Fleetio

Mid-Market Account Manager

United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Transportation Technology, SoftwareIndustries

About Fleetio

Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We raised $144M in Series C in June of 2023 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation!

About Our Team and Company

  • Watch our culture videos
  • Fleetio overview video
  • Our careers page

Who You Are

As an Mid-Market Account Manager, you will develop long-term, mutually beneficial relationships within our customer account base to meet strategic goals and optimize value in both companies. Account management is key to Fleetio’s growth initiatives by supporting customers’ strategic success post-sale.

This person may work from Fleetio's HQ in downtown Birmingham, AL, or remotely within the United States.

Your Impact

You will liaunt between the customer and the entire organization to optimize customer experience and product utilization while nurturing strategic relationships to solidify long-term partnerships.

  • Uncover opportunities within existing key accounts and demonstrate the strategic and financial value our partnership brings to our customers
  • Drive ARR by aligning our products with customer goals and objectives, and partnering with key stakeholders to achieve business objectives
  • Achieve NRR objectives through managing renewals, upselling products, and negotiating complex contracts that drive efficiencies for our customers and additional revenue opportunities for the business
  • Collaborate with the Customer Success team to maximize product adoption and optimization, value, and satisfaction
  • Partner with Enterprise Account Executives to maximize the buyer experience and continue the momentum gained throughout the sales process
  • Communicate and present product demonstrations over the web, in person, and telephone
  • Serve as a thought leader and industry expert by providing meaningful industry insights and relevant trends and challenges

Your Experience

  • 3+ years of sales and Enterprise Account Management experience with a track record of exceeding the quota-carrying role
  • Owning and navigating a book of business of 150+ accounts
  • Experience owning customer relationships throughout the customer lifecycle (from onboarding to utilization and expansion)
  • Experience understanding customers' business objectives, relationship elevation, opportunity discovery, and articulating both the strategic and financial value
  • Experienced and comfortable addressing C-Suite executives, operations managers, and sales executives
  • Keen sense of timing, killer presentation skills, and the confidence to push back when necessary
  • Ability to remain focused and disciplined with your time
  • Results-driven, highly organized, and the ability to thrive under pressure
  • Resourceful and determined, yet not afraid to ask for help
  • Excited by technology and its ability to make you more productive
  • Working in high paced, rapidly changing organization
  • Ability to travel as needed

Benefits

  • Multiple health/dental coverage options (100% coverage for employee, 50% for family)
  • Vision insurance
  • Incentive stock options
  • 401(k) match of 4%
  • PTO - 4 weeks (increases at year two!)
  • 12 company holidays + 2 floating holidays
  • Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid)
  • FSA & HSA options
  • Short and long term disability (short term 100% paid)
  • Community service funds
  • Professional development funds
  • Wellbeing fund - $150 quarterly
  • Business expense stipend - $125 quarterly
  • Mac laptop + new hire equipment stipend
  • Fully stocked kitchen with tons of drinks & snacks (BHM only)
  • Remote working friendly since 2012 #LI-REMOTE

Fleetio provides equal employment opportunities to all employees and applicants.

Skills

Account Management
Customer Relationship Management
Sales
Upselling
Contract Negotiation
Customer Success
Product Adoption
ARR Growth
NRR Management

Fleetio

Fleet management software for tracking operations

About Fleetio

Fleetio provides fleet management software that helps organizations track, analyze, and improve their fleet operations. The software allows users to manage vehicles, equipment, parts, and operators in a streamlined manner. It operates on a subscription-based model, generating revenue through software licenses. Fleetio's platform is designed to be user-friendly and collaborative, making it easier for clients to manage their assets effectively. Unlike many competitors, Fleetio focuses on continuous enhancements to meet the changing needs of its users. The goal of Fleetio is to help businesses of all sizes improve their operational efficiency and manage their fleets more effectively.

Birmingham, AlabamaHeadquarters
2012Year Founded
$165.3MTotal Funding
SERIES_CCompany Stage
Automotive & Transportation, Enterprise SoftwareIndustries
201-500Employees

Risks

Emerging competition from Nayax's EasyFuelPlus could challenge Fleetio's market share.
Integration issues with Razor Tracking may affect customer satisfaction and retention.
Reliance on partnerships for new features poses risks if partners face difficulties.

Differentiation

Fleetio offers a comprehensive fleet management system with global reach and diverse clientele.
The platform integrates with FuelCloud and Fill-Rite for enhanced on-site fuel management.
Fleetio's mobile app now supports Spanish, broadening its accessibility to Spanish-speaking users.

Upsides

Fleetio's partnership with Razor Tracking enhances its vehicle and asset management capabilities.
The rise of electric vehicles presents opportunities for specialized EV fleet management tools.
Fleetio's focus on sustainability aligns with growing trends in eco-friendly fleet operations.

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