Customer Success Manager
AmpereSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
$150,000 – $180,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Fraud Prevention, ComplianceIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for the Strategic Account Manager role?
The salary range is $150K - $180K.
Is this position remote, and what are the location preferences?
The role is remote for US or Canada, with East Coast preferred. Sardine operates a remote-first culture with hubs in the Bay Area, NYC, Austin, and Toronto.
What skills and experience are required for this position?
Candidates need 7+ years in Account Management, Customer Success, Risk Management, or Solutions Architecture in B2B SaaS with strong API integrations understanding, plus domain experience in compliance, fintech, or AML/KYC.
What is Sardine's company culture like?
Sardine has a remote-first culture emphasizing flexibility, productivity, work-life balance, and valuing self-motivated individuals with extreme ownership and high growth orientation, prioritizing performance over hours.
What makes a strong candidate for this Strategic Account Manager role?
A strong candidate has 7+ years in Account Management, Customer Success, Risk Management, or Solutions Architecture in B2B SaaS with API integrations experience, plus expertise in compliance, fintech, or AML/KYC.
Sardine
Fraud prevention and compliance platform
About Sardine
Sardine.ai focuses on fraud prevention and compliance for banks, retailers, and fintech companies. Its platform offers tools for risk scoring, transaction monitoring, and customer due diligence, helping clients detect fraud and prevent money laundering. What sets Sardine.ai apart is its ability to monitor customer interactions for fraud signals, using data from over 35 providers to generate accurate risk scores. The company's goal is to enhance security and compliance for financial institutions and retailers.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$73.5MTotal Funding
SERIES_BCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees
Benefits
Generous compensation in cash and equity
7-year for post-termination option exercise (vs. standard 90 days)
Early exercise for all options, including pre-vested
Work from anywhere: Remote-first Culture
Unlimited paid time off and minimum 2 weeks/year of mandatory vacation
100% of health insurance, dental, and vision coverage for employees and 60% for dependents
4% matching in 401k
Company-wide offsites, the last one was at Miami
MacBook Pro delivered to your door
One-time stipend to set up a home office — desk, monitors, etc.
Monthly meal stipend
Monthly health and wellness stipend
Monthly meet-up stipend
Unlimited access to an expert financial advisory
Risks
Sophisticated synthetic identity fraud challenges traditional detection methods.
Real-time payment systems increase fraud risk, straining current detection capabilities.
Dollar-to-crypto conversion partnership may attract regulatory scrutiny.
Differentiation
Sardine offers instant settlement for NFT and cryptocurrency transactions, enhancing transaction speed.
The platform uses behavioral biometrics to monitor interactions, providing precise risk scores.
Sardine integrates data from over 35 providers for comprehensive fraud detection.
Upsides
Partnership with Experian enhances product offerings with behavioral biometrics and device intelligence.
Collaboration with Airbase expands market reach in integrated risk management solutions.
Launch of GenAI assistant, Finley, leverages AI for competitive fraud detection.
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