Strategic Account Manager (Post-Sales)

Canada

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$150,000 – $180,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Fraud Prevention, ComplianceIndustries

Requirements

Candidates should have over 7 years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS. A strong understanding of how customers integrate APIs is essential, along with domain experience in compliance, fintech, or AML/KYC. Exceptional analytical skills are required.

Responsibilities

The Strategic Account Manager will act as the primary point of contact for customers, addressing both day-to-day and strategic challenges to maximize customer ROI. They will build a thorough understanding of Sardine's products and technology, translating complex issues into actionable solutions. The role involves advising customers on best practices related to fraud and compliance, monitoring and communicating KPIs, providing strategic analysis for long-term expansion, and collaborating with risk analytics teams to address new fraud typologies.

Skills

Account Management

Customer Success

Fraud Prevention

AML Compliance

Risk Analytics

Data Science

Integrations

Product Management

Client Relationship Management

SaaS

Sardine

Fraud prevention and compliance platform

About Sardine

Sardine.ai focuses on fraud prevention and compliance for banks, retailers, and fintech companies. Its platform offers tools for risk scoring, transaction monitoring, and customer due diligence, helping clients detect fraud and prevent money laundering. What sets Sardine.ai apart is its ability to monitor customer interactions for fraud signals, using data from over 35 providers to generate accurate risk scores. The company's goal is to enhance security and compliance for financial institutions and retailers.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$73.5MTotal Funding

SERIES_BCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Generous compensation in cash and equity

7-year for post-termination option exercise (vs. standard 90 days)

Early exercise for all options, including pre-vested

Work from anywhere: Remote-first Culture

Unlimited paid time off and minimum 2 weeks/year of mandatory vacation

100% of health insurance, dental, and vision coverage for employees and 60% for dependents

4% matching in 401k

Company-wide offsites, the last one was at Miami

MacBook Pro delivered to your door

One-time stipend to set up a home office — desk, monitors, etc.

Monthly meal stipend

Monthly health and wellness stipend

Monthly meet-up stipend

Unlimited access to an expert financial advisory

Risks

Sophisticated synthetic identity fraud challenges traditional detection methods.

Real-time payment systems increase fraud risk, straining current detection capabilities.

Dollar-to-crypto conversion partnership may attract regulatory scrutiny.

Differentiation

Sardine offers instant settlement for NFT and cryptocurrency transactions, enhancing transaction speed.

The platform uses behavioral biometrics to monitor interactions, providing precise risk scores.

Sardine integrates data from over 35 providers for comprehensive fraud detection.

Upsides

Partnership with Experian enhances product offerings with behavioral biometrics and device intelligence.

Collaboration with Airbase expands market reach in integrated risk management solutions.

Launch of GenAI assistant, Finley, leverages AI for competitive fraud detection.

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