Strategic Account Manager, Los Angeles / Orange County

Los Angeles, California, United States

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$100,000 – $150,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, SaaSIndustries

Requirements

The ideal candidate will have over 5 years of experience in Strategic Customer Success or Key Account Management, preferably within high-growth B2B SaaS startups. A proven track record of managing a few large, complex accounts with $1M+ in ARR or equivalent scope is essential. Candidates should possess a consultative approach, be skilled at working with all business levels to understand goals and deliver outcomes, and be comfortable navigating ambiguity while taking ownership. Excellent cross-functional communication skills are necessary for influencing internal teams, and comfort with weekly local travel for in-person meetings is required.

Responsibilities

The Strategic Account Manager will be responsible for driving growth and retention by prospecting, developing, and closing upsell and cross-sell opportunities, as well as contract renewals. They will engage in strategic account planning, partnering with EvenUp product and executive teams to develop and execute long-term success plans aligned with customer objectives. This role involves owning a portfolio of 5-10 key accounts, ensuring personalized, high-touch support and strategic guidance. A significant part of the role includes on-site client engagement at least once a week to build trust and ensure alignment, and acting as an outcome-focused advocate for customer needs by providing insights to Product, Finance, and Engineering teams to improve offerings.

Skills

Account Management

Sales

Customer Success

Upselling

Cross-selling

Contract Renewals

Strategic Planning

Client Engagement

Revenue Growth

SaaS

EvenUp

Legal services for personal injury cases

About EvenUp

EvenUp Law provides legal services focused on personal injury, trucking accidents, and medical malpractice. The firm operates in multiple states, including Texas, Pennsylvania, California, Indiana, and Georgia. Its business model is based on a contingency fee structure, meaning they only receive payment if they win a case, taking a percentage of the settlement or judgment. What sets EvenUp Law apart from its competitors is its detailed case preparation and the ability to analyze cases like an adjuster or defense attorney, which leads to higher settlement amounts and quicker resolutions for clients. The firm also maintains a database of similar injuries and their values, which helps in providing accurate damage estimates. The goal of EvenUp Law is to save clients time and stress while ensuring they receive fair compensation for their injuries.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$214MTotal Funding

SERIES_DCompany Stage

LegalIndustries

201-500Employees

Risks

Increased competition from other legal tech startups could erode EvenUp's market share.

Reliance on a contingency fee model poses financial risks with unsuccessful cases.

Potential regulatory changes in AI use could impact EvenUp's operations.

Differentiation

EvenUp uses AI to automate legal document creation, reducing time and costs.

The company targets the $20 million insurance claim market with AI-driven solutions.

EvenUp's meticulous case preparation results in high settlement amounts and quick resolutions.

Upsides

Recent $135 million Series D funding shows strong investor confidence in EvenUp.

Launch of AI assistant Litty highlights growth in generative AI for legal automation.

Strategic board appointments could open new avenues for growth and partnerships.

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