Customer Success Manager
Flatfile110,000 - 125,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Professional Services, Human Resources, Employee EngagementIndustries
Requirements
Candidates should have a minimum of 5 years’ experience in either an HR, or Customer Success role, experience working with multiple stakeholders within clients, strong business acumen and fluency in business jargon, experience as a freelancer or working in a start-up, experience using CRM (HubSpot preferable), with an understanding of utilizing technology platforms to drive automation and scalability, and a commercially driven mind who can spot opportunities for growth and development in accounts. Strong ability to set, meet, and exceed KPIs and performance goals is also required, along with great judgment.
Responsibilities
The Customer Success Manager will be instrumental in helping clients achieve their goals, maximize their ROI with the Sama platform, and ensure every interaction leaves them delighted and empowered, by facilitating demos and training around the product, designing success plans for each client with clear KPIs and engagement objectives, managing customer relationships and being the go-to point of contact for clients across the business, strategically communicating business impact relevant to different stakeholders of the client, actively monitoring customer engagement, regularly reviewing data and analysis with clients to identify ways to develop and grow usage/adoption of the platform, leading quarterly and annual business reviews with each client, identifying upsell opportunities and liaising with the sales team to leverage cross sell opportunities, collaborating and sharing customer insights cross-functionally with Marketing, Product and Sales to drive growth.
Skills
Client Relationship Management
Customer Success
Upselling
Product Training
Strategic Communication
KPI Design
Retention Strategies
Sama
Ethical data annotation and model evaluation
About Sama
Sama provides data annotation and model evaluation services specifically for applications in computer vision and generative AI. Their platform uses machine learning to deliver high-quality data insights, which helps companies reduce the risk of AI model failures and lower overall costs. What sets Sama apart from its competitors is its commitment to ethical practices and social impact; as a Certified B-Corp, the company focuses on improving employment opportunities for individuals facing barriers to work. Sama has successfully assisted over 65,000 people in overcoming poverty while serving major clients, including 25% of Fortune 50 companies like GM, Ford, Microsoft, and Google. The company's goal is to combine business success with social good, ensuring that their services not only meet the needs of large enterprises but also contribute positively to society.
Key Metrics
San Francisco, CaliforniaHeadquarters
2008Year Founded
$82.5MTotal Funding
SERIES_BCompany Stage
Enterprise Software, Social Impact, AI & Machine LearningIndustries
1,001-5,000Employees