[Remote] Customer Success Manager (Mid-Market) at Scribe

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Biotechnology, SoftwareIndustries

Requirements

Candidates should have 3-6 years of relevant work experience, with a strong preference for customer success experience owning subscription renewals and expansion targets in a SaaS environment. They should also possess engaging presentation skills and an understanding of business challenges. A techno-functional mindset and experience with SaaS applications are essential, along with a passion for customer success, curiosity, and a drive to continuously improve.

Responsibilities

The Customer Success Manager will serve as the primary point of contact for Enterprise customers, responsible for onboarding, driving adoption, and managing contract renewals to ensure customer and revenue retention. They will advise customers on best practices, assess activity data to communicate ROI, and identify expansion opportunities by uncovering new use cases and teams. This role involves partnering closely with Account Executives, collaborating with Product, Marketing, and Support teams, and spearheading strategic projects to improve adoption, retention, and expansion metrics.

Skills

Customer Onboarding

Customer Adoption

Customer Lifecycle Management

Renewal Management

Expansion Opportunities

Account Setup

Best Practices

Product Expertise

Customer Relationship Management

Scribe

AI-powered platform for creating guides

About Scribe

ScribeHow provides a platform for creating how-to guides and training documents using artificial intelligence. The platform automatically generates step-by-step guides for any web or desktop process, which helps businesses save time and resources by eliminating the need for manual documentation. It also features automatic redaction of sensitive information from screenshots to ensure compliance with data protection regulations. ScribeHow operates on a freemium model, allowing users to access a free version with the option to upgrade for more features. This approach attracts a diverse range of customers, from small businesses to large corporations. The user-friendly interface has been recognized for simplifying the guide creation process, contributing to the growth of businesses that use it.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$53.5MTotal Funding

SERIES_BCompany Stage

Enterprise Software, Cybersecurity, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Parental Leave

Remote Work Options

Home Office Stipend

Risks

Competition from Google and Microsoft could overshadow Scribe's AI offerings.

Rapid revenue growth may lead to operational challenges if not managed properly.

The freemium model poses financial risks if conversion rates to paid plans are low.

Differentiation

Scribe uses AI to automate step-by-step guide creation, saving time and resources.

The platform's automatic redaction feature ensures compliance with data protection regulations.

Scribe's freemium model attracts a broad range of customers, from small to large businesses.

Upsides

Scribe's revenue grew 400% last year, indicating strong market demand.

The rise of remote work increases demand for Scribe's asynchronous documentation capabilities.

Scribe's integration with tools like Asana and Trello enhances its utility for project management.

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