Job Description

Salary: $150K - $180K Employment Type: Full-Time Location Type: Remote (US or Canada - East Coast Preferred)

Company Overview

Sardine is a leader in fraud prevention and AML compliance. Our platform leverages device intelligence, behavior biometrics, machine learning, and AI to proactively stop fraud. Over 300 banks, retailers, and fintechs globally utilize Sardine to combat identity fraud, payment fraud, account takeovers, and social engineering scams. We have secured $145M in funding from prominent investors including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures.

Our Culture

Sardine operates with a remote-first work culture, allowing employees to work from anywhere. While we have hubs in the Bay Area, NYC, Austin, and Toronto, our commitment is to flexibility and productivity. We value talented, self-motivated individuals who demonstrate extreme ownership and a high growth orientation, prioritizing performance over hours worked. We believe in work-life balance, encouraging employees to attend personal commitments without compromising their professional responsibilities.

About the Role

As Sardine experiences rapid customer acquisition and pursues an ambitious roadmap, we are building a world-class customer success team. This role is a hybrid of Account Manager and Solution Architect, focused on supporting our fraud, payments, and compliance-related products. You will manage a portfolio of customers, serving as their primary point of contact and internal advocate to maximize their return on investment with Sardine. This position requires close collaboration with Sardine's fraud, payments, and compliance teams, including risk analytics, data science, integrations, and product development, to help customers achieve their risk, fraud, and compliance objectives.

Responsibilities

• Serve as the primary point of contact for customers, addressing both day-to-day issues and strategic opportunities to maximize customer ROI.
• Develop a deep understanding of Sardine's products, technology, and strategy, and effectively communicate this to customers.
• Translate complex product and technology challenges into clear, actionable solutions, managing the solution process internally and externally.
• Provide expert advice and best practices on fraud and compliance matters.
• Build, monitor, and communicate Key Performance Indicators (KPIs) to clients.
• Conduct strategic analysis and critical thinking to support long-term expansion plans.
• Collaborate with Sardine's risk analytics teams to proactively identify and resolve new fraud typologies, communicating findings to customers.

Ideal Candidate Profile

• 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with a strong understanding of API integrations.
• Domain experience in compliance, fintech, or AML/KYC.
• Exceptional analytical skills with a proven ability in data analysis and insight generation.
• Proficiency in using business intelligence tools.
• Ability to translate complex strategies into actionable processes and outcomes.
• Strong relationship-building and collaboration skills.
• Excellent presentation skills for diverse stakeholders in virtual and in-person settings.
• Previous customer-facing experience, ideally with technical products.
• Exceptional project management skills, with the ability to synthesize information and manage multiple stakeholder needs.
• A proactive approach to process improvement.
• A passion for enhancing customer efficiency.

Compensation and Benefits

• Base Pay: $150,000 - $180,000
• Equity: Potential for significant upside.
• Benefits: Attractive benefits package.

Note: The final compensation will be determined based on factors such as candidate location, qualifications, work history, and interview performance.