[Remote] Customer Success Manager (Mid-Market) at Scribe

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Biotechnology, SoftwareIndustries

Skills

Key technologies and capabilities for this role

Customer OnboardingCustomer AdoptionCustomer Lifecycle ManagementRenewal ManagementExpansion OpportunitiesAccount SetupBest PracticesProduct ExpertiseCustomer Relationship Management

Questions & Answers

Common questions about this position

Is this Customer Success Manager role remote?

Yes, the role is fully remote and candidates can be based anywhere in the US or Canada.

What salary or compensation does this position offer?

This information is not specified in the job description.

What skills or experience make someone a great fit for this role?

Ideal candidates are passionate about helping customers succeed with Scribe, describe themselves as 'techno-functional' with SaaS experience, and understand how features apply to business needs.

What is the company culture like at Scribe?

Scribe values builders who master their crafts, care deeply about teammates, and win together, with core values including Accelerate impact, Raise the bar, Make our users heroes, Clear is kind, Rapid learning machine, and One team one dream.

What makes a strong candidate for this Customer Success Manager position?

Strong candidates are passionate about Scribe and customer success, have techno-functional SaaS experience, and can drive onboarding, adoption, renewals, and expansion for Enterprise Mid-Market customers.

Scribe

AI-powered platform for creating guides

About Scribe

ScribeHow provides a platform for creating how-to guides and training documents using artificial intelligence. The platform automatically generates step-by-step guides for any web or desktop process, which helps businesses save time and resources by eliminating the need for manual documentation. It also features automatic redaction of sensitive information from screenshots to ensure compliance with data protection regulations. ScribeHow operates on a freemium model, allowing users to access a free version with the option to upgrade for more features. This approach attracts a diverse range of customers, from small businesses to large corporations. The user-friendly interface has been recognized for simplifying the guide creation process, contributing to the growth of businesses that use it.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$53.5MTotal Funding

SERIES_BCompany Stage

Enterprise Software, Cybersecurity, AI & Machine LearningIndustries

201-500Employees

Benefits

Health Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Parental Leave

Remote Work Options

Home Office Stipend

Risks

Competition from Google and Microsoft could overshadow Scribe's AI offerings.

Rapid revenue growth may lead to operational challenges if not managed properly.

The freemium model poses financial risks if conversion rates to paid plans are low.

Differentiation

Scribe uses AI to automate step-by-step guide creation, saving time and resources.

The platform's automatic redaction feature ensures compliance with data protection regulations.

Scribe's freemium model attracts a broad range of customers, from small to large businesses.

Upsides

Scribe's revenue grew 400% last year, indicating strong market demand.

The rise of remote work increases demand for Scribe's asynchronous documentation capabilities.

Scribe's integration with tools like Asana and Trello enhances its utility for project management.

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