[Remote] Principal Engagement Manager at ServiceNow

Candidates must have a minimum of 10 years of high-tech/SaaS industry experience, with at least 6 years in customer engagement roles. Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out, is essential. Strong cross-functional project management experience, including planning, scheduling, monitoring, and stakeholder reporting, is required. Candidates should possess strong documentation and presentation skills, creative thinking, and a willingness to work hands-on. Experience with analytics, understanding of metrics and KPIs, thought leadership, strategic thinking, and the ability to gather and analyze data are necessary. Excellent negotiation, persuasion, and facilitation skills are crucial, along with a strong customer orientation, active listening skills, and the ability to learn quickly and think critically. Experience leveraging or critically thinking about integrating AI into work processes is required, and experience implementing ServiceNow products in hospitality, retail, manufacturing, or telecommunications is a plus. Travel up to 25% is expected.