Principal, Customer Success Manager at Simpplr

United States

Simpplr Logo
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, SaaS, AI, Digital Workplace SolutionsIndustries

Requirements

Candidates should have at least 10 years of experience in customer success management or a related field. A strong understanding of customer organizations, including their structure and leadership, is essential. The ability to navigate complex organizations and influence senior executives is also required.

Responsibilities

The Principal Customer Success Manager will manage enterprise client relationships post-sales, acting as a trusted advisor to help customers achieve their strategic objectives. This involves driving platform adoption, advocating for customer needs internally, developing customer champions, and assessing account health to mitigate churn. The role also includes collaborating with product and cross-functional teams to improve processes and translate business needs into solutions.

Skills

Customer Success Management
Enterprise Client Management
Strategic Initiatives
Trusted Advisor
Customer Lifecycle Management
Intranet Launch
AI-powered Platforms
Employee Experience
Digital Workplace
Communication
Workflow Automation
Executive Engagement
Problem Solving
Fast-paced Environment Adaptability

Simpplr

Modern intranet platform for employee engagement

About Simpplr

Simpplr offers a modern intranet platform that aims to improve employee experience and strengthen company culture. The platform is designed to provide a seamless and personalized experience for employees, regardless of their work location. It serves a diverse range of clients, including businesses of all sizes across various industries, and has gained the trust of over 700 customers. Simpplr operates in the digital communication and collaboration market, which has grown due to the rise of remote work. The platform enhances internal communication, tracks employee sentiment, and promotes digital wellbeing, allowing employees to efficiently access necessary information, thus boosting productivity and collaboration. Unlike many competitors, Simpplr focuses on creating a cohesive experience tailored to the needs of employees. The company's goal is to provide a service that fosters a strong company culture and improves overall employee engagement.

Redwood City, CaliforniaHeadquarters
2014Year Founded
$119.6MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
201-500Employees

Benefits

Generous PTO
Flexible work hours
Remote work options
Premium medical, mental, dental, & vision coverage
Career development
Equity incentives
Retirement contributions
PTO to volunteer

Risks

Competition from Zoom's Workvivo could impact Simpplr's market share.
Integration challenges from acquiring Socrates.ai may divert focus from core offerings.
Strategic shifts by new CMO Gary Sevounts could affect brand perception.

Differentiation

Simpplr is recognized as a leader in the 2024 Gartner Magic Quadrant.
The platform offers AI-driven personalized employee experiences, enhancing engagement and productivity.
Simpplr's acquisition of Socrates.ai boosts its AI capabilities for comprehensive solutions.

Upsides

Growing demand for AI-driven platforms supports Simpplr's market expansion.
Hybrid work models increase the need for robust digital communication tools.
The intranet software market is projected to grow at a 14.2% CAGR until 2028.

Land your dream remote job 3x faster with AI