d) at Amperity

Vienna, Vienna, Austria

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Digital MarketingIndustries

Requirements

Passionate German-speaking candidate
Digital marketing background
At least 2-3 years of relevant work experience - ideally in a SaaS environment or in a media agency
Proven experience with upselling, customer training, and client development
Comfortable working in a fast-paced, ever-changing scale-up environment and wearing multiple hats
Strong IT affinity, analytical and problem-solving mindset
Soft skills: customer-focused team player with excellent communication, organisation, and time management skills
Empathetic and positive attitude with a passion for helping clients succeed
Fluent in both English and German

Responsibilities

Act as a trusted point of contact for the customer on all solution-related issues and product features
Provide deployment advisory services, including development of best practices, recommendations and configurations
Take a consultative approach and provide insight to customers to ensure they get the most out of the platform, with the goal of growing our customer base and increasing adoption and retention
Measure customer engagement with the company and provide feedback to other teams on product and service improvements
Support our Account Management team with upselling opportunities through technical product demonstrations
Be part of our growing Professional Services team and contribute to our strong team culture in regular sharing sessions
Focus on project-based work across various accounts, becoming an expert on the Adverity platform

Skills

German

English

SaaS

Digital Marketing

Upselling

Customer Training

Client Development

Analytical

Problem Solving

Communication

Amperity

Customer data platform for actionable insights

About Amperity

Amperity provides a customer data platform that helps businesses create detailed and actionable customer profiles by consolidating and cleaning data from various sources. Its main technology, identity resolution, allows companies to take unorganized customer data and transform it into accurate profiles that can enhance marketing efforts, improve customer service, and provide valuable insights. Amperity operates on a subscription-based software-as-a-service model, offering tools for data integration and analytics, along with professional services for implementation. Unlike its competitors, Amperity emphasizes delivering a high return on investment, as evidenced by a Forrester report showing a 993% ROI for its clients. The company's goal is to enable businesses to effectively leverage their customer data for better marketing and operational outcomes.

Seattle, WashingtonHeadquarters

2016Year Founded

$181.9MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

100% employee healthcare coverage

Transportation subsidies

A comfortable work environment with plenty of snacks, and other employee experience perks like events and activities

Both in-person and remote

Self-managed PTO

Inclusive environment

Risks

Leadership changes may disrupt operations and client relationships.

Intensifying competition in the CDP market could impact Amperity's market share.

Economic uncertainties may affect client budgets for marketing and data solutions.

Differentiation

Amperity's patented identity resolution technology consolidates disparate data sources effectively.

The company offers a subscription-based SaaS platform for data integration and analytics.

Amperity's AI-powered Customer 360 provides comprehensive and actionable customer insights.

Upsides

Growing demand for first-party data solutions boosts Amperity's market potential.

AI-driven customer insights are increasingly sought for personalized marketing strategies.

The CDP market is expanding with a projected CAGR of 25% from 2023 to 2028.

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