[Remote] Consultant, Customer Success at People.ai

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Enterprise SoftwareIndustries

Requirements

3+ years of relevant work experience
Experience working in a SaaS software company (preferred)
Experience in Sales or Revenue Operations (Field Ops) managing processes such as forecasting, QBRs, territory design etc. (preferred)
Basic proficiency with Salesforce and other SaaS CRM, Martech platforms (preferred)
Experience delivering consultative engagements at a consultancy (plus)
Comfortable working in high-velocity environments and dealing with ambiguity
Ability to manage horizontally and vertically across internal teams

Responsibilities

Define the initial customer experience post-sales and partner with sales and CSMs to drive the strategy & execution of launching People.ai at new customer accounts
Lead discovery processes to understand customer needs and align project configurations accordingly
Deliver targeted training and enablement programs to sales and marketing executives and managers to minimize ramp time and accelerate initial onboarding
Develop & maintain relationships with key customer champions and executive (VP to C Level) stakeholders across Sales, Marketing, Operations, and Customer Success teams
Serve as a trusted advisor to the customer and internal GTM teams by translating complex operations and AI technology topics into digestible, business language
Build strong relationships with Engineering, Product, Sales, Marketing, and Customer Success teams to facilitate cross-functional execution on all customer commitments
Build customer advocates and partner with marketing to obtain customer references, testimonials, and case studies
Identify and influence expansion opportunities by integrating insights into the future of the customer journey
Partner with product and engineering teams to prioritize customer requirements, drive improvements to maintain a competitive edge and contribute to the product roadmap
Always represent the People.ai brand and help grow the team and hire great talent

Skills

Key technologies and capabilities for this role

Customer SuccessImplementationProject ManagementTechnical AdvisorySales EnablementAI PlatformsNatural Language ProcessingMachine LearningRelationship Building

Questions & Answers

Common questions about this position

What is the employment type for this Consultant, Customer Success role?

The position is full-time.

Is this Customer Success Consultant role remote or office-based?

This information is not specified in the job description.

What key skills are needed for the Sr. Consultant - Customer Success role?

The role requires being a dynamic team player, creative thinker who enjoys tackling complex problems at scale, strong relationship builder, and thriving in a fast-paced environment.

What is the company culture like at People.ai?

People.ai has a diverse, outspoken team of creatives and critical thinkers hyper-focused on driving enterprise growth, embracing different perspectives, applauding non-traditional career paths, and being inspired by those who make processes their own.

What makes a strong candidate for this Customer Success Consultant position?

Strong candidates are dynamic team players, creative thinkers who enjoy tackling complex problems at scale, strong relationship builders who thrive in fast-paced environments, and are seeking a career-defining challenge.

People.ai

AI-driven CRM process automation solutions

About People.ai

People.ai specializes in automating Customer Relationship Management (CRM) processes using artificial intelligence. Their technology helps businesses streamline routine tasks and gain valuable insights, making CRM systems a reliable source of information for sales and marketing teams. The primary users of People.ai's solutions are companies in sectors like technology, finance, and healthcare, which benefit from improved customer engagement and enhanced sales processes. Unlike many competitors, People.ai offers a subscription-based model that provides continuous updates and support, allowing them to cater to both small businesses and large enterprises. The goal of People.ai is to empower businesses to manage their customer relationships more effectively and drive revenue growth.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$199.6MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Flexible Work Opportunities

Learning Budget

Healthcare Package

Diversity Groups

Unlimited Vacation

Risks

Emergence of competitors like Resquared could challenge market share in niche segments.

Jamix's focus on secure AI assistants may attract privacy-conscious clients away from People.ai.

Twilio's expansion in AI-driven CRM solutions could intensify competition in the market.

Differentiation

People.ai integrates AI-driven insights into Microsoft Sales Copilot, enhancing productivity tool value.

Recognized as a 'Market Leader' in AI sales solutions, boosting credibility and client attraction.

SalesAI, a generative AI solution, offers a comprehensive view of revenue-influencing factors.

Upsides

613% growth over two years highlights rapid expansion and market acceptance.

Integration with Microsoft Sales Copilot increases user adoption and satisfaction.

Laura Palmer's appointment as CRO could lead to strategic growth and revenue expansion.

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