[Remote] IT Manager at SmithRx

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Health-TechIndustries

Requirements

5+ years of experience in an IT leadership role with direct people management responsibility
Proven experience in a regulated industry (e.g., healthtech, fintech) with deep, hands-on knowledge of HIPAA and SOC2 compliance frameworks
Demonstrated experience managing IT budgets, assets, and vendor negotiations
Demonstrated expertise managing a cloud-first, heterogeneous environment

Responsibilities

Lead & Mentor: Manage a distributed team of 6 IT professionals, fostering their growth, managing performance, and building a culture of collaboration and excellence
Own IT Operations: Oversee our IT Service Management (ITSM) function, ensuring the delivery of high-quality support, defining and reporting on SLAs/SLOs, and continuously improving the employee experience
Drive Compliance: Collaborate closely with Compliance and GRC teams to own IT's role in our compliance programs, managing controls, gathering evidence, and interfacing with auditors for HIPAA and SOC2
Financial & Vendor Management: Manage the IT budget, oversee procurement, and lead vendor management activities, including contract negotiations and relationship management
Manage Assets: Direct the full lifecycle of corporate IT assets, from procurement and deployment to maintenance and disposal
Engineer & Document Processes: Design, implement, and document scalable IT processes. Build and maintain a robust knowledge management library to empower both your team and our employees
Champion Modern Operations: Integrate GitOps and ChatOps methodologies into your team's workflows, complementing and enhancing our automation-first engineering culture

Skills

Key technologies and capabilities for this role

IT OperationsService ManagementTeam LeadershipSecurityCompliance

Questions & Answers

Common questions about this position

What is the team size and structure for this IT Manager role?

The role involves managing a distributed team of 6 IT professionals across multiple offices and time zones.

What are the main responsibilities of the IT Manager?

Key duties include leading and mentoring a team of 6, owning IT operations and ITSM with SLAs/SLOs, driving compliance for HIPAA and SOC2, and handling financial and vendor management.

What is the reporting structure for this position?

The IT Manager reports to the Vice President of IT, InfoSec, GRC, and Cloud Security.

What company culture and values does SmithRx emphasize?

SmithRx has a mission-driven and collaborative culture guided by values of Integrity, Courage, and Together, fostering grit, resilience, empathy, and team commitment.

What kind of leader is ideal for this IT Manager role?

A hands-on and strategic leader who thrives in a cloud-first, automation-heavy organization, excels at building people, processes, and technology, and champions secure, compliant, user-friendly systems.

SmithRx

Pharmacy benefit management with transparent pricing

About SmithRx

SmithRx operates as a Pharmacy Benefit Manager (PBM) that focuses on managing prescription drug plans for self-insured employers and plan sponsors. The company uses a transparent pricing model called "Pass Through Pricing," where it charges only an administrative fee and passes all rebates from prescriptions directly to clients and their members. This model contrasts with traditional PBMs that often inflate drug prices and retain rebates for profit. SmithRx's clients benefit from a technology platform that utilizes real-time data to improve service delivery, ensuring efficient and high-quality pharmacy benefit management. The company also provides a concierge service to enhance support for both members and clients. SmithRx aims to simplify pharmacy benefits while maximizing value for its clients through transparency, advanced technology, and exceptional customer service.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$94.8MTotal Funding

SERIES_CCompany Stage

HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Holidays

Wellness Program

Commuter Benefits

Parental Leave

Mental Health Support

Professional Development Budget

Risks

Increased competition from technology-driven PBMs like Capital Rx could erode market share.

Rapid technological advancements may require costly updates to SmithRx's platform.

Potential regulatory scrutiny on PBM pricing models could impact SmithRx's business model.

Differentiation

SmithRx uses a transparent 'Pass Through Pricing' model, unlike traditional PBMs.

The company leverages real-time data for efficient pharmacy benefit management services.

SmithRx offers concierge-level service, enhancing customer satisfaction and support.

Upsides

SmithRx secured $60M in Series C funding, indicating strong investor confidence.

Partnership with Banjo Health enhances prior authorization processes using AI technology.

Collaboration with TheracosBio offers cost-effective drug options for Type 2 Diabetes.

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