Vouched

Strategic Customer Success Manager

United States

Vouched Logo
$120,000 – $120,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Identity Verification, SaaS, Customer Success, FintechIndustries

Requirements

Candidates should possess at least 5 years of experience in customer success or account management within a B2B SaaS environment, ideally with startup experience, and hold a Bachelor’s degree in Business Administration, Marketing, Computer Science, or a related field. They must demonstrate strong sales strategies and technical proficiency with SaaS platforms, along with the ability to understand complex customer challenges and craft effective solutions. Exceptional communication and interpersonal skills are required, alongside strong organizational abilities to manage multiple priorities effectively.

Responsibilities

The Strategic Customer Success Manager will spearhead projects to convert PAYGO customers to committed contracts, significantly impacting revenue growth and customer commitment levels, and aggressively identify, develop, and close upselling and cross-selling opportunities to meet and exceed quarterly revenue targets. They will implement proactive measures to enhance customer satisfaction and service delivery, reducing churn and securing contract renewals, and develop comprehensive account plans aligned with client goals. The role involves overseeing the technical onboarding process, collaborating with technical teams to address product-specific customer needs, utilizing robust project management skills to ensure successful integration projects, and serving as a pivotal link between customers and internal teams, translating customer insights into actionable product enhancements and service improvements. Furthermore, they will work closely with product, engineering, marketing, and sales teams to streamline customer success processes and integrate customer feedback into product development.

Skills

Customer Relationship Management
B2B SaaS
Account Management
Upselling
Cross-selling
Customer Retention
Technical Onboarding
Identity Verification Technologies
Strategic Planning
Sales Strategy

Vouched

Digital identity verification using AI technology

About Vouched

Vouched.id specializes in digital identity verification solutions that utilize artificial intelligence and computer vision to enhance the online identity verification process. Their services are essential for businesses in sectors like automotive, eCommerce, and finance, where quick and accurate customer authentication is crucial. Vouched.id helps clients reduce fraud, improve customer experience, and comply with regulations by providing a streamlined verification process. The company operates on a subscription and usage-based pricing model, charging clients based on the number of successful verifications, which aligns their revenue with the value delivered. Vouched.id prioritizes security and privacy, employing advanced encryption protocols to protect sensitive data, which has built trust among industry leaders. The goal of Vouched.id is to transform how businesses verify identities online, ensuring a secure and efficient process for various industries.

Key Metrics

Seattle, WashingtonHeadquarters
2018Year Founded
$15.2MTotal Funding
EARLY_VCCompany Stage
Fintech, Cybersecurity, Financial ServicesIndustries
11-50Employees

Benefits

Remote work
Stock options
Flexible PTO
Comprehensive Insurance
401(k)

Risks

Increased competition from established players like Onfido and Jumio.
Potential regulatory challenges from the upcoming EU AI Act.
Rapid advancement of deepfake technology threatens AI-based identity verification reliability.

Differentiation

Vouched uses patent-pending AI to verify identities quickly and accurately.
The company supports hundreds of ID types, including U.S., Canada, and Great Britain IDs.
Vouched's subscription model aligns revenue with client value, enhancing customer satisfaction.

Upsides

Vouched won 'Startup of the Year' in Seattle, boosting its reputation.
The appointment of Peter Horadan as CEO brings valuable SaaS innovation experience.
Vouched's services support humanitarian efforts, enhancing brand reputation and market opportunities.

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