Senior Client Success Manager at Built Technologies

Nashville, Tennessee, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

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Requirements

5+ years of experience in Client Success, Account Management, or Strategic Consulting, preferably in FinTech or SaaS
Experience managing enterprise-level or high ARR clients, with a proven track record of retention, expansion, and excellence
Strong track record of driving measurable impact, influencing outcomes across cross-functional teams
Ability to navigate complex organizations, influence without authority, and build long-term trust with senior stakeholders
Comfortable in a dynamic, fast-paced environment where adaptability, precision, and data-driven insights are essential
Proven ability to surfacing insights to product, marketing, and delivery teams to influence roadmap and internal prioritization
Experience leading customer business reviews (CBRs) and executive alignment sessions that highlight ROI, KPIs, and partnership success
Strong collaboration and knowledge-sharing skills, with the ability to work hand-in-hand with cross-functional teams
Experience driving cross-functional outcomes and resolving complex client challenges
Ability to mentor junior CSMs and share expertise to support their growth and development
Strong communication and presentation skills, with the ability to influence and persuade senior stakeholders
Experience with product adoption, rollout of new capabilities, or process enhancements
Ability to develop and implement strategies to drive business growth and expansion
Experience working with Sales teams to deliver a seamless client experience and maximize account potential
Strong data-driven insights and analytical skills, with the ability to track and measure key performance indicators (KPIs)

Responsibilities

Develop mastery of Built’s suite of products & solutions
Align with executive stakeholders and client leadership to understand strategic goals, influence vision, and communicate Built’s roadmap and value
Lead customer business reviews (CBRs) and executive alignment sessions that highlight ROI, KPIs, and partnership success
Work hand-in-hand with Senior Account Managers to ensure strategic and commercial goals are met, fostering a unified approach to partnership growth
Represent the voice of the customer by surfacing insights to product, marketing, and delivery teams to influence roadmap and internal prioritization
Collaborate across Implementation, Support, Product, and Revenue teams to drive cross-functional outcomes and resolve complex client challenges
Lead key initiatives across clients, such as driving product adoption, rollout of new capabilities, or process enhancements
Support the development of junior CSMs by sharing expertise, reviewing strategies, and delegating appropriate workstreams
Encourage collaboration and knowledge-sharing across the Client Success team and help scale successful practices
Foster long-term relationships with clients, driving retention, expansion, and excellence across enterprise-level or high ARR clients

Skills

Built Technologies

Financial and project management tools for construction

About Built Technologies

GetBuilt.com offers financial and project management software specifically designed for the construction industry. Its tools help construction contractors, lenders, and real estate developers manage project costs, process payments, and generate financial reports. The software operates on a subscription basis, allowing users to access features like electronic payment processing and lien waiver management. What sets GetBuilt.com apart from competitors is its focus on detailed job cost reporting, which is crucial for contractors tracking expenses and profitability. The company's goal is to streamline financial management in construction, making it easier for clients to handle their projects and loan portfolios.

Nashville, TennesseeHeadquarters

2016Year Founded

$274MTotal Funding

LATE_VCCompany Stage

Enterprise Software, Financial Services, Real EstateIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Company Match

Flexible Work Hours

Parental Leave

Professional Development Budget

Risks

Emerging fintech startups pose competition to Built Technologies' market share.

Integration challenges from Nativ acquisition may disrupt Built Technologies' services.

Economic uncertainties could impact demand for Built Technologies' offerings.

Differentiation

Built Technologies offers specialized financial tools for the construction industry.

The platform provides comprehensive solutions for project costing and payment processing.

Built Technologies addresses critical pain points like lien waiver management in construction.

Upsides

Increased demand for digital payment solutions boosts Built Technologies' market potential.

Growing SaaS adoption in construction enhances Built Technologies' subscription model appeal.

Strategic investment from Citi strengthens Built Technologies' financial position.

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