Customer Success Engineer
HightouchSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software Development, Data & Analytics, Product ManagementIndustries
Requirements
Candidates must be customer-obsessed and technically proficient to help customers solve problems independently. They should excel at building customer relationships, understanding priorities, and ensuring long-term success. The role requires experience managing approximately 50 paying customers in the $20-$100k ARR range, including those who have self-served. The position is fully remote and open to candidates within GMT-8 to GMT+2 timezones.
Responsibilities
The Technical Customer Success Manager will serve as the primary point of contact for assigned customers, focusing on retention and growth. Responsibilities include building relationships with key stakeholders, owning customer feedback to inform the PostHog team, and providing highly responsive communication via Slack, support tickets, and email. The role also involves monitoring product usage and revenue data to proactively address customer health and prevent churn.
Skills
Customer Success
Technical Support
Product Analytics
Session Replay
Feature Flags
Experiments
CDP
SQL
Data Warehouse
LLM Observability
Open Source
PostHog
Platform for product engineering and data integration
About PostHog
PostHog offers a unified platform that combines tools for product engineering and data integration, helping businesses focus on product development. Its usage-based pricing model decreases costs as clients use the platform more, and it includes a free tier for many users. The platform is adaptable with numerous use cases and is supported by tutorials and guides. Unlike competitors, PostHog does not have a sales team, providing recorded demos and personalized options instead.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$26.3MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
401(k) Company Match
Company Equity
Mental Health Support
Professional Development Budget
Risks
Competition from privacy-focused platforms like Matomo and Plausible is increasing.
Scaling usage-based pricing may challenge larger enterprise adoption.
Reliance on free tier could risk financial stability if users don't convert.
Differentiation
PostHog offers open-source product analytics tailored for developers.
The platform replaces the modern data stack, focusing on product development.
PostHog's usage-based pricing decreases with scale, offering cost efficiency.
Upsides
Increased demand for open-source analytics tools boosts PostHog's market potential.
Growing trend towards self-hosted solutions aligns with PostHog's offerings.
Recent $15M funding supports expansion and feature development.
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