Customer Success Manager ll
Vonage- Full Time
- Junior (1 to 2 years)
At Vouched, we are building a powerful identity verification platform to provide worldwide access to life’s most critical services, including healthcare, benefits, and financial services. Vouched makes identity verification easy with a combination of a patent-pending AI cloud solution, at the edge ML, and APIs.
What we do:
The Strategic Customer Success Manager will play a crucial role in fostering deep customer relationships, driving sales growth within existing accounts, and overseeing technical onboarding processes. Ideal for a self-starter with a strong background in B2B SaaS environments, the position suits someone who thrives in startup settings and can be adept at navigating the intricacies of identity verification technologies.
Revenue Growth and Customer Retention:
Strategic Account Management:
Technical and Project Management:
Team Collaboration and Feedback Integration:
Digital identity verification using AI technology
Vouched.id specializes in digital identity verification solutions that utilize artificial intelligence and computer vision to enhance the online identity verification process. Their services are essential for businesses in sectors like automotive, eCommerce, and finance, where quick and accurate customer authentication is crucial. Vouched.id helps clients reduce fraud, improve customer experience, and comply with regulations by providing a streamlined verification process. The company operates on a subscription and usage-based pricing model, charging clients based on the number of successful verifications, which aligns their revenue with the value delivered. Vouched.id prioritizes security and privacy, employing advanced encryption protocols to protect sensitive data, which has built trust among industry leaders. The goal of Vouched.id is to transform how businesses verify identities online, ensuring a secure and efficient process for various industries.