Customer Success Engineer
RescaleSalary not specified
Part Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software Development, Data & Analytics, Product ManagementIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote?
Yes, this is a full-remote position with a globally distributed team, hiring within timezones from GMT-8 to GMT+2.
What technical skills are required for this role?
The role requires a highly technical individual capable of assisting customers effectively and solving real problems independently, without relying on sales engineers, positioning you as the expert.
What is the salary for this position?
This information is not specified in the job description.
What does PostHog's company culture emphasize?
PostHog values open source community building, transparency by sharing roadmap and compensation publicly, autonomy and impact for team members, and solving big problems through rapid iteration and user feedback.
What makes a strong candidate for this Customer Success Manager role?
Strong candidates are highly technical experts who can solve customer problems independently, excel at building and nurturing relationships with stakeholders, and are customer-obsessed with skills in understanding priorities for long-term success.
PostHog
Platform for product engineering and data integration
About PostHog
PostHog offers a unified platform that combines tools for product engineering and data integration, helping businesses focus on product development. Its usage-based pricing model decreases costs as clients use the platform more, and it includes a free tier for many users. The platform is adaptable with numerous use cases and is supported by tutorials and guides. Unlike competitors, PostHog does not have a sales team, providing recorded demos and personalized options instead.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$26.3MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
401(k) Company Match
Company Equity
Mental Health Support
Professional Development Budget
Risks
Competition from privacy-focused platforms like Matomo and Plausible is increasing.
Scaling usage-based pricing may challenge larger enterprise adoption.
Reliance on free tier could risk financial stability if users don't convert.
Differentiation
PostHog offers open-source product analytics tailored for developers.
The platform replaces the modern data stack, focusing on product development.
PostHog's usage-based pricing decreases with scale, offering cost efficiency.
Upsides
Increased demand for open-source analytics tools boosts PostHog's market potential.
Growing trend towards self-hosted solutions aligns with PostHog's offerings.
Recent $15M funding supports expansion and feature development.
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