Client Success Manager
Maven ClinicSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Health-tech, Pharmaceuticals, HealthcareIndustries
Requirements
Candidates should possess a Bachelor's degree or equivalent experience, with a minimum of 2 years in client-facing support within the healthcare or technology sectors. Strong communication, problem-solving, and analytical skills are essential, along with the ability to collaborate cross-functionally. A background in pharmacy or healthcare operations, and experience with process improvement methodologies or pharmacy systems are preferred.
Responsibilities
The Client Engagement Specialist will review and resolve prescription-level issues, manage the support ticket queue for timely resolution, and serve as the primary contact for manufacturer partners. This role involves leading client operational meetings, identifying and escalating high-risk scripts, and collaborating with internal teams to troubleshoot problems. The specialist will also partner with leadership to evaluate and improve processes, support onboarding and training, and accurately document customer interactions in CRM and ticketing systems.
Skills
Client Relationship Management
Problem-Solving
Communication
Ticket Management
Escalation Management
Process Improvement
Healthcare
Pharmacy
Prescription Management
Philo
Subscription-based streaming service for TV channels
About Philo
Philo offers a streaming service that gives users access to over 60 popular TV channels, such as A&E, AMC, and Comedy Central. It operates as an alternative to traditional cable subscriptions, allowing consumers to enjoy a variety of entertainment options without the high costs associated with cable. Users can subscribe to Philo on a monthly basis, and the service includes features like unlimited DVR, enabling them to record shows and watch them later. Philo can be accessed on multiple devices, making it convenient for users to watch their favorite programs anywhere. The company aims to provide a cost-effective and flexible viewing experience, appealing to those looking for a simpler way to enjoy television.
San Francisco, CaliforniaHeadquarters
2011Year Founded
$151.5MTotal Funding
SERIES_DCompany Stage
Consumer Software, EntertainmentIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Flexible Work Hours
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Unlimited Paid Time Off
Family Planning Benefits
Fertility Treatment Support
Professional Development Budget
Conference Attendance Budget
Home Office Stipend
Phone/Internet Stipend
Wellness Program
Gym Membership
Commuter Benefits
Employee Discounts
Company Social Events
Risks
Rising content acquisition costs may challenge Philo's low-cost subscription model.
Increased competition from services like Peacock and HBO Max threatens Philo's market share.
Dependence on third-party platforms like Vizio could limit Philo's app availability.
Differentiation
Philo offers a cost-effective alternative to traditional cable with over 60 channels.
The service includes unlimited DVR and multi-device streaming, enhancing user flexibility.
Philo's focus on entertainment channels caters to niche content demand.
Upsides
Philo's partnership with Dish Media expands its addressable advertising reach to over 1 million households.
The addition of new channels like Me TV Plus aligns with growing interest in niche content.
Philo's launch on Vizio smart TVs taps into the 80% smart TV household market.
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