[Remote] Professional Services Engineer at Tines

Central, Utah, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Security, ITIndustries

Requirements

Based in MST or CST time zone (remote role)
Technical authority in the Tines platform
Expertise in integrating and optimizing workflow automation solutions across customer enterprises
Ability to guide customers through scoping automation Stories
Experience designing, building, and deploying automation solutions without manual coding
Deep commitment to enhancing customer productivity through advanced automation
Ability to collaborate with cross-functional teams (Customer Success Engineering, Management, Project Management, Product, Design, Engineering, Sales, Marketing)

Responsibilities

Shape the future of the Professional Services organization and contribute to the development of processes and procedures
Tackle challenging Story builds to power customer workflows
Scope automation Stories based on customer requirements, identifying blockers and research areas
Analyze customer tools, processes, and pain points to guide automation roadmaps
Identify what is and isn’t suitable for automation workflows
Work with Project Manager and Engagement Manager to verify and validate services, project plans, and timelines
Demonstrate Stories to customers, including live wire-framing
Design and develop Automation Stories in customer Tines tenants using APIs
Partner with customers to ensure Stories meet requirements and provide guidance on test plans
Review and suggest optimizations for customer stories
Deliver documented, production-ready stories to customers
Act as resident automation engineer for customers, helping plan roadmaps and achieve goals
Advocate for the Professional Services Team within Tines, collaborating with Sales

Skills

Key technologies and capabilities for this role

Workflow AutomationAPI IntegrationTines PlatformAutomation DesignCustomer ImplementationProject ScopingTechnical Deployment

Questions & Answers

Common questions about this position

Is this a remote position, and are there location requirements?

This is a remote role that must be based in MST or CST.

What are the company's core values?

Tines is driven by the values of Simplicity, Speed, and Soundness, while fostering a culture that nurtures individual curiosity, growth, and integrity.

What teams will I collaborate with in this role?

You will partner with Customer Success Engineering, Customer Success Management, and Project Management Teams, and engage with cross-functional teams including Product, Design, Engineering, Sales, and Marketing.

What are the main responsibilities of this role?

Responsibilities include shaping the Professional Services organization, tackling challenging Story builds, scoping automation Stories, analyzing customer tools and processes, and guiding automation roadmaps.

What kind of experience makes a strong candidate for this role?

Ideal candidates are technical authorities in the Tines platform, skilled in integrating and optimizing workflow automation without manual coding, and committed to enhancing customer productivity.

Tines

Automates workflows to enhance productivity

About Tines

Tines offers a platform that helps businesses automate their workflows to improve productivity. The platform allows users to streamline routine tasks, reducing repetitive work, unnecessary notifications, and information silos. It is designed to be user-friendly and can easily fit into existing business processes. Tines supports various functions such as employee lifecycle management, software development lifecycle management, ticket management, and incident alerts, among others. Unlike many competitors, Tines focuses on providing a comprehensive solution that integrates multiple aspects of business operations into one platform. The goal of Tines is to save time and enhance efficiency for teams across different industries by automating their workflows.

Dublin, IrelandHeadquarters

2018Year Founded

$142.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Company Equity

Risks

Emerging no-code platforms could threaten Tines' market share with innovative solutions.

Rapid AI integration may outpace Tines' development, risking competitive edge loss.

Economic uncertainties may reduce client spending on automation tools, impacting revenue.

Differentiation

Tines offers a no-code platform for automating security workflows, enhancing team productivity.

The platform integrates with various business processes, reducing duplicate efforts and information silos.

Tines' subscription model allows flexible pricing based on team size and business needs.

Upsides

Tines secured $50M to enhance AI integration and expand market reach in 2023.

Partnership with Criminal IP boosts platform capabilities with advanced threat intelligence.

Growing demand for no-code platforms empowers non-technical teams to automate workflows.

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