Customer Success Manager (AI SaaS)
TomoSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, Manufacturing TechnologyIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this Customer Success Manager role remote?
Yes, this is a remote-friendly role that can be based anywhere in the US.
What are the key responsibilities of the Customer Success Manager?
Key responsibilities include serving as the main point of contact for customers, driving adoption and time to value, owning retention metrics like churn and GRR, identifying expansion opportunities, and collaborating with Sales and Product teams.
What metrics will the Customer Success Manager own?
The role owns key metrics such as churn, gross retention rate (GRR), same-site expansion, and generating Customer Success Qualified Leads (CSQLs) for multi-site expansion opportunities.
What is the company culture like at Amper?
Amper is an early-stage, VC-backed SaaS company with fast growth, ambitious goals, and a collaborative environment where Customer Success Managers work closely with Sales, Product, and other teams to drive customer success and product improvement.
What makes a strong candidate for this Customer Success Manager position?
A strong candidate has experience ensuring customer outcomes, driving adoption and retention in a SaaS environment, building executive relationships, owning metrics like churn and expansion, and collaborating cross-functionally, particularly with manufacturing or operations-focused customers.
Ampere
Manufactures high-performance processors for cloud computing
About Ampere
Ampere Computing creates high-performance processors specifically for cloud computing applications, achieving significant performance improvements over competitors. Their processors are designed for sustainability, delivering high performance while using less power through a unique architecture and efficient design. Targeting data centers and businesses, Ampere's scalable processors cater to various environments, from large cloud data centers to edge computing. The company also offers developer tools and resources to support the creation of cloud-native solutions.
Santa Clara, CaliforniaHeadquarters
2017Year Founded
$369.6MTotal Funding
SECONDARYCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees
Risks
AWS's 896-core instance challenges Ampere's high-performance computing position.
Potential Arm acquisition may disrupt Ampere's business model and focus.
Oracle's lower CPU core pricing could affect Ampere's competitiveness.
Differentiation
Ampere's processors offer 50% higher performance than Genoa and 68% than Bergamo.
Their single-threaded core architecture ensures high performance with lower power consumption.
Ampere's Altra Family scales from 32 to 128 cores, suitable for diverse environments.
Upsides
Ampere's partnership with Qualcomm enhances their AI-specific cloud solutions.
The expansion to 256 cores in AmpereOne attracts high core density seekers.
Focus on sustainable computing aligns with eco-conscious market demands.
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