Head of Customer Success
TimescaleFull Time
Senior (5 to 8 years)
Key technologies and capabilities for this role
Common questions about this position
The salary is $120,000.
Yes, this is a fully remote position.
The role requires strong B2B SaaS experience, self-starter mindset for startup environments, expertise in strategic account management, project management skills, and knowledge of identity verification technologies.
Vouched operates in a fast-paced startup environment focused on innovation in identity verification, with a drive to own the market, deliver world-changing experiences, and emphasize modern cloud infrastructure, automated processes, and cross-functional collaboration.
A strong candidate is a self-starter with B2B SaaS experience who thrives in startups, excels at revenue growth through upselling and contract conversions, manages strategic accounts effectively, handles technical onboarding and project management, and collaborates cross-functionally.
Digital identity verification using AI technology
Vouched.id specializes in digital identity verification solutions that utilize artificial intelligence and computer vision to enhance the online identity verification process. Their services are essential for businesses in sectors like automotive, eCommerce, and finance, where quick and accurate customer authentication is crucial. Vouched.id helps clients reduce fraud, improve customer experience, and comply with regulations by providing a streamlined verification process. The company operates on a subscription and usage-based pricing model, charging clients based on the number of successful verifications, which aligns their revenue with the value delivered. Vouched.id prioritizes security and privacy, employing advanced encryption protocols to protect sensitive data, which has built trust among industry leaders. The goal of Vouched.id is to transform how businesses verify identities online, ensuring a secure and efficient process for various industries.