Customer Success Manager

Position Overview

• Location Type: Onsite (Significant Travel Required)
• Job Type: Full-time
• Salary: Not specified

Tellius enables organizations to get faster insights from their data using AI-powered automation. Any user can ask any question across billions of records via a Google-like interface, understand “why” metrics change via automated insights that surface hidden key drivers and trends, and get predictive recommendations — in a self-service manner. Unlike traditional BI tools, Tellius excels at ad hoc and exploratory data analysis, root-cause/trend insights and anomaly detection, and business-friendly advanced analytics.

The mission for this Customer Success Manager role is to own and manage enterprise accounts across the full post-sales journey from implementation to adoption, expansion, and retention. This role will involve significant travel as needed to customer sites.

Responsibilities

• Own key customer accounts and achieve top decile results across retention, expansion, adoption, and advocacy.
• Build strategic customer relationships, identify expansion opportunities, and collaborate with sales to win those opportunities.
• Ensure retention across your customer base by implementing adoption plays, uncovering and communicating value, and collaborating with sales to ensure renewals are executed on-time.
• Contribute to internal playbooks for implementation, adoption, expansion, and retention.
• Drive the negotiation, scoping, project management, and execution of professional services contracts in collaboration with the Technical Solutions team.

Qualifications

• 5-8 years of experience in customer success / analytics consulting and in advising enterprise clients on analytics roll out, adoption, and use case execution
• Track record of exceptional results as a customer success manager
• Deep understanding of analytics teams in large enterprises
• Extremely strong customer-facing skills
• Experience with big data technologies, data modeling, and some knowledge of machine learning – R/Python, SQL or Spark

Personal Characteristics

• Impeccable Follow Through: Never drops the ball and communicates proactively when timelines need to be pushed.
• Thoughtful & Fast: Understands that speed is a competitive advantage and always strives to hit their goals 10x faster than expected.
• Data-Driven: Knows what metrics matter and can analyze them.
• Hustles: Creative ability to get deals closed against all odds.
• Customer Obsessed: Laser focused on providing value.