Partner Customer Success Manager
Vanta$122,000 - $143,000/year
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, Manufacturing TechnologyIndustries
Requirements
Candidates should have 5+ years of experience in a Customer Success, Account Management, or related post-sale role supporting B2B SaaS products, with at least 2 years of experience working with manufacturing or industrial customers. A strong understanding of SaaS technology in the manufacturing sector is essential.
Responsibilities
The Customer Success Manager will serve as the primary point of contact for customers, ensuring they achieve measurable outcomes with Amper and driving adoption, retention, and satisfaction. Responsibilities include developing trusted relationships with stakeholders, creating customized success plans, monitoring usage metrics, and identifying expansion opportunities. The role also involves collaborating with Sales, Product, and Support teams, acting as a customer advocate, and providing feedback for product improvements.
Skills
Customer Success
SaaS
Relationship Building
Account Management
Product Adoption
Customer Retention
Cross-functional Collaboration
Data Analysis
Problem-Solving
Ampere
Manufactures high-performance processors for cloud computing
About Ampere
Ampere Computing creates high-performance processors specifically for cloud computing applications, achieving significant performance improvements over competitors. Their processors are designed for sustainability, delivering high performance while using less power through a unique architecture and efficient design. Targeting data centers and businesses, Ampere's scalable processors cater to various environments, from large cloud data centers to edge computing. The company also offers developer tools and resources to support the creation of cloud-native solutions.
Santa Clara, CaliforniaHeadquarters
2017Year Founded
$369.6MTotal Funding
SECONDARYCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees
Risks
AWS's 896-core instance challenges Ampere's high-performance computing position.
Potential Arm acquisition may disrupt Ampere's business model and focus.
Oracle's lower CPU core pricing could affect Ampere's competitiveness.
Differentiation
Ampere's processors offer 50% higher performance than Genoa and 68% than Bergamo.
Their single-threaded core architecture ensures high performance with lower power consumption.
Ampere's Altra Family scales from 32 to 128 cores, suitable for diverse environments.
Upsides
Ampere's partnership with Qualcomm enhances their AI-specific cloud solutions.
The expansion to 256 cores in AmpereOne attracts high core density seekers.
Focus on sustainable computing aligns with eco-conscious market demands.
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