Enterprise Customer Success Manager
Sigma Computing132,000 - 165,000 USD/year
- Full Time
- Expert & Leadership (9+ years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Business Intelligence, Data & Analytics, Software as a Service (SaaS)Industries
Requirements
Candidates should possess 5-8 years of experience in customer success or analytics consulting, advising enterprise clients on analytics rollouts, adoption, and use case execution. They must have a proven track record of exceptional results as a customer success manager, along with a deep understanding of analytics teams within large enterprises. Experience with big data technologies, data modeling, and familiarity with machine learning tools such as R/Python, SQL, or Spark is also required.
Responsibilities
The Customer Success Manager will own and manage enterprise accounts throughout the full post-sales journey, including implementation, adoption, expansion, and retention. This role involves building strategic customer relationships, identifying expansion opportunities, collaborating with sales to secure those opportunities, ensuring retention through adoption plays and value communication, contributing to internal playbooks, and managing professional services contracts in collaboration with the Technical Solutions team. Furthermore, they will drive the negotiation and execution of these contracts, and travel to customer sites as needed.
Skills
Customer Success
Account Management
Enterprise Client Relations
Analytics Consulting
Adoption Strategies
Renewal Management
Project Management
Negotiation
Tellius
Decision intelligence platform for data analysis
About Tellius
Tellius provides a decision intelligence platform that combines data exploration, visualization, and machine learning to assist businesses in making informed decisions. The platform enables organizations to analyze large datasets, uncover insights, and predict future trends, which is essential for optimizing operations, enhancing customer experiences, and increasing revenue. Tellius caters to a wide range of clients, including Fortune 100 companies and B2B enterprises, by offering features like automated machine learning, interactive visualizations, and predictive analytics. Unlike many competitors, Tellius allows users to derive insights without needing extensive data science expertise. The company operates on a subscription-based software-as-a-service (SaaS) model, providing clients with scalable access to its cloud-hosted platform. The goal of Tellius is to empower businesses to make data-driven decisions efficiently and effectively.
Key Metrics
Reston, VirginiaHeadquarters
2016Year Founded
$32.4MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
51-200Employees