[Remote] Strategic Customer Success Manager at Vouched

United States

Vouched Logo
$120,000 – $120,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Identity Verification, SaaS, Customer Success, FintechIndustries

Skills

Key technologies and capabilities for this role

Customer Relationship ManagementB2B SaaSAccount ManagementUpsellingCross-sellingCustomer RetentionTechnical OnboardingIdentity Verification TechnologiesStrategic PlanningSales Strategy

Questions & Answers

Common questions about this position

What is the salary for the Strategic Customer Success Manager position?

The salary is $120,000.

Is this role remote?

Yes, this is a fully remote position.

What skills are required for this role?

The role requires strong B2B SaaS experience, self-starter mindset for startup environments, expertise in strategic account management, project management skills, and knowledge of identity verification technologies.

What is the company culture like at Vouched?

Vouched operates in a fast-paced startup environment focused on innovation in identity verification, with a drive to own the market, deliver world-changing experiences, and emphasize modern cloud infrastructure, automated processes, and cross-functional collaboration.

What makes a strong candidate for this position?

A strong candidate is a self-starter with B2B SaaS experience who thrives in startups, excels at revenue growth through upselling and contract conversions, manages strategic accounts effectively, handles technical onboarding and project management, and collaborates cross-functionally.

Vouched

Digital identity verification using AI technology

About Vouched

Vouched.id specializes in digital identity verification solutions that utilize artificial intelligence and computer vision to enhance the online identity verification process. Their services are essential for businesses in sectors like automotive, eCommerce, and finance, where quick and accurate customer authentication is crucial. Vouched.id helps clients reduce fraud, improve customer experience, and comply with regulations by providing a streamlined verification process. The company operates on a subscription and usage-based pricing model, charging clients based on the number of successful verifications, which aligns their revenue with the value delivered. Vouched.id prioritizes security and privacy, employing advanced encryption protocols to protect sensitive data, which has built trust among industry leaders. The goal of Vouched.id is to transform how businesses verify identities online, ensuring a secure and efficient process for various industries.

Seattle, WashingtonHeadquarters
2018Year Founded
$15.2MTotal Funding
EARLY_VCCompany Stage
Fintech, Cybersecurity, Financial ServicesIndustries
11-50Employees

Benefits

Remote work
Stock options
Flexible PTO
Comprehensive Insurance
401(k)

Risks

Increased competition from established players like Onfido and Jumio.
Potential regulatory challenges from the upcoming EU AI Act.
Rapid advancement of deepfake technology threatens AI-based identity verification reliability.

Differentiation

Vouched uses patent-pending AI to verify identities quickly and accurately.
The company supports hundreds of ID types, including U.S., Canada, and Great Britain IDs.
Vouched's subscription model aligns revenue with client value, enhancing customer satisfaction.

Upsides

Vouched won 'Startup of the Year' in Seattle, boosting its reputation.
The appointment of Peter Horadan as CEO brings valuable SaaS innovation experience.
Vouched's services support humanitarian efforts, enhancing brand reputation and market opportunities.

Land your dream remote job 3x faster with AI