Senior Manager, Strategic Accounts

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, Automation, Supply Chain, Warehouse AutomationIndustries

Requirements

Candidates must possess a Bachelor's degree and a minimum of 12 years of experience in account management, client services, or sales, preferably within the robotics, automation, or industrial technology sectors. Required skills include strong communication, negotiation, and presentation abilities, with a proven capacity to engage stakeholders at multiple organizational levels. The role also demands the ability to proactively resolve client issues, manage multiple complex accounts concurrently, and demonstrate technical acumen in fast-paced business environments. Up to 60% travel is required, necessitating a valid driver's license and the ability to travel by driving or flying to client locations.

Responsibilities

The Senior Manager, Strategic Accounts will manage a portfolio of priority client accounts, building and nurturing professional partnerships with decision-makers across various organizational levels. They will address and promptly resolve client issues and escalated challenges, ensuring high customer satisfaction and account retention by maintaining organized tracking mechanisms for accountability and speed to resolution. This role involves supporting business growth through identifying opportunities for service expansion within existing accounts and contributing to new business development. Collaboration with cross-functional teams such as sales, technical, and operations is essential for delivering tailored solutions. The Senior Manager will also represent the team at customer meetings, industry events, and internal briefings to strengthen customer relationships and support company initiatives.

Skills

Account Management

Customer Relationship Management

Sales

Business Development

Problem Solving

Leadership

Client-Facing Experience

Organizational Skills

Negotiation

Contract Management

Robotics

Automation

Symbotic

Develops robotics and software for supply chains

About Symbotic

Symbotic develops robotics and software aimed at improving supply chain operations. Their products include both hardware and software that work together to automate various processes within warehouses and distribution centers. This automation helps manufacturers, distributors, and retailers streamline their operations, making them faster and more efficient. Unlike many competitors, Symbotic focuses on creating a comprehensive solution that integrates seamlessly into existing supply chains, providing not just the technology but also ongoing support and maintenance. The goal of Symbotic is to enhance the profitability of their clients by optimizing supply chain performance through advanced automation.

Wilmington, DelawareHeadquarters

2007Year Founded

$607.5MTotal Funding

IPOCompany Stage

Robotics & Automation, Industrial & Manufacturing, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Financial restatement and class action lawsuit may harm investor confidence and stability.

Integration challenges from OhmniLabs acquisition could divert focus from core operations.

Expansion in Georgia may face delays or cost overruns, impacting profitability.

Differentiation

Symbotic integrates proprietary robotics and software for advanced supply chain automation.

The company focuses on making supply chains faster, more efficient, and profitable.

Symbotic's acquisition of OhmniLabs expands its capabilities beyond traditional warehouse settings.

Upsides

Increased demand for warehouse automation due to e-commerce growth boosts Symbotic's market potential.

AI-driven robotics interest from major companies like Amazon enhances Symbotic's industry relevance.

Symbotic's expansion in Georgia creates 300 jobs, strengthening its operational capacity.

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