Head of Customer Success
TimescaleFull Time
Senior (5 to 8 years)
Candidates should have at least 10 years of experience in customer success management or a related field. A strong understanding of customer organizations, including their structure and leadership, is essential. The ability to navigate complex organizations and influence senior executives is also required.
The Principal Customer Success Manager will manage enterprise client relationships post-sales, acting as a trusted advisor to help customers achieve their strategic objectives. This involves driving platform adoption, advocating for customer needs internally, developing customer champions, and assessing account health to mitigate churn. The role also includes collaborating with product and cross-functional teams to improve processes and translate business needs into solutions.
Modern intranet platform for employee engagement
Simpplr offers a modern intranet platform that aims to improve employee experience and strengthen company culture. The platform is designed to provide a seamless and personalized experience for employees, regardless of their work location. It serves a diverse range of clients, including businesses of all sizes across various industries, and has gained the trust of over 700 customers. Simpplr operates in the digital communication and collaboration market, which has grown due to the rise of remote work. The platform enhances internal communication, tracks employee sentiment, and promotes digital wellbeing, allowing employees to efficiently access necessary information, thus boosting productivity and collaboration. Unlike many competitors, Simpplr focuses on creating a cohesive experience tailored to the needs of employees. The company's goal is to provide a service that fosters a strong company culture and improves overall employee engagement.