[Remote] Client Success Manager at General Assembly

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

2+ years of prior work experience
Killer work ethic
Polished communication skills
Infectious positive energy
Passion for fast-paced, dynamic environments
Experience in project management
Experience using Excel and Google Suite
Comfortable operating in a cross-functional project or environment
Experience using Jira or in project management (a plus)
Experience coordinating training programs (a plus)
Significant travel, up to 50%

Responsibilities

Help manage top tier, Fortune 100 client relationships, and account expansion strategies
Execute on engagement and delivery strategies for online and in-person training and assessment programs
Collect and document direct costs for program delivery
Own client-facing and internal summaries of client meetings, including key decisions and action items
Track and maintain day-to-day program success, as measured by learning and sentiment metrics
Coordinate with consumer-specific delivery teams on GA campuses, to collaborate on program delivery for corporate audiences
Build and present client-facing delivery reports, including qualitative and quantitative data on student learning, sentiment, and engagement
Evaluate data to drive product insights and continually improve metrics around online course usage and satisfaction

General Assembly

Education and career transformation services

About General Assembly

General Assembly focuses on teaching in-demand skills to help individuals and companies advance in their careers. It offers courses in areas like web development, data science, and digital marketing, which are designed to address the current job market's needs. Students can choose from online or in-person classes, making education accessible to many. General Assembly generates revenue through tuition fees for its courses and by partnering with large companies to provide corporate training. This partnership not only helps businesses upskill their employees but also provides a consistent income for the company. Additionally, General Assembly offers free introductory courses, allowing potential students to explore its offerings before enrolling in paid programs. The goal of General Assembly is to equip a global community of learners and businesses with the skills necessary for success in today's workforce.

New York City, New YorkHeadquarters

2011Year Founded

$154.4MTotal Funding

ACQUISITIONCompany Stage

EducationIndustries

1,001-5,000Employees

Benefits

Inspiration - Shape how people think and learn, from junior developers to employees of Fortune 500 companies.

Community - Collaborate with smart, passionate peers to achieve goals and grow our business.

Growth - Develop professional skills through mentorship, career development, and free GA classes.

Benefits - Balance work and life with generous paid time off, parental leave, and more.

Risks

Emerging edtech platforms like TripleTen increase competition in tech career training.

Rapid technological changes may outpace General Assembly's curriculum updates.

Reliance on corporate partnerships could be risky during economic downturns.

Differentiation

General Assembly offers flexible learning options, including part-time bootcamps for working professionals.

The company partners with Fortune 1000 companies for corporate training solutions.

General Assembly provides both online and in-person courses, catering to a global audience.

Upsides

Increased demand for flexible learning options boosts General Assembly's enrollment potential.

Partnerships with platforms like CollegeVine expand reach to younger audiences.

New AI and tech training programs attract more corporate clients.

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