelor’s degree in Computer Science, Information is required.

Rescale

Cloud platform for high-performance computing

About Rescale

Rescale offers a cloud-based platform for high-performance computing (HPC) solutions aimed at computational engineering and research & development (R&D). The platform helps clients overcome limitations of outdated hardware by providing scalable computing resources, enabling faster product development and improved collaboration. Rescale differentiates itself with a pay-as-you-go model, allowing clients to access computing power on demand. The company's goal is to enhance innovation and competitiveness in the digital engineering sector.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$148.2MTotal Funding

SERIES_CCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance - Medical, dental and vision coverage.

Apple Gear - Get the latest tools to do amazing work.

Team Events - Happy hours, picnics, and hackdays

Catered Lunches - Get tasty meals delivered three days a week.

Commuter Benefits - Pre-tax savings on your commute.

401(k) + Stock Options - Receive meaningful equity in the company.

Risks

Competition from NVIDIA's Omniverse Blueprint may overshadow Rescale's simulation offerings.

Ansys and NVIDIA partnership could draw customers away from Rescale.

Reliance on partnerships exposes Rescale to risks if partners face difficulties.

Differentiation

Rescale offers cloud-native HPC solutions for diverse R&D and engineering applications.

The platform supports AI-driven real-time simulations, enhancing design efficiency and productivity.

Rescale's partnerships expand its capabilities in quantum computing and sustainable energy sectors.

Upsides

Collaboration with NVIDIA enhances Rescale's AI-based CAE acceleration capabilities.

Partnership with IonQ opens new markets in healthcare and national security.

Recognition by Gartner and Deloitte boosts Rescale's market credibility and client attraction.

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