Account Director

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Identity Solutions, Fintech, Biotechnology, SaaSIndustries

Requirements

Candidates should have 7 to 10 years of experience in Enterprise B2B Customer Success Management, Account Management, or an equivalent role, with comfort in commercial conversations regarding service renewal and contract acumen. Experience in directly and indirectly managing individual contributors to solve complex customer problems, developing new relationships, and driving business strategy in large organizations is required. Familiarity with security, fraud, privacy, identity, or biometric related industries, along with the ability to analyze data and understand technical systems, is also necessary.

Responsibilities

The Account Director will manage the day-to-day operations and success of assigned enterprise clients, ensuring client goals are met through coordination with technical counterparts, customer support, product, and engineering teams. This role involves managing program expectations, tracking client metrics, demonstrating recurring value to expand solution usage, and acting as the primary point of contact for clients. Responsibilities include understanding customer businesses, advocating for client needs, guiding relationships towards impactful fraud protection measures, and fostering referenceable customer relationships.

Skills

Account Management

Client Relationship Management

Project Management

Communication

Customer Support

Product Management

Engineering

Sales

Business Development

Enterprise Client Management

Incode Technologies

Identity verification and authentication platform

About Incode Technologies

Incode provides an identity verification and authentication platform that helps businesses identify legitimate users and prevent fraud. The platform uses an AI-driven, fully automated system to offer quick and seamless verification for genuine users, while also providing tools to re-engage customers and boost conversions. Incode's technology includes advanced features like deepfake detection and deterministic identity checks, making it effective against sophisticated fraud attempts. Their Verify solution is designed for enterprises to manage customer verifications throughout the user journey, while Incode Workforce uses facial biometrics for employee authentication to safeguard critical interactions. Additionally, Incode Age Assurance assists companies in adhering to age-related regulations. The goal of Incode is to enable businesses to achieve their security and compliance objectives, allowing them to concentrate on growth.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$250.1MTotal Funding

SERIES_BCompany Stage

Government & Public Sector, Cybersecurity, AI & Machine LearningIndustries

201-500Employees

Benefits

Meaningful Equity

Flexible Work Hours

Unlimited Paid Time Off

Wellness Program

401(k) Retirement Plan

Risks

Emerging startups in biometric identity verification could erode Incode's market share.

Rapid advancement of deepfake technology threatens Incode's facial recognition systems.

Privacy concerns and regulatory scrutiny could impact Incode's operations and compliance costs.

Differentiation

Incode is a leader in enterprise-grade facial recognition, recognized by the US Government.

Incode's AI-first, fully automated system offers low friction and instant verification.

Incode's Verify solution provides comprehensive customer verifications from account creation to ongoing authentications.

Upsides

Incode's acquisition of MetaMap enhances its identity verification services and market share.

Partnership with Okta positions Incode as a leader in innovative security solutions.

Recognition by NIST boosts Incode's credibility in age estimation and verification.

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