[Remote] Customer Success Manager at Sama

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Professional Services, Human Resources, Employee EngagementIndustries

Skills

Key technologies and capabilities for this role

Client Relationship ManagementCustomer SuccessUpsellingProduct TrainingStrategic CommunicationKPI DesignRetention Strategies

Questions & Answers

Common questions about this position

What is the salary and compensation for this Customer Success Manager role?

The salary range is €40,000-60,000 plus commission and equity.

Is this position remote or does it require office work?

This is a fully remote position.

What are the key requirements and skills needed for this role?

Candidates need a minimum of 5 years’ experience in HR or Customer Success, experience with multiple stakeholders, strong business acumen, startup or freelancer experience, CRM proficiency (HubSpot preferred), and fluency in English and French.

What is the company culture like at Sama?

Sama is a purpose-driven, fast-growing company with a team of highly motivated individuals who think like owners, focused on delivering amazing experiences and building the future of work.

What makes a strong candidate for this Customer Success Manager position?

A strong candidate has 5+ years in HR or Customer Success, startup experience, CRM skills like HubSpot, business acumen to spot growth opportunities, and fluency in English and French to exceed KPIs.

Sama

Ethical data annotation and model evaluation

About Sama

Sama provides data annotation and model evaluation services specifically for applications in computer vision and generative AI. Their platform uses machine learning to deliver high-quality data insights, which helps companies reduce the risk of AI model failures and lower overall costs. What sets Sama apart from its competitors is its commitment to ethical practices and social impact; as a Certified B-Corp, the company focuses on improving employment opportunities for individuals facing barriers to work. Sama has successfully assisted over 65,000 people in overcoming poverty while serving major clients, including 25% of Fortune 50 companies like GM, Ford, Microsoft, and Google. The company's goal is to combine business success with social good, ensuring that their services not only meet the needs of large enterprises but also contribute positively to society.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$82.5MTotal Funding

SERIES_BCompany Stage

Enterprise Software, Social Impact, AI & Machine LearningIndustries

1,001-5,000Employees