Senior Account Manager, QSR
Fetch- Full Time
- Senior (5 to 8 years)
Candidates should have 4 years of proven experience in account/relationship management, sales, or strategy roles, demonstrating a results-oriented approach and an understanding of P&L management. They should possess strong business acumen and be data-driven, with excellent relationship-building and communication skills, both face-to-face and through various channels.
The Senior Account Manager will serve as the local expert for their assigned city(ies), building relationships with restaurant partners, improving the customer proposition, and identifying growth opportunities. They will draw insights from data to optimize restaurant performance on the Deliveroo platform, coordinate account management activities, design and execute city-specific strategies, own the city's p&L, map out sales strategies, and understand and improve the customer offering through local knowledge and marketing opportunities.
Online food delivery connecting customers and restaurants
Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.