Technical Customer Success Manager

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software Development, Data & Analytics, Product ManagementIndustries

Requirements

Candidates must be customer-obsessed and technically proficient to help customers solve problems independently. They should excel at building customer relationships, understanding priorities, and ensuring long-term success. The role requires experience managing approximately 50 paying customers in the $20-$100k ARR range, including those who have self-served. The position is fully remote and open to candidates within GMT-8 to GMT+2 timezones.

Responsibilities

The Technical Customer Success Manager will serve as the primary point of contact for assigned customers, focusing on retention and growth. Responsibilities include building relationships with key stakeholders, owning customer feedback to inform the PostHog team, and providing highly responsive communication via Slack, support tickets, and email. The role also involves monitoring product usage and revenue data to proactively address customer health and prevent churn.

Skills

Customer Success

Technical Support

Product Analytics

Session Replay

Feature Flags

Experiments

CDP

SQL

Data Warehouse

LLM Observability

Open Source

PostHog

Platform for product engineering and data integration

About PostHog

PostHog offers a unified platform that combines tools for product engineering and data integration, helping businesses focus on product development. Its usage-based pricing model decreases costs as clients use the platform more, and it includes a free tier for many users. The platform is adaptable with numerous use cases and is supported by tutorials and guides. Unlike competitors, PostHog does not have a sales team, providing recorded demos and personalized options instead.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$26.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees