Senior Account Manager

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Workforce Management, BiotechnologyIndustries

Requirements

Candidates should possess over 5 years of B2B Account Management experience, including managing a revenue book and upselling. Strong negotiation skills, the ability to navigate multilayer organizations, and a results-oriented approach with a proven record of top performance are essential. Excellent written and verbal communication skills, a strong telephone presence, web presentation skills, and technical aptitude, preferably with Salesforce or a similar CRM system, are also required. Willingness to meet key accounts face-to-face when safe is necessary.

Responsibilities

The Senior Account Manager will proactively manage customer relationships, focusing on renewals and expansion conversations to become a trusted advisor. They will identify and understand new business opportunities that add value to customer businesses and align Deputy with their strategic plans. Responsibilities include engaging with multiple customers from Mid-Market to Enterprise, owning relationships with key decision-makers to drive renewal, expansion, and upsell conversations, and using data to identify trends and growth opportunities. The role involves driving higher adoption rates for underutilized customers, maintaining a thorough understanding of customer business needs, managing the sales funnel for renewals and expansions, flagging customer risks, and staying knowledgeable about workforce management and time & attendance industry trends.

Skills

Account Management

Customer Relationship Management

Renewals

Expansion

SaaS

Sales

Customer Success

Deputy

Workforce management and staff scheduling platform

About Deputy

Deputy is a workforce management platform that simplifies staff scheduling, labor cost control, and timesheet management for businesses of all sizes. It allows users to create and share schedules easily, reducing scheduling workload by up to 50%, and includes features for demand planning and compliance with labor laws. The platform operates on a freemium model, offering a free starter plan and a premium package, and provides an open API for integration with other software systems. Deputy's goal is to help businesses manage their workforce efficiently while keeping labor costs low.

Sydney, AustraliaHeadquarters

2008Year Founded

$139.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

401(k) Company Match

Flexible Work Hours

Stock Options

Paid Parental Leave

Private Health and Dental Insurance

Work from Home Stipend

Commuter Benefits

Risks

Increased competition from emerging platforms could erode Deputy's market share.

Reliance on a freemium model may limit revenue growth if users don't convert.

Data privacy concerns could lead to reputational damage and legal challenges.

Differentiation

Deputy offers a comprehensive platform for workforce management, including scheduling and compliance.

The platform's open API allows seamless integration with existing business software systems.

Deputy's freemium model provides accessibility to businesses of all sizes.

Upsides

Deputy achieved unicorn status, surpassing a billion-dollar valuation in 2023.

Integration with AI enhances demand planning and labor cost control for businesses.

Growing mobile-first solutions improve accessibility and user experience for workforce management.

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