Senior Solutions Architect, Post-Sales (West Coast)

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: Not specified
• About Monte Carlo: Monte Carlo is the data reliability company, the creator of the industry's first end-to-end Data Observability platform. They work with data-driven companies like Fox, Pepsico, Amazon, and American Airlines to help them achieve trust in data. Named an Inc. Best Workplace for 2024 and a DBTA Readers Choice for Best Data Observability Solution for 2024.

About the Role

• We are looking for an experienced customer-facing Solutions Architect to support our largest enterprise customers.
• This role requires a strong technical aptitude, extensive customer-facing experience, and the ability to oversee multiple engagements.
• The position is based on the West Coast.

Responsibilities

• Be a strategic technical counterpart to the Success team at Monte Carlo.
• Define project scope based on the customer's needs and requirements, guide clear outcomes, and communicate technical and value propositions.
• Deliver implementations of Monte Carlo, including on complex data lake environments.
• Define "best practice" approaches for achieving a desired technical capability through Monte Carlo.
• Deliver training and enablement on advanced technical concepts to technical customers.
• Create collateral, documentation, and other technical materials as needed.
• Advocate on behalf of customers cross-functionally with Product, Engineering, Support, and Sales.
• Analyze customer trends and identify opportunities to drive product consumption growth.

Requirements

• Experience:
  • 3-5 years of experience in a technical, customer-facing role, preferably within the data technology space.
  • Use case discovery, scoping, and delivering complex solutions to multiple audiences.
  • Working with Enterprise customers before and managing multiple stakeholders and priorities.
  • Working in a high-performing team.
  • Identifying and improving internal and customer-facing processes.
  • Previous experience in a startup environment.
• Skills:
  • Finding creative solutions to unlock the value of the product.
  • Understanding of cloud data warehousing, data lakes, ETL concepts and workflows, BI solutions, SQL, and working with APIs.
  • Networking experience is a plus.
• Attributes:
  • High degree of ownership and appetite for ambiguity.
  • Relentless desire to solve customer problems.

Application Instructions

• Note: Salary information was not provided in the job description. Interested candidates should submit their resume and cover letter through the application process.