Account Manager, Payor & Employer Partnerships
SonderMindSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Health Care, Health Insurance, BiotechnologyIndustries
Requirements
Candidates should have a proven 2-5 year track record in an account-facing role within the healthcare, insurance, or technology sectors. Exceptional interpersonal and communication skills are necessary for building rapport and fostering connections with diverse stakeholders. Strong analytical and creative thinking skills are needed to identify challenges and implement strategic solutions, along with the ability to collaborate effectively across teams. Flexibility, resilience, and the ability to thrive in a fast-paced start-up environment are also essential.
Responsibilities
The Payer Relationship Manager will act as the primary point of contact for network and operations partners at assigned payer accounts, building strong relationships and serving as a trusted advisor. They will support internal teams in prioritizing, escalating, and resolving operational issues with payer partners, and maintain a comprehensive understanding of each payer relationship. This role involves coordinating and managing partnership calls with external partners, driving projects to develop scalable processes, and monitoring payer health metrics to assess performance. The manager will also contribute to regular team reporting, help prioritize internal efforts for issue resolution, and deliver quarterly business reviews highlighting operational strengths and areas for improvement.
Skills
Relationship Management
Payer Relations
Health Insurance
Cross-functional Collaboration
Operations
Product
Engineering
Data Analysis
Problem-Solving
Communication
Alma
Digital platform connecting clients with therapists
About Alma
Alma connects individuals seeking mental health services with a variety of therapists through its digital platform, helloalma.com. The platform primarily serves clients looking for therapy for issues like anxiety, depression, personal growth, and relationship challenges. Alma's approach focuses on making therapy more affordable by partnering with insurance companies, allowing clients to save an average of 77% on therapy costs. This affordability is a key aspect that sets Alma apart from other mental health services. Additionally, Alma supports therapists by offering resources for continuing education and professional development, ensuring they are well-prepared to assist their clients. The company emphasizes the importance of the client-therapist relationship, aiming to match clients with therapists who best meet their individual needs. Alma operates on a membership model, where therapists pay a fee to access the platform's resources and client base.
New York City, New YorkHeadquarters
2018Year Founded
$214.5MTotal Funding
SERIES_DCompany Stage
HealthcareIndustries
1,001-5,000Employees
Benefits
Remote Work Options
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Wellness Program
Home Office Stipend
Parental Leave
Paid Holidays
Unlimited Paid Time Off
Risks
Increased competition from platforms like Headway and SonderMind could impact Alma's market share.
Rapid expansion to 8,000 providers may challenge service quality and support.
Regulatory changes in telehealth reimbursement policies could affect Alma's business model.
Differentiation
Alma partners with insurance companies to make therapy more affordable for clients.
The platform offers a comprehensive suite of tools for therapists, including scheduling and billing.
Alma emphasizes client-therapist matching to ensure personalized and effective therapy sessions.
Upsides
Alma raised $130 million in Series D funding to expand its platform and services.
The decreasing stigma around mental health is increasing demand for Alma's services.
Alma's integration of AI can enhance client-matching algorithms and service delivery.
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