Partner Success Manager

United States

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$82,500 – $110,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, SaaS, BiotechnologyIndustries

Requirements

Candidates should have at least 2 years of experience in a partner-facing role, preferably in sales or customer success, and experience with Salesforce or a similar CRM. Knowledge of the MSP space, particularly in the cybersecurity industry, is a plus. Strong written and verbal communication skills, excellent organizational skills, and the ability to manage multiple priorities in a hyper-growth environment are essential.

Responsibilities

The Partner Success Manager will manage a portfolio of hundreds of partners and customers to maintain and grow business while minimizing churn. They will act as a trusted advisor to partners, delivering solutions that enhance customer satisfaction, increase adoption, and provide exceptional service. Responsibilities include building strong relationships with contacts within partner organizations, collaborating with the team to achieve retention, expansion, and satisfaction goals, and devising creative engagement strategies.

Skills

Partner Management

Customer Success

Cybersecurity

SaaS

Sales

Marketing

Training

Education

Relationship Management

Business Development

Huntress

Managed endpoint detection and response services

About Huntress

Huntress provides managed endpoint detection and response (EDR) services to protect businesses from cyber threats, particularly ransomware. Their service includes 24/7 monitoring of clients' systems to identify potential cyberattacks. When a threat is detected, their team of security experts verifies the activity and alerts the client only if necessary, reducing the number of false positives that can occur with other services. In addition to threat hunting, Huntress offers security awareness training and resources like eBooks and webinars to educate employees about cybersecurity risks. Their commitment to high customer support and personalized reporting distinguishes them from competitors in the cybersecurity field. The goal of Huntress is to enhance the security posture of businesses by providing effective monitoring and education against cyber threats.

Columbia, MarylandHeadquarters

2015Year Founded

$281.8MTotal Funding

SERIES_DCompany Stage

CybersecurityIndustries

501-1,000Employees

Benefits

100% remote work environment

Generous PTO including vacation, sick time, and paid holidays

12 weeks paid parental leave

Highly competitive and comprehensive medical, dental, and vision benefits plans

401(k) with 5% contribution regardless of employee contribution

Life and Disability insurance plans

Stock options for all full-time employees

One-time $500 stipend to build/upgrade home office

Annual allowance for education and professional development assistance

$75 USD/month digital reimbursement

Access to both Udemy and BetterUp platforms for coaching, personal, and professional growth

Risks

Exploitation of security flaws in data transfer tools could affect Huntress's clients.

Social engineering attacks may bypass AI security measures, posing a risk to Huntress.

Difficulty in finding specialized talent could hinder Huntress's expansion efforts.

Differentiation

Huntress offers a 24/7 Security Operations Center for continuous threat monitoring.

The company integrates with Microsoft 365, enhancing security for businesses using Microsoft tools.

Huntress eliminates false positives by verifying threats before alerting clients.

Upsides

Huntress raised $180 million to expand and accelerate product development.

Recognition in Inc.'s Power Partner Awards boosts Huntress's market credibility.

Increased demand for cybersecurity due to remote work benefits Huntress's growth.

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