SaaS Implementation Manager
VetcoveSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, Digital MarketingIndustries
Requirements
- Passionate German-speaking candidate
- Digital marketing background
- At least 2-3 years of relevant work experience - ideally in a SaaS environment or in a media agency
- Proven experience with upselling, customer training, and client development
- Comfortable working in a fast-paced, ever-changing scale-up environment and wearing multiple hats
- Strong IT affinity, analytical and problem-solving mindset
- Soft skills: customer-focused team player with excellent communication, organisation, and time management skills
- Empathetic and positive attitude with a passion for helping clients succeed
- Fluent in both English and German
Responsibilities
- Act as a trusted point of contact for the customer on all solution-related issues and product features
- Provide deployment advisory services, including development of best practices, recommendations and configurations
- Take a consultative approach and provide insight to customers to ensure they get the most out of the platform, with the goal of growing our customer base and increasing adoption and retention
- Measure customer engagement with the company and provide feedback to other teams on product and service improvements
- Support our Account Management team with upselling opportunities through technical product demonstrations
- Be part of our growing Professional Services team and contribute to our strong team culture in regular sharing sessions
- Focus on project-based work across various accounts, becoming an expert on the Adverity platform
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for this Professional Services Consultant role?
The minimum yearly salary is €44,450 according to the collective agreement (IT KV), with competitive salaries offered depending on qualifications and experience.
Is this a remote or hybrid role, and what are the office requirements?
This is a full-time hybrid role based at the Vienna office, requiring you to be in the office 1–2 times per week.
What skills and experience are required for this position?
Candidates need 2-3 years of relevant experience ideally in SaaS or media agency, proven upselling and customer training skills, strong IT affinity with analytical mindset, and fluency in English and German. Soft skills include being a customer-focused team player with excellent communication, organization, time management, empathy, and positivity.
What is the company culture like for the Professional Services team?
The team has a strong culture with regular sharing sessions, team events (including remote), and emphasizes being part of a growing Professional Services team in a fast-paced scale-up environment.
What benefits are offered in this role?
Benefits include flexible working hours, home-office options, internal shares program (EDPP), lunch allowance, ergonomic workspace, cutting-edge technology, training budget, regular team events, modern Vienna office, sustainable merch, and Social Responsibility Days with +2 paid days off.
Amperity
Customer data platform for actionable insights
About Amperity
Amperity provides a customer data platform that helps businesses create detailed and actionable customer profiles by consolidating and cleaning data from various sources. Its main technology, identity resolution, allows companies to take unorganized customer data and transform it into accurate profiles that can enhance marketing efforts, improve customer service, and provide valuable insights. Amperity operates on a subscription-based software-as-a-service model, offering tools for data integration and analytics, along with professional services for implementation. Unlike its competitors, Amperity emphasizes delivering a high return on investment, as evidenced by a Forrester report showing a 993% ROI for its clients. The company's goal is to enable businesses to effectively leverage their customer data for better marketing and operational outcomes.
Seattle, WashingtonHeadquarters
2016Year Founded
$181.9MTotal Funding
SERIES_DCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
201-500Employees
Benefits
100% employee healthcare coverage
Transportation subsidies
A comfortable work environment with plenty of snacks, and other employee experience perks like events and activities
Both in-person and remote
Self-managed PTO
Inclusive environment
Risks
Leadership changes may disrupt operations and client relationships.
Intensifying competition in the CDP market could impact Amperity's market share.
Economic uncertainties may affect client budgets for marketing and data solutions.
Differentiation
Amperity's patented identity resolution technology consolidates disparate data sources effectively.
The company offers a subscription-based SaaS platform for data integration and analytics.
Amperity's AI-powered Customer 360 provides comprehensive and actionable customer insights.
Upsides
Growing demand for first-party data solutions boosts Amperity's market potential.
AI-driven customer insights are increasingly sought for personalized marketing strategies.
The CDP market is expanding with a projected CAGR of 25% from 2023 to 2028.
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